What I Didn't Like About This Hotel…read more Unfortunately, my stay at this hotel was extremely disappointing. From the moment I arrived until the time I checked out, there were numerous issues that negatively impacted my experience. The staff was very rude and often unavailable when assistance was needed. There was rarely anyone at the front desk, and when I needed help, I had difficulty reaching someone. I called the front desk from my room five times before anyone answered. When I finally spoke with a staff member, I explained the concerns I was having with the room. He informed me that he would come by at 7:00 a.m. the following morning to inspect the room and address the issues I had reported. Unfortunately, I never heard from him again. No one followed up, and there was absolutely no communication regarding my concerns. Upon entering the room, there was only one set of towels provided, despite my children and I being guests in the room. When we went to shower, we discovered unknown hair in the shower, which immediately raised concerns about cleanliness. To make matters worse, there appeared to be old blood stains on the bed sheets. This was both disturbing and unacceptable. The room had several maintenance issues as well. The bathroom sink was clogged and would not drain properly. Only one electrical outlet seemed to function in the bathroom. The bathroom light switch had been damaged, and one side appeared to have been cut or sawed off, exposing visible wiring. If someone was not paying attention, this could potentially be a serious safety hazard. The room phone sat on the table unplugged and completely unusable. The clock was also nonfunctional, with the cord simply wrapped around it rather than plugged into a power source. It appeared as though both items were placed in the room merely for appearance rather than actual use. The toilet emitted a loud whistling noise throughout the night, making it difficult to rest. The pillows were uncomfortable and provided very little support. The bathroom towels were extremely thin, with loose threads hanging from them and visible holes throughout. They appeared worn out and in desperate need of replacement. The elevators were another concern. They felt extremely hot and stuffy, with little to no ventilation. Each time I rode the elevator, it felt uncomfortable and poorly maintained. My colleague, who was staying in the room next to mine, experienced issues with the air conditioning. The unit was not functioning properly, forcing them to leave their room door open after midnight due to the heat. Maintenance did not finish working on the unit until after 1:00 a.m., resulting in loud banging and repair noises late into the night. I was also very dissatisfied with the hotel's payment process. My card was charged twice during my stay. The hotel places a deposit hold on your card when you book the room and then charges the full amount again when you arrive. This was never properly explained beforehand. As a result, I was charged double the amount during my stay. When I attempted to get clarification from the staff, the explanation was delivered in a rude and dismissive manner rather than with professionalism and courtesy. The vending machines only accept cash, which was inconvenient and not clearly communicated. Guests should be aware that debit cards are not accepted. The cleanliness of the carpet was particularly alarming. I never walk barefoot on hotel carpets, so after my shower I put on a clean pair of gray footies. By the time I got into bed, the bottoms of my footies looked as though I had walked through asphalt. The amount of dirt collected from the carpet was shocking and indicated that the flooring had not been properly cleaned. While I did enjoy the waffles at breakfast, the breakfast options overall were very limited. Guests may want to bring their own protein snacks or additional breakfast items if they expect a more substantial meal. The final interaction with staff confirmed my disappointment. When I explained how dissatisfied I was with my stay, the staff member looked at me without any empathy, threw his hands in the air, and walked away. There was no apology, concern, or attempt to resolve any of the issues I experienced. I traveled eight hours away from home because of a family emergency and hoped for a comfortable place where my children and I could rest during a difficult time. Instead, this hotel added unnecessary stress and frustration to an already challenging situation. Overall, my entire stay was horrible. Between the poor customer service, cleanliness concerns, maintenance problems, uncomfortable accommodations, communication failures, and billing issues, I would never stay at this establishment again. If you simply need a place to sleep and leave immediately, this hotel may be sufficient. However, if you value cleanliness, comfort, customer service, safety, and professionalism, I strongly recommend choosing another hotel.

Rooms was dirty terrible service and I paid for 6 days and I left 2 days early and didn't give my…read moremoney back wouldn't recommend them at all

Overall our stay was decent. I have to brag on the sweet lady at the front desk as she greeted us…read moreand was so kind. Breakfast was good! The only downside is the place needs to be cleaned better. It's going down because the care isn't good. No one wants to stay in a dirty hotel.

