I'd love to provide a review of a fantastic experience that I had yesterday (5/20/2024) at this store.
I was having car trouble en route from Frostburg MD to Annapolis MD. My 2015 Audi Q7 started making a terrible noise as if something was dragging under the vehicle. I was in a pretty remote area by myself with my vehicle packed to the gills with the contents of my son's dorm room.
I was lost on a back road following directions to a gas station when a friendly mom waiting at a bus stop for her child suggested I make my way to Love's. It was a stressful 6 mile drive, but I am very grateful for her advice!
I arrived at Love's in a stressed state, thinking that I was about to need to call AAA, get towed, unload the entire contents of the vehicle, and maybe stay in a hotel as I was over 2 hours from home.
I walked in and asked the first person I saw if there was a mechanic available. Almost immediately, there were 3 employees around me, chatting, asking about what was going on, being supportive, and calling back to Brandon who came to my aid right away. It was clear that there is a policy at Love's that the service department is intended for truck drivers/18 wheelers. It was also clear that Love's employees have the autonomy to help a person in need of help if the situation permits. It took them about 60 seconds to decide to help me. Brandon's only condition was that I remove any Taylor Swift CDs from playing before he checked out the car. This lightened the mood! Brandon checked out my tires, took the car for a short drive in the parking lot, and looked under the hood. He determined that one of my tires was likely slightly misaligned and that the extra load from the dorm contents was causing the tread to hit differently and therefore make this noise. He said that his professional advice (and the advice he would give to his wife/kids) would be to head home, despite the noise, and have the alignment checked within a week or so. He also said that the noise would possibly stop at some point on my drive as the vehicle gradually adjusted to the load.
This all turned out to be true! I am home safely, the dorm contents have been unloaded, and I'm about to call my local mechanic to take a look at the alignment.
Everyone in this store clearly aligns (no pun intended) with the values that you share on your website:
Clean Places, Friendly Faces in each location across the country, every day. The Love's difference is a dedication to treating each other like family and taking care of each other. read more