Have three vehicles that use Flex Fuel and Speedway is the ONLY station within 60 miles of us that…read morecarries Flex Fuel and only two pumps out of 20+ pumps. Today, as is the case several times a month both pumps were out of order! Typically couple of times a week the two pumps are with out of service or out of fuel! That's bad enough but then when there is fuel and/or pomp's are working inconsiderate customer tie the two pumps up by going into the store leaving their vehicles blocking customers to access the flex fuel instead of pulling forward to park in front of the store thus freeing the flex fuel pumps for others. One would think that a company like speedway would rectify this issue by placing signage at those two pumps asking customers to free the space after fueling. Lastly, you would also assume that if you provide a product that is not available anywhere else within 60+ miles that you would either have more pumos to provide it or at least make sure it is available and pumos working! I have contacted Speedway customer service in the past since this is an ongoing problem to no avail.

I am stunned by the inaction from this locations employees today while a child was trapped in a…read morevehicle in distress. This morning the unthinkable happened. The impossible perfect storm that led to my 15 month old locking himself in the vehicle with my keys in his hand while my phone was left at home. It was a new, terrifying and humbling experience. I went in and their store phone was unable to reach my husband because his area code was out of state. I asked the employees if I could please use someone's phone to call my husband or if they would call him for me...that he was 2 miles down the road with a spare. Every single one of them said No. I had to insist, at least 4 times, for them to call the Baxter PD and they didn't even bother to use the store phone for that, they pulled their cell phones right out of their pockets. My son was outside, screaming while he had inadvertently pressed the panic button on my keys...while the employees displayed virtually zero empathy or compassion. I went outside and asked the closest vehicle with people in it to make the same call and before I could finish asking a phone was offered, and any additional assistance available....thanks to their kindness and quick action, my husband got there within minutes and my son was calming down in my arms before BPD even arrived. That couple was such a blessing and I cannot Thank them enough. I deliberately shop here and hide painted rocks here....my older children enjoy visiting and chatting with Guy when they get special slurpee's after school. I cannot understand why Ashley, Jasmine and Rhonda flat out refused to make a phone call that would have ended the nightmare ordeal as quickly as possible. Thankfully we were parked in the shade at 9am, so I did not need to break a window and scare him further (if necessary I absolutely would have)! I love the small town community of Baxter and today was rocked to my core by the indifference I experienced.

I LOVED BUC-EE's!…read more This was our first experience! Wow!!! So much to look at, it's insane. Anything and everything you could think of with the beaver on it -- it's hilarious! Prices were good! So many beautiful home good things, I wanted to take everything home!!! So clean and organized, the employees were so nice. The bathrooms were huge and immaculate. The BBQ. DAYUM. So delish!!! I loved my brisket sandwich. They're known for their fudge and it didn't disappoint. We bought candy, jerky, pudding, sandwiches, sodas and lots and lots of souvenirs. Can't wait to check out the next one! I'm officially a Buc-ee's fan!

First time at Buc-ee's and they do live up to the hype! The bathrooms are clean, the brisket is…read morefresh, and there is no waiting for gas. A great road trip pit stop option compared to other highway rest stops. We were able to have a fresh lunch, fuel up, and pick up snacks and groceries for our final desination.

Stopped on our way to Nashville and left my purse by accident. Called an hour or so later and the…read morepurse had been turned in thank goodness. We stopped in on the trip back and retrieved the purse...intact. The guys were so very helpful and kind...was so refreshing to meet up with REAL customer service and "Southern" kindness. Wish more gs stations had such excellent employees.

STEER AWAY from here if you are a person of color…read more My traveler and I stopped here for gas. If you decide to use the restroom, the employees surround you like swarming bees as if you're stealing their honey. It's not a way to do business and a systemic problem of racial prejudice that needs to be shut down. Disgusting business practice overall. At the time of this review, the gas station is Shell. Drop the "S" and you have... Go here at your own risk. You have been warned.

This pilot was clean when we walked into it and the associates greeted us. There wasn't a wait for…read morethe shower at all which was perfect timing because I wanted to be in and out. The shower was small but it was clean the toilet looked as if someone just used it. I only purchased an Apple and the associate was standing behind me as if I wasn't going to pay for it. She walked away after my transaction was complete if I was a shoplifter I wouldn't steal 1 apple it would at least be more than that. I still would recommend stopping here for a quick shower.

Just left this Pilot gas station (travel center) where my husband, son and I purchased 5 hotdogs…read more The incredibly rude pink-haired cashier asked us why we needed 5 hotdogs. My husband and I exchanged glances and he told her 2 for him and his son and 1 for me. I asked her why she asked and she replied "most people don't buy that many". I asked her why she kept track of how many hot dogs people"usually" buy and she replied "I'm not saying it's excessive but most people don't buy that many". We were in shock. This person should not be working with the public. We're talking about 5 hotdogs for 3 adults.

Location is never open due to "short staffing". Either staff the place properly, close down, or…read moreinvestigate if an employee is just putting signs up so they don't have to work.

Every time you come the receipt printers have no paper. When you travel a lot, walking in and…read morewaiting in line takes from your travel time. When I mentioned it to the lady at the register, she got all lippy, walked away, with her hands up simulating someone flapping their gums. I was shocked. When I asked who the manager was to report her behavior, the other girl told me she WAS the manager. I'm done getting gas here. How utterly disrespectful.

#25/2023 Out with the old in with the new…read moreOld Travel Center it was run down and decrepit over at Cookeville that used to have those great fried bologna sandwiches though LOL and the old Amish kitchen is gone! Same owner got himself a grant partnered up with Travel centers of America that has a new ta Express just built. This is a franchise not corporate owned. A very nice facility when I came in just recently opened days before. A very nicely new pave parking lot for now a beautiful brand new building. Featuring three different fast foods in the food court it has a now open Hardee's, a el tapiato fresh Mex Express similar to like Moe's Chipotle etc. And a full-service Sabarro. Are the general public it has easy access to the gas pumps it's got very clean brand new bathrooms of beer cooler soft drinks moderate size convenience store nice looking selection smaller but still good. It also has a community coffee nice to see out of New Orleans area that you find them further south. They're still working out some bugs in here they got showers I got a scale they got a little TV room. They're also the old rundown shop is going to get reopened again he hopes with a little bit of luck as things progress. I think having the TA name under his belt is going to be a good thing to bring more people in I just hope they don't trash it honestly. I came in and had Sbarro the other day enjoyed it very much. I hope you have good luck with the new center it's nice to see how clean it is right off of interstate 40 easily accessible and on the Long mountain route between Cookeville through Sparta down into Chattanooga.

Stopped here to fuel up and get some snacks for the Laing haul from Nashville to California moving…read moremy mom back to move in with my sister for a bit. Loved everything! Very clean and great selection

If you believe are an American citizen and believe in what we stand for, you will stop giving this…read morestore your business. The people who run this store do not care about the American people and what it means to be American. They don't care about people, at all it doesn't seem. They over-work their employees, then don't even give them overtime pay, when they get overtime. They pay them regular pay for the overtime hours they put in, (under the table). There are two bosses and three employees for the hours of 5AM - 10PM every day Sunday - Saturday. The female boss is a micro-manager. She told one of the employees that they weren't allowed to have a break, even though the law says that every person is allowed a 15 minute break 2 hours after coming in to work, and if you work an 8 hour shift, you are allowed a lunch hour and 2 fifteen minute breaks. They are cashing the employees checks without the employee even being there, and without asking the employee if they want their check cashed. This is against the law as well. So please, take your business elsewhere, if you believe in the American way and you are an upstanding American citizen. God Bless