Amazing property right off highway 78 & 305 cross section. love the newly renovated rooms. Covid-19…read moreprotected. ‍Pool, Business Center, & Fitness Center closed due to pandemic to prevent the spread. Daily cleaning in all public spaces. Delicious grab n go breakfast. Keurig coffee makers in each guest room. Mini fridge & microwave in rooms. On site washer/dryer. Ice machines , conveniently located on both 1st & second floors. UBER Eats, GrubHub, Bite-squad, DoorDash & many more places will deliver here both chain & local restaurants. Kid friendly. Luxurious Double queen suite rooms. One presidential suite room that includes a full-sized refrigerator. Friendly staff, protected with face masks & gloves, there to meet all your needs.

The nice gentleman at the desk was more than helpful and greeted me on a first name basis.read more

This hotel was a complete letdown. We were checked into a room that was clearly unfit for guests --…read morethe floor was completely soaked, with a loud industrial fan running in the middle of the room trying to dry it out. On top of that, there was hair in the tub and all over the bathroom floor. For a family, the bathroom offered no privacy. It had these old, worn-out barn-style doors that didn't close properly or lock -- a terrible design for anyone needing even a little privacy. Throughout the hotel, the walls were filthy with greasy handprints, and the overall condition made it feel like management and housekeeping had completely given up on maintaining any sort of standard. We didn't stay the night. We picked up our bags, returned the keys to the front desk, and told them there was absolutely no way we could stay in a place like this. It was that bad.

This is one of those times I should have walked out when I walked in. I want to start off by saying…read morethe only reason I gave this stay a 2 stars rating is because the front desk folks were nice and I feel they had their hands tied. However I am surprised they never offered a discount or any kind of "for your troubles" thing. 1st- the lobby was okay and the staff was nice but the carpet in the hallways and the elevator were dirty. 2nd - When I got to my room there was no remote so as I look for it and instead found garbage and a lot of dust behind the dresser and under the bed, against the walls. 3rd- There was some kind of something in the air that burned my eyes, but only while I was in the room, not outside or in the main lobby or other parts of facility. When I requested a new room they didn't have any. 4th- I decided I can make it work since it was only one night but then I pulled back my sheets and found dried food and sauce between the sheets and the bedspread. Of course housekeeping was gone so they just gave me an extra set of sheets. It was an uncomfortable night. This location should be reviewed by the Hilton folks. NOTE - My co-worker had no issues with his room. It looks like I just drew the short straw this time around.

I would actually give the hotel a 3.5. Staff was friendly from check in and all throughout stay…read more Lobby decorated nicely for Halloween and appeared clean. Breakfast was hot and frequently being checked to see if refills of items were needed. The room was comfortable, as we were passing thru and only needed to stay for the night. Unfortunately, it appeared that our bathroom had not been cleaned. Previous persons soap still in shower and lots of hair remained in floor. So much that you could tell floor had not been cleaned and it was sticky from previous cleaning. Multiple old stains on couch that could use cleaned. No bedding such as sheets, blanket or pillows available for pull out couch for our kids. Overall, it was a good hotel, just could use better cleaning after each guest.

Our first stay on a road trip from Alabama. Nice beds and very nice bathroom. Good complementary…read morebreakfast and in a busy area of town! We only stayed one night but the hostess was nice and helpful. Next to a Starbucks and close to a lot of other businesses/restaurants.

The manager likes to charge a smoking fee to people based off a maids word! Absolutely ZERO proof…read moreof smoking in room, but maid claims to smell marijuana so that must be true then. Also claims of "trashing" room from some muffin crumbs on floor. Will NEVER recommend them to anyone! Took 4 days to even charge for room then added $250 in charged, they had all this time to "investigate" but were too busy to call us back. Also we were checked into wrong room in beginning, people stuff was in the room! An air purifier was left in our room when we finally got into correct room, room wasn't very clean, bed was messy, but we were tired traveling with a toddler.

