This was the 2nd time I stayed there. The staff could not have been nicer. I like the fact that…read morethey offer free breakfast. They also had free dinner Wed - Friday I believe. Nice rooms, clean, nice work out area and pool. I am lucky to have a nice hotel near my project.

The room was dirty, air unit made a high pitch noise every half hour, dirty carpet, dirty window,…read moreconstant leaking faucet, bathroom door would not close completely, tub was chipped , wall was scraped from furniture and manager would not respond.

This place is definitely a ripoff. We had reservations for 3 rooms for my family and another…read morefriend who had talked to Brian there to get our reservation had four rooms. The Sunday before we were to be there on Friday an Indian guy called me and said they would not honor our reservations. The person at the motel had made a mistake. Tried jacking up the rates. We canceled. After seeing the place glad we did. I have slept in barns that was cleaner. What a ripoff

Title: Avoid at All Costs - 14 Days of Filth and No Housekeeping…read more Staying at the Best Western New Albany, MS was an absolute nightmare. I'd rather camp in a parking lot than endure that again. No housekeeping for 14 days. Despite putting the service sign out daily, I was left to buy my own toilet paper, take out my own trash, and even vacuum my own room after cockroaches - because apparently, DIY housekeeping is part of the Best Western experience here. After escalating my concerns to the manager after 8 days of kindly requesting a clean towel and taking out my own trash, he graciously let me switch rooms (thankfully no rust stains this time) and gave me a $50 discount for that night, which didn't even cover the mattress cover I had to buy to hide the mystery stains on the mattress in the first room or the slippers required to keep my feet and socks from turning black on the carpet. Oh, and don't forget the brown, sediment-filled water that came out of the tap. I had to get bottled water just to brush my teeth. This isn't mentioning the broken fridge, construction noise, broken equipment in the gym and business center. Those are minor inconveniences. It adds to a wholistic nightmare. The cockroaches were a delightful bonus. If you're thinking of staying here, reconsider or bring your own toilet paper and vacuum. I could also save you the trouble and will happily lend you a tent.

This isn't a bad place they're kind and easy going people I've been here for 6 months it's not…read moretheir fault that people come destroy things and doesn't clean up behind themselves I love it here and I bring my grandkids here so if you coming for a night clean up behind yourself and stop tearing up their property

So disgusting. Do not stay here. I had to put a towel down in my shower just to stand up and take a…read moreshower that's how nasty it is. Mice all over the room and water seeps through the floor and walls. If you're staying here, bring your own cleaning products !!!

The stay here was less than comfortable. For over $90/night, i would have though the beds,…read moreshowers, and service would have been a higher standard than what it was. The beds had really poor spring mattresses, and were extremely loud just to sit on. There was no way to get comfortable, and you always had a spring in your back or side regardless of the position you tried to lay in. The bathroom was extremely small. To be able to close the door, i had to wedge myself between the wall and the toilet. Even though there was supposed to be no smoking in the rooms, you can tell there had been. Additionally, other guests were smoking at 5am and it all came pouring in the room filling the room with cigarette smell which of course woke me up. Additionally, it is the weekend when there are more people at the hotel. However, the owners decided to use this time to blacktop the half of the building where I was staying. I had no notice on it, and when I returned this evening access my side of the building was blocked off. This is not something done on a whim so they knew this when i checked in. I explained to the guy on shift (who also checked me in the night before) that my mom just had knee surgery and couldn't walk far. I asked him what he expected me to do, and he just shrugged his shoulders. I can get better service and a cheaper price from a hotel about 30min away. I believe I will start driving to New Albany when I come into town. It will be farther, but I at least know the chain and their standards.

If there were a way to give this place a lower rating I would. I happened to be there for a funeral…read moreand had to book two rooms for two nights. I should have stayed in a tent. Non smoking rooms requested. One of the rooms sheets had burn holes in them. The room was not clean! One of the rooms had a loose toilet that leaked at the base where it attached to the floor. You can imagine that issue alone was bad enough but we were not there on a vacation. We were stressed and just wanted to get through it. You could not take a bath there was no way to shut the drain. The door handle on the inside of one room fell off and we had to be let out of the room. What little time we were even in the room was not worth the aggravation. Tried to explain all the issues at checkout and front desk accused us of damaging the door. Then when that was straightened out I was told the manager was on a vacation cruise. He would be back in a week. I emailed, no response. I called several times, no response. When I finally got Mitch Desai on the phone he was rude and complained that I had posted bad review and he would not work with me. I asked for the name and number to the owners and no response other than him hanging up on me three times. I will include pictures and video of toilet if it will load. Choice hotels does not care about a franchise that treats people with no respect. Give them your money and get little or nothing of value. No recourse available. Beware, beware, beware of this substandard property and if you find yourself with no place else do so at your own risk! You have been warned! Somehow business owners have made their money and can continue treating customers like this is beyond me. I cannot imagine what kind of person owns this property that thinks this is acceptable. You get what you pay for? I do not agree here. I will update if I get response from choice hotels

I've requested multiple time to be compensated for false advertisement on the free hot breakfast…read moreand have yet gotten what's owed. Me and my wife was told that since their employees didn't show up we were basically out of luck and nothing could be done about it. Would not recommend booking with Expedia or this hotel at all.

