my Volvo 760 tractor had some issues & from the moment I walked in the door the people here were…read morevery friendly & helpful. they do an amazing job with repairing your trucking issues. There's a truckers lounge with a shower washer & dryer & free coffee. Would definitely recommend this place.

TRI State Truck stole my cc # and charged me $1.900.00 dollars. I would like to know why? I…read morelive in a different state

Subject: Request for Assistance and Compensation - 2019 Kenworth Transmission Replacement &…read moreWarranty Concerns I am writing to formally express my concerns and request assistance regarding the purchase and condition of three Kenworth trucks my company acquired from MHC Joplin in October 2024. This letter outlines several unresolved issues we've encountered with the 2019 Kenworth ("Blue Truck") and seeks compensation for a significant financial burden we incurred after repeated assurances regarding support and warranty coverage. Background: In October 2024, I purchased three used Kenworth trucks through David Guilford. It was clearly communicated and mutually agreed upon that each unit would be financed under separate loans for flexibility in resale, based on past difficulties experienced with grouped loans. Additionally, I requested warranties on all trucks, as we were transitioning out of older Freightliner units with similar issues. The value of warranties and separate loans was thoroughly discussed and agreed upon with David prior to signing. Upon receiving the final paperwork from Paccar Financial, I noted that all trucks were combined into a single loan and no warranties were included. After expressing concern, David advised that correcting this would delay the process. Due to urgent operational needs, I reluctantly moved forward under the assurance that third-party warranties would be provided -- which were never properly fulfilled. Ongoing Issues: Upon delivery, the 2019 Kenworth (Blue Truck) was already in the shop for service in Joplin. My driver picked it up and within 200 miles, experienced ABS warning lights. We were advised to take it to our local shop. We spent $2,500 in labor costs alone to diagnose the issue. While ABS codes were reported, transmission error codes were also detected from the outset. Over the next 6 months, this truck experienced multiple failures and escalating maintenance costs, culminating in a complete transmission failure. We paid $22,000 for a replacement transmission. I reached out in June 2025 to request assistance, given the early detection of transmission-related issues and the fact that this failure occurred within a short period of ownership. Unfortunately, I was told that nothing could be done and was not referred to any higher representative. Additional Context: I later discovered that Paccar issued a transmission failure campaign, but only for larger corporate customers (e.g., Amazon, Schneider). Despite similar failures and known issues with these transmissions, smaller customers like us were not included. One of the 2020 Kenworth units also had a sensor failure, for which partial reimbursement was provided only after repeated follow-ups. Altogether, we have spent over $75,000 in repairs on these three trucks -- a burden that would have been avoidable with proper warranty support or transparency about existing known issues. Request: I am respectfully requesting partial reimbursement or assistance specifically for the $22,000 transmission replacement on the 2019 Kenworth. I believe this is a fair and justified request given: Transmission issues were documented shortly after purchase. A manufacturer campaign existed for similar failures, which we were excluded from. Assurances were made regarding warranty coverage that were never delivered. Our decision to proceed in good faith was based on urgent operational timelines and trust in your dealership's representation. We chose to work with MHC Kenworth and David based on a previously positive experience, and because of the urgency of our fleet needs. However, the financial and operational impact of these failures has been severe, and I feel it is only fair that your dealership and/or Paccar consider providing support. Please let me know the next steps toward resolving this matter. I am willing to discuss this further with the appropriate person or department, and would prefer to handle this amicably without further escalation. Thank you for your attention.

They have a reputation as a very greedy dealership, the worst that I've ever seen, $217.! Hr…read more Its domestic terrorism imo, I'd avoid these guys, my next truck won't be a kenworth because of them, buyer beware!

Nothing says "this employee is a dick" like blocking handicap spaces. I sincerely hope that not all…read moreof your employees act so entitled, and apathetic. Takes 20 seconds to adjust your parking so you don't deny the handicapped access to their amenities. If they're only decent when they're getting paid, then they aren't decent.

This was one heck of a business trip! Unfortunately I was well on my way to not getting back home…read moreafter wheel studs started breaking off of my vehicle. Woodrum's answered my message within an hour and promised to do repairs the next morning. They arrived promptly and ready to go in the parking lot of my hotel. There was damaged lugs to the extent I requested to have all of them replaced. Before it was time to check out of the room I was back on the road with no issues. Thanks Al! You did a AAA+ job and I appreciate your efforts and understanding my schedule. I will be calling you in case of any other emergencies in the future. Since you are a seasoned diesel mechanic I might even be inclined make the trip to have you do repairs on my diesel if needed. It's hard to find trustworthy auto mechanics in this day and age, I feel lucky to have found you when I desperately needed a no nonsense professional repair. Thanks again! Sincerely, Brian Irvin

overcharged a 4 hour book job cost me 1500 tech seemed like he knew nothing about what he was doing…read moretech was disoriented feel like he was on something not legal !!

From the owner: We are dedicated to making a positive difference in all your truck and trailer repairs. We have…read morevery competitive rates. We offer 24 hour roadside repair. When it comes to down time we know it’s a hassle and repairs can be expensive that’s my main goal to give you the best price possible and get you back on the road in a timely manner.