# Extremely Disappointing Experience After 40+ Days. Unprofessional Staff, Poor Management, and…read moreAbsolutely No Accountability
**Hotel: Home2 Suites by Hilton, Hernando, Mississippi**
I stayed at this hotel for over 40 days while working on a long-term assignment in the Memphis area, and I can confidently say that I will NEVER stay at this property again.
Let me start with the positives, because there are very few. The hotel itself is decent, my room was clean, and the property is conveniently located near shopping, restaurants, and other amenities. Unfortunately, that is where the positive experience ends.
As someone who frequently travels for work and spends months at a time away from home, I understand that occasional problems happen. What I do not understand or accept is the complete lack of professionalism, accountability, common sense, and basic customer service I experienced throughout my stay.
### Incident #1: Offensive and Explicit Graffiti on My Vehicle and Management's Lack of Concern
During my stay, someone wrote extremely offensive and defamatory comments on my vehicle and drew multiple images of male genitalia across it while it was parked on hotel property, directly in front of a surveillance camera.
Although there was no physical damage, the incident was degrading, humiliating, and completely unacceptable. When I approached hotel staff requesting assistance with reviewing the surveillance footage to identify who was responsible, they refused to show me the footage and offered no meaningful assistance.
I understand that hotels have security policies, but **there is a significant difference between following policy and showing complete indifference toward a guest who has been subjected to this type of harassment.**
After spending an extended period at this property as a paying guest, I expected management to demonstrate at least a basic level of concern and professionalism.
**Instead, I was met with indifference and a complete lack of accountability. This is unacceptable customer service, especially from a property carrying the Hilton name.**
### Incident #2: Management Tried to Kick Me Out Because of Their Employee's Mistake
This was by far one of the most ridiculous customer service experiences I have ever encountered.
My original reservation was for approximately 35 days. When my employer extended my work assignment, I contacted the front desk approximately 10 days before my reservation was scheduled to end and arranged to extend my stay for another 10 days.
I thought everything was handled.
Fast forward to the morning my original reservation ended. After working a 12-hour overnight shift, I returned to the hotel around 8:00 a.m., exhausted and ready to get some sleep.
Instead, I was informed by the hotel manager that I had no reservation and needed to vacate my room because they were giving it to another guest.
I explained that I had personally spoken with a front desk employee 10 days earlier and arranged the extension.
The manager acknowledged that she could see notes in their system documenting my request, but apparently the employee had never actually completed the reservation.
Let that sink in.
**The hotel acknowledged that its own employee failed to complete my reservation, yet somehow I was the one being penalized for their mistake.**
Rather than apologizing and immediately working to correct the problem, the manager informed me that the hotel was 100% booked and there was nothing she could do.
When I questioned why I was being forced to leave because of an error made by her staff, she became loud, argumentative, and unprofessional. She essentially yelled at me and told me I needed to pack my belongings and leave.
Throughout this interaction, I remained calm. Frankly, after working a 12-hour night shift, I barely had the energy to deal with the situation, much less argue with someone who should have been trying to resolve it.
Eventually, she offered to accommodate me at their sister hotel.
My question was simple: If you acknowledge that your employee made the mistake, and you have accommodations available at another property, why not relocate a guest who has not yet checked in rather than forcing someone who has already been living in the hotel for over a month to move?
This was not a weekend getaway. I was there for work. I had groceries in the refrigerator, personal belongings throughout the room, and even appliances I had purchased, including an air fryer, to make my extended stay more comfortable.
And this manager expected me to pack up everything and move to another hotel at approximately 9:00 a.m., immediately after working a 12-hour overnight shift, because of a mistake her employee made?
Absolutely unacceptable.
Eventually, the manager did exactly what I had suggested from the beginning. She arranged for another guest to stay at the sister property and allowed me to remain in my room.
The fact that this reasonable solution was available all along