Well run and clean. Nice rooms and good attentive service, nice breakfast buffet too. Plenty of…read moreeasy parking. Very few downsides, The rooms facing the freeway are super noisy night or day, there is only one elevator to use. The biggest single issue is how to get onto the site. You have to go through the adjacent gas station to get in. This is not intuitive and dangerous when turning across a very busy road. Big obvious signage is needed badly before someone dies on the road.

Is it the Ritz? No. Is it a clean, decent place that takes dogs, yes…read more Pulled in here to get off the road on a long trip. Happy they had a room available and only twenty dollars extra for the dog. I was a little put off by the smell upon entering the hotel but my room smelled nice and was very clean. They have undergone some renovations and are still doing others so I would ignore the review with the bad pics. My room had none of that. Complimentary breakfast was nice. Waffles, eggs, sausage, and potatoes. Plus muffins, cereal, bagels, etc. The man at the front desk was nice and we were happy with our stay.

***Keep Looking*****…read more I gave it a star because of its location, close by interstate, restaurants and Rust College. The rooms had a smell and the pictures speak for themselves. They wanted a $100 deposit for these rooms. I asked to switch rooms and was told I couldn't because I booked through a third party.

AVOID AT ALL COST !! I know it's a little further drive but go to the one in Guin Alabama!! The…read morecarpeted floor was sticky, no hot water in showers, check in says 3 but we didn't get a room until after 6 pm on a Thursday and it wasn't even clean!! The bed was broke and staff said well there is a pull out couch!!! Yea because I rented a hotel for a hide away bed!! all honesty I would have been better off camping

Think motel 6. I can't believe holiday inn is ok with their name on this place. It's old and…read moreoutdated. Chairs are rip and stained. Bathtub is stained. Vanity is extremely old and scratched. Tv is like a 32". By far the worst holiday inn I've stayed at. Like I said it's pretty much a motel 6. Only positive is the staff. They are very friendly and helpful.

What a nice surprise for an older Hampton was completely recently remodeled and finished so…read moredefinitely a perfect start to yet another Hampton Inn. I predominately stay at Hampton and they vary quite a lot around the country. And yes, there are such a range, but most all fit a Hilton standard that I found comfortable with traveling as much as I do. The staff was very sharp, Carol is the one who checked me in, was very detailed on locations of breakfast coffee bar, etc. as their layout was limited yet the new design made this older building stand out very well. Elevator is right there next to the entry and new carpet everywhere paint and bright art on the walls made this a 2023 hotel that is certainly probably seen many years of use in a unique location very much in need of a hotel like this. The bedroom was clean and fresh, bathroom was impeccable, the beds are my reason for staying at the Hampton Inn, and were extremely comfortable, air conditioning, worked well, and Internet was standard. Everything I'm looking for. This is a very off the road location for me on business but glad I found it and highly recommend it not only to business travelers that service, local industries, but visitors to the lake looking for a nice hotel. Highly recommend.!!!

Beautiful place. Peaceful, well kept. Very nice staff. Nice quiet. Shower was nice and hot. No…read morecomplaints.

Had a wonderful time previewing the resort with my family. They were very nice and the property is…read morejust GORGEOUS! I heard about this amazing place from my friend who also went to take a look at it. Definitely worth me stopping by with the kids, even got a gift out of the deal!

What a great place! Went to see with grandkids; they loved it. Plenty of fish in that lake made me…read morewant to bring a pole LOL!!!

I have stayed in many IHG hotels. I have never experienced what I did at this one. The room was a…read morewheelchair accessible room as I was traveling with my elderly mother. Upon walking in, the smell of urine was overwhelming. We immediately reported this to the front desk who offered us a Febreeze type product to spray. The carpet was like walking on a sponge. When using the shower, after walking across the floor, there were dirty feet print in the shower with hair. This was from the floor! My mother used the shower, which really was only a drain in the bathroom floor. It did not drain which caused standing water that we had to cover with the towels so the bathroom could be used. The desk chair in the room had stains. There were no other accessible rooms available and we had no other option but to stay. At checkout, I reported this. The only response was sorry. Worst experience in a hotel ever. I would not stay here again. I honestly should have requested a refund. Just terrible.

This is a beautiful Holiday Inn! We got a suites and it we'd huge and spotless clean! From the…read moremoment we stepped into the lobby the air was clean and fresh and the staff was warm and inviting providing a IHG member care package at checkin. Our room was spacious and clean and the bed was fresh and warm and the huge bathroom had incrredible.shower pressure and pleanty of fresh towels. The fitness room was well equipped with weights and bikes and treadmills and the pool was clean and warm. The continental breakfast was hot and delicious and the selection was incredible. Eggs, sausage, pancakes, bacon, oatmeal, juices and tons of other stuff. The location is walking distance from shopping and fastfood. I loved my stay here and I will certainly be back!