I am a regular customer since 2015. Over the years, Mr. Love has changed a lot. I had wonderful experience with them before. during the past two years, it has been just upside down.
I wanted to setup a slaughtering date. didn't know until a couple of days before. To schedule this, I called a few times, since he never answers my calls. Just learned that he was bothered for my calls. I always assumed he is a friendly guy and easy to work with. Things changed a lot lately.
Hanging weight is a mystery. They can say anything they want. During the last few years, the overall hanging weight doesn't make sense anymore. Smaller cow seems weigh a lot more these days than a bigger cow, comparing pictures. I asked if I could see when they weigh the cow-quarters before processing. He'd always decline that request. TRUST - not sure if it exists anymore.
Asked to distribute the cow into seven shares, they never charged us for doing this before, this year, they charged extra ($70) for this service.
The meat processing instructions are often messed up.
One good thing is that they pack nicely and label them.
Overall, very disappointed with their service for two years in a row. read more