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Updated over 3 months ago

Services - Lovejoy Dentistry

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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8 years ago

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Lone Star Family Dental

Lone Star Family Dental

4.2(13 reviews)
2.0 mi

I have been very impressed with Lone Star Family Dental. They put you as ease. Everyone is so…read morefriendly and knowledgeable. I love the fact it is a family business, you can tell they care about each individual. I have had exemplary service by the whole team and I strongly recommend them.

After being patients of Lone Star Family Dental for many years, this experience was extremely…read moredisappointing. This practice used to feel like a caring family office, but unfortunately that no longer seems to be the case. Yesterday we encountered dangerous weather and road conditions in our area and called the office to explain the situation. Rather than showing any understanding or concern for safety, the focus immediately became enforcing cancellation fees of $200 for me and my daugher and defending office policy besides insulting me the we had missed/cancelled appoinments over the many years as patients. What was most upsetting was not the fee itself, but the complete lack of empathy and professionalism in how the situation was handled afterward. Their response stated that hazardous driving conditions were our responsibility to "plan accordingly" for, despite the fact that weather conditions can vary greatly by area and can change quickly. We had flash flood warnings and over 4 inches of rain withing a short period of time in Whitesboro yesterday. I was merely calling 90 minutes ahead to inform them of our weather and road conditions and the possibility of running late. In their response to my email later they seem to lay every blame on me. Utterly unprofessional. After more than a decade of loyalty, countless kept appointments, and trusting this office with our family's dental care, it was disheartening to feel reduced to nothing more than a scheduling slot and lost revenue. Policies are understandable. Compassion and common sense should matter when you call youself a family friendly practice. Based on this experience, I can no longer recommend this office to others looking for a patient-centered dental practice.

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Lone Star Family Dental
Lone Star Family Dental
Lone Star Family Dental

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Hill Dental Studio

Hill Dental Studio

4.3(23 reviews)
2.1 mi

I have been utilizing Hill Dental Clinic in Allen, Texas, and its predecessor, Dr. Williams, for…read moredecades. Dr. Williams was a wonderful doctor and took care of me for over ten years. Dr. Hill succeeded him and was not bad, but the costs at Hill Dental Clinic began to increase. Despite the clinic being out of network for my insurance--and costing me more--I decided to remain a patient of Dr. Hill. After Dr. Hill passed, the clinic came under new management. Costs rose yet again, but I still chose to stay. In March of this year, I went in for my semiannual cleaning and checkup. During the visit, the hygienist recommended a "deep cleaning." Instead of a few hundred dollars for a routine visit, this "deep cleaning" required multiple appointments. When asked if I wanted an estimate, I said, "Why not?" The estimate was approximately $2,100, with my portion after insurance listed as $360. Now, after going back and forth with the insurance company, I have paid over $1,000--and it appears I'm still liable for another $600. How could the original estimate have been so wrong? I went in for a routine cleaning and checkup and ended up with nearly $2,000 in out-of-pocket charges. After this experience, I canceled my next routine appointment at Hill Dental Clinic and chose another dentist who is in-network. I don't appreciate the "bait and switch."

I guess from reading a previous review, it seems that it's common practice for this office to…read moredeceive you by giving you a false estimate and then after the work is done, claim the insurance company lied or didn't give full information and then the send you a ridiculous bill charging you the difference. I was very specific when I realized they were out of network. I asked them to call and find out what my portion would be. If it was too high I would have to go to find an in network dentist. Of course they didn't want me to go somewhere so trusting them I went ahead with the work.

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Hill Dental Studio
Hill Dental Studio
Hill Dental Studio

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Lovejoy Dentistry - generaldentistry - Updated May 2026

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