This particular Hilton Garden inn is a popular location that my coworkers often frequent for work…read more I've been coming for four years myself. The public spaces are always clean and the staff always super friendly. They have a bar/restaurant that serves your standard offerings which when in a hurry is super helpful. The rooms however have seen a steady aging that are in need of serious updating. Interiors doors don't close all the way. Toilets bolts are often loose causing a rocking motion if not careful. During a current stay, the pair of reading lights didn't work, and the light switch by the door had black tape over it. The rooms are the truest definition of basic. Not exactly sure what's going on here but the rooms need attention.

I agree with some other posts recently that the bar and staff are extremely friendly. I have a…read moregarlic allergy and the cook made sure I had an excellent meal with salmon rice and vegetables. I was not happy with the rooms though and the person at the front desk. When I went to my room and opened the door it freaked of chemicals. I got a headache just standing in there. Not sure if they were trying to spray to camouflage other smells but I went back downstairs and asked for a new room. The front desk man did not apologize and did not say a word, he just took my key and gave me a new room. Very disappointed. The hotel had no WiFi that night as well.

No!!!! This place should not have the privilege of being a BW Plus!!! I changed rooms 5 times…read morebefore having to settle on the last one. 3rd floor, gaping cracks in the door, crumbs on the carpet, furniture not fully assembled, other furniture scratched and ratty, the desk chair was disgusting with stains all over, etc... Called manager the next day with ZERO results. Ask for owner to call me with ZERO call backs. Don't stay here!!!

Worst night sleep ever we came in there was only maybe four or five cars in the parking lot so they…read moreweren't running full we arrived at 5:00 in the afternoon and they put us right above the front door we were up most of the night hearing the bells from the elevators and the doors opening and closing people in front of the hotel yelling as I said I do not recommend these place they give out the worst rooms first leave the good rooms for later don't ever stay at this hotel

The reason I am giving this 5 stars is because the Drury Inn is the Best Buy for the money. You…read morehave both breakfast and dinner provided, indoor/outdoor pools, and a jacuzzi. Room is spotlessly clean. Front desk staff answered all questions. Food service is a bunch of happy people just being glad to take care of you.

Very clean hotel! Excellent Happy Hour and Breakfast. Staff was awesome! We booked only 1 week…read morein advance, the price was great and accommodations were so, so much better than another hotel we had stayed at during our travels the week before. Highly recommended!

I am a Marriott Bonvoy Lifetime Silver member and currently hold Gold status…read more I booked my stay through the Marriott app and checked in online, requesting a mobile key. When I arrived at my assigned room, I was surprised to find that the bed had already been slept in. I returned to the front desk to request another room and asked if there were any available on the first floor. The clerk gave me a key card without any apology and seemed more focused on whatever he was doing at a table in the lobby than on addressing my concerns. The second room--located right next to the first--was also disappointing. The dishwasher was still running with dirty dishes inside, the body wash in the shower was actually a shampoo bottle with "BW" written over the label in marker, the toilet paper holder was broken and spun in circles, the mirror was dirty, and none of the trash cans had liners properly placed inside. Breakfast was equally underwhelming: premade sandwiches, half-cooked quiche, and limited options. The only fresh item I found was a banana tucked under a juice shelf. To make matters worse, while eating I overheard a desk clerk or manager openly criticizing a guest who had experienced problems the night before. I travel monthly and almost always choose Marriott properties. For comparison, the Fairfield Inn in Olive Branch--though older and currently under renovation--has consistently provided excellent stays. This particular hotel is less than five years old, yet the quality fell far short of expectations. To top it off, I never received the usual post-stay email inviting me to share feedback. Unfortunately, this is not a property I would return to. Marriott should take a closer look at this location to ensure it meets the standards loyal members expect.

The hotel seems very new. Nice setup in the rooms with a full kitchen. Good pressure in the shower…read moreand comfy beds. Room cleanliness could be a little better but all and all a good stay.