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    Inn On the Square

    5.0 (10 reviews)
    Closed 8:00 am - 10:00 pm

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    Review Highlights - Inn On the Square

    It was an accident finding the Inn on the square but I couldn't get enough of it.

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    Best Western New Albany - Exterior

    Best Western New Albany

    (19 reviews)

    $$

    This place is definitely a ripoff. We had reservations for 3 rooms for my family and another…read morefriend who had talked to Brian there to get our reservation had four rooms. The Sunday before we were to be there on Friday an Indian guy called me and said they would not honor our reservations. The person at the motel had made a mistake. Tried jacking up the rates. We canceled. After seeing the place glad we did. I have slept in barns that was cleaner. What a ripoff

    Title: Avoid at All Costs - 14 Days of Filth and No Housekeeping…read more Staying at the Best Western New Albany, MS was an absolute nightmare. I'd rather camp in a parking lot than endure that again. No housekeeping for 14 days. Despite putting the service sign out daily, I was left to buy my own toilet paper, take out my own trash, and even vacuum my own room after cockroaches - because apparently, DIY housekeeping is part of the Best Western experience here. After escalating my concerns to the manager after 8 days of kindly requesting a clean towel and taking out my own trash, he graciously let me switch rooms (thankfully no rust stains this time) and gave me a $50 discount for that night, which didn't even cover the mattress cover I had to buy to hide the mystery stains on the mattress in the first room or the slippers required to keep my feet and socks from turning black on the carpet. Oh, and don't forget the brown, sediment-filled water that came out of the tap. I had to get bottled water just to brush my teeth. This isn't mentioning the broken fridge, construction noise, broken equipment in the gym and business center. Those are minor inconveniences. It adds to a wholistic nightmare. The cockroaches were a delightful bonus. If you're thinking of staying here, reconsider or bring your own toilet paper and vacuum. I could also save you the trouble and will happily lend you a tent.

    Econo Lodge

    Econo Lodge

    (3 reviews)

    The stay here was less than comfortable. For over $90/night, i would have though the beds,…read moreshowers, and service would have been a higher standard than what it was. The beds had really poor spring mattresses, and were extremely loud just to sit on. There was no way to get comfortable, and you always had a spring in your back or side regardless of the position you tried to lay in. The bathroom was extremely small. To be able to close the door, i had to wedge myself between the wall and the toilet. Even though there was supposed to be no smoking in the rooms, you can tell there had been. Additionally, other guests were smoking at 5am and it all came pouring in the room filling the room with cigarette smell which of course woke me up. Additionally, it is the weekend when there are more people at the hotel. However, the owners decided to use this time to blacktop the half of the building where I was staying. I had no notice on it, and when I returned this evening access my side of the building was blocked off. This is not something done on a whim so they knew this when i checked in. I explained to the guy on shift (who also checked me in the night before) that my mom just had knee surgery and couldn't walk far. I asked him what he expected me to do, and he just shrugged his shoulders. I can get better service and a cheaper price from a hotel about 30min away. I believe I will start driving to New Albany when I come into town. It will be farther, but I at least know the chain and their standards.

    If there were a way to give this place a lower rating I would. I happened to be there for a funeral…read moreand had to book two rooms for two nights. I should have stayed in a tent. Non smoking rooms requested. One of the rooms sheets had burn holes in them. The room was not clean! One of the rooms had a loose toilet that leaked at the base where it attached to the floor. You can imagine that issue alone was bad enough but we were not there on a vacation. We were stressed and just wanted to get through it. You could not take a bath there was no way to shut the drain. The door handle on the inside of one room fell off and we had to be let out of the room. What little time we were even in the room was not worth the aggravation. Tried to explain all the issues at checkout and front desk accused us of damaging the door. Then when that was straightened out I was told the manager was on a vacation cruise. He would be back in a week. I emailed, no response. I called several times, no response. When I finally got Mitch Desai on the phone he was rude and complained that I had posted bad review and he would not work with me. I asked for the name and number to the owners and no response other than him hanging up on me three times. I will include pictures and video of toilet if it will load. Choice hotels does not care about a franchise that treats people with no respect. Give them your money and get little or nothing of value. No recourse available. Beware, beware, beware of this substandard property and if you find yourself with no place else do so at your own risk! You have been warned! Somehow business owners have made their money and can continue treating customers like this is beyond me. I cannot imagine what kind of person owns this property that thinks this is acceptable. You get what you pay for? I do not agree here. I will update if I get response from choice hotels

    Holiday Inn Express & Suites Fulton - Tripped outlet

    Holiday Inn Express & Suites Fulton

    (32 reviews)

    $$

    Think motel 6. I can't believe holiday inn is ok with their name on this place. It's old and…read moreoutdated. Chairs are rip and stained. Bathtub is stained. Vanity is extremely old and scratched. Tv is like a 32". By far the worst holiday inn I've stayed at. Like I said it's pretty much a motel 6. Only positive is the staff. They are very friendly and helpful.

    Bless their hearts. The poor staff tried their best but it is horrible. We have been coming to…read morethis location since it opened up and I am a club member due to the amount of times we have stayed here. It has been a couple years since our last stay. Last time I thought it was getting bad but this time was the pits. Here's the breakdown: Pros: -The staff was friendly, kind, and respectful -Breakfast was your typical holiday inn express breakfast. Nothing to complain about really. -bed were comfy and sheets seemed clean Cons: -waited close to an hour past check in to get in room. Staff said there were many rooms checking out and only 4 housekeepers working. -rooms have not been deep cleaned in a long time (probably because they don't have the time with limited staff) - dust everywhere -mold around a/c vents, bathroom -paint peeling from ceiling and walls -furniture was ripped and dirty -floors were sticky and dirty to the point of wearing shoes in the room - door handle was broken to bathroom -cockroach found under bench where luggage was placed -trash was thrown in one lamp. Was also dusty -hall light was hanging from ceiling -not enough towels. Had to go to front desk. Not enough there either so had to wait on housekeeping to come bring extra. Positive was that the housekeeper was very nice. -keys didn't work most of the time. Many visits to front desk. Other families were in rooms and they had a ripped couch where there was pieces were missing where staff covered it with towels. Under their couch they had a half eaten brownie. When doing her nails the mom used a black light dryer and unfortunately saw the couch under that light. . Their key didn't work so much the front desk gave them a master key . Another family had to be moved because a/c would go any lower than 78 degrees. Their next room had a pull out couch where their daughter was to sleep but it wouldn't pull out. She had to sleep on the couch but the sheets were filthy. Luckily her mom brings extra sheets for situations like this. The pool: the device for allowing people in wheelchairs into the pool was broken. The water was chilly. The sky lights were broken and covered with trash bags. Water wasn't horribly dirty. Two towels available for all swimmers at 10 am. Breakfast area: staff kept food supplied. One staff member was friendly while another did her job and was not overly friendly but that is okay. Both were attentive to cleaning the tables and floors. Overall, breakfast area was fine. Lobby was okay as well. Overall: wouldn't recommend. This is unfortunate. This use to be a really nice hotel but it has really gone down hill. This is beyond needing updating. It needs an overhaul and deep cleaning. Then the morning of their departure the outlet tripped.

    Inn On the Square - hotels - Updated May 2026

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