This was very very disappointing…read more
My husband and I stayed at Sea Palm Resort to celebrate our anniversary after traveling all the way from Maryland. We had been looking forward to this trip and expected a higher level of service based on the resort's reputation. Unfortunately, our experience did not meet those expectations.
BTW, all that texting they do before you arrive and checking in on you is purely theatrics.
The room itself was spacious, and I really enjoyed the view of nature from our room. We even spotted what I believe was a bobcat in the distance, which was a nice surprise.
However, there were several issues that affected our stay.
First, the floors did not appear to have been properly mopped before our arrival. There was hair in both the bedroom and the bathroom that appeared to have been left by previous guests. To confirm my concern, I wiped the floor with a damp paper towel, and it came back dirty. We reported this to the front desk, but no one ever came to address the issue.
The shower gel was also disappointing. The product had been watered down so much that it was almost the consistency of water. It would shoot out of the dispenser instead of dispensing like a gel and produced almost no lather. That's kind of nasty to be honest dollar tree shower gel would have been better. It's giving "we are barely staying in business."
The biggest issue was the air conditioning. It stopped working twice during our stay. We stayed there 3 nights and 2 of them there was no AC. Outside felt better than inside. Maintenance came out after the first report and got it running again, but only a few hours later it stopped working once more. With temperatures outside exceeding 100°F, the room became very uncomfortable. We had to sleep with the deck door open because even the fan was not working so there was no circulating air.
Another disappointment was housekeeping. We stayed for three nights (Saturday through Monday), did not have a "Do Not Disturb" sign on the door, yet no one serviced our room during our stay. We never received fresh towels, the room was never cleaned, and no one checked in to see if we needed anything. Apparently you have to request housekeeping and telling them the floor is dirty isn't enough to get housekeeping to the room.
Another concern was that we saw roaches in the room, regular household roaches. In all of my years of traveling, I have never stayed at a hotel where I encountered roaches, so this was very disappointing and concerning.
Overall, the room itself had potential, and I appreciated the peaceful setting and beautiful natural surroundings. However, the cleanliness, lack of housekeeping, diluted bath products, and repeated air conditioning issues prevented this from feeling like the upscale resort experience we expected. I hope management addresses these concerns because the property has potential, but based on this visit, it did not live up to its reputation.
