I'd like to say up front that I'm not a patient of Island dental. My dentist is Dr. John Yazdan in…read moreLeonardtown, Maryland. I stopped in today to drop off a check for a charity which doctor Gaylord and her hygienist Cindy work with every year in Guatemala. They both travel to Guatemala and provide free dental care to the Mayan people way back in the hills. These people are desperately poor and they are a full day's walk away from any dental Care. Imagine that you or your child had a horrific toothache and needed to have a tooth pulled and were faced with a full day's walk. And there's no Holiday inn waiting at the end of the rainbow either. This charity for years now has been providing fluoride in the water of the Mayan people to prevent the problems necessitating dental Care. They've had much success and can see the improvement year-to-year in the teeth of the patients they do see. 100% of the money to support this fluoride charity goes to the purchase of the fluoride. There are no administration fees or golden parachutes for the people who run the Charity. If you want to drop off a check you can do so at Island dental or you can make the check out to living water international and mail it 812 bison Court, Lusby, MD. 20657

Great customer service! My crown on my tooth got lifted off last night and Island Dental was very…read moreaccommodating. They got me in the very next day and got it back on. Very personable is Dr. Sharon Gaylord, and her staff is very good. Highly recommend!

I wrote this Jan 1, the day after my unpleasant encounter with your employee.  What she said is in…read morequotes.  If this employee was admonished, you should have told me.  This issue might have been closed in your eyes, but not in mine.  The employee should have apologized to me today.  As a customer, it is my right to question billing.  This employee acted as if I were a con woman.  I do not know the difference between our debit and credit cards.  I genuinely presumed that the card I handed her was a debit card.  She did not say to me after running the card that she had to run it through as a debit card.  She simply handed me the receipt, which, by the way, is so tiny it can easily be lost.  You have the capability to create letter-paper-sized statements so why not give the customer one to show what's been paid?  "I explained this to you before you signed."  Actually, I remember a different person coming in.  I have about 20 doctors, half here and half in New York.  It is unreasonable to think I can remember everything someone tells me, especially some time prior.  This started off rudely.  A polite receptionist would have not tried to put the blame on me, but, instead, figure out a way to say this without attacking the customer.  This employee wants to show that she is right, and superior, and the customer is wrong. "I don't get paid enough for this."  I can't imagine any employer putting up with this.  "I'm not talking to people slamming things down."  I might have more forcefully than usual placed my things on the counter, but I did not slam them. "We don't have customers.  We have patients."   "Take it up with your bank."  Another rude remark that could have been softened with politeness.  "I'll have to send this to corporate."  Who cares what your office's internal process is?  She was obviously trying to make me feel petty, guilty, and troublesome for requesting a refund.  "You said it was a debit card.  It's a credit card."  This was accusatory.  Your employee needs to learn how to rein in her impatience and try to understand the customer's point of view without raising hackles.  She has apparently not heard of using "I" sentences rather than "you."  The latter is blaming, targeting the customer.   "Your bank said it was a credit card."  How did the bank know?  I didn't know.  I had no idea.   "Those are not service dates.  They are the dates we made up your treatment plan."  This is nonsensical.  Why hand this out to patients?  Especially without explanation.  You need a better protocol so the customer can easily determine when treatment is scheduled, what treatment, and how much it will cost.  Your current "treatment plan" is written solely as a plan for your office, not the patient.   "They did a core and mortar instead of xxxx so it cost $321 instead of $97."  I have no idea what this is.  Dentist did a number of things.  Employee shouldn't state things as if the customer ought to know what they mean.  Besides, the dentist made a mistake that day.  I suspect this is him rectifying it.  If that's the case, why am I charged for his mistake? "$50 balance because on day A you had this additional service that cost $48.  Then additional $2 on next service date." Other grievances:Dentist and associate never introduced themselves to me from Day One. Associate constantly laughing while my procedures going on.Dentist and associate chatted incessantly.Dentist and associate would leave room with no notice.  Took my glasses from me and placed them where I couldn't reach them.No explanation of what was being done.There for 2-1/2 hours.  No offers of a break.  I requested one.Dentist jabbed my lip a couple times with sharp instrument, but no recognition or apology.I know their names now from listening to them.  Julie hums the entire time, which is annoying. I know your office discussed the issue of Dec 31, because each of you were concerned about my rings.  Thank you.  The receptionist facing out front was obviously prepared to deal with me so that the other employee and I didn't have to react.  I gave her a debit card (I learned last night that a debit card has "debit" printed on it.  I didn't know this previously.).  She said it was declined.  I paid with another card.  My husband later assured me the card is fine, that I had to use a PIN with it.  She didn't ask me for a pin, so was that the issue?  I don't know. When I mentioned to Dr. Risk and Julie that I was surprised that no one called me to apologize for how the employee had treated me, Julie said, "I apologized that day."  I said I didn't remember it.  It did vaguely come back to me later, but it would have been appropriate to really apologize in that moment today.  Dr. Risk sat there and said nothing.  It was very upsetting to me today to have to sit there while necessary work was being done, knowing that your office would not apologize to me in any other way besides Julie's attempt on Dec. 31 that was more an apology that I was upset.

I originally was getting bills from them, stating there was an amount owed through text for what…read morewas described as services on particular dates. When I called they said it was a service that I could get or opt out. I stopped the texts. Now they are sending emails. There's no explanation for what it is and it is using everybody in my account as having gone there and accrued this bill. I called again and they said that there's nothing that they could do about it that it's coming from their corporate and I could ignore it again. It's very disheartening to get a bill from somebody when they know that I don't owe them and I believe it's a fraudulent practice because many people wouldn't know to look at the patient portal. They would just pay it.

I've been a patient of Pax since arriving in St. Mary's in 2007 (before they were called Pax…read moreDental). It's a great practice with a state of the art office. They treat my entire family including our daughters. Dr. Mullinix is wonderful as are the hygienists, assistants, and staff. Growing up, I hated going to my dentist, because he was just mean. So as a young adult I avoided the dentist at all cost. And it eventually caught up with me. So it was important to me to find a dentist that my daughters would love and with whom they'd feel comfortable. We've found that at Pax. I recommend them to anyone looking for quality dental care.

Beware this place is money hungry. They will lie to you about needing dental work you need to get a…read moresecond opinion. Trust me

NEVER AGAIN hey yes first off I would like to address I was at a dentist office which is a medical…read morefacility. As I walk in The front door a dog was in the building walking around in each room and in the waiting area and I'm allergic to dogs. Also I want to address I paid in full on the receipt $3,400 dollars for a crown, root canal with ice sedation that is what was on my receipt. Then as I walk in the receptionist tells me that I can no longer get my crown I paid for unless another $790 dollars was paid that same day. He said that he thought I had a dentist plan with them and he gave me 20% off. Which is a total lie because when I got my root canal and temporary crown put on I was there with my family he hands me the dental plan paperwork and mind you I'm still on clonidine 2 pills and IV sedation he gave me I needed a driver which I had and said make sure Sabrina signs up for our dentist plan so he knew I didn't have one and then wants to charge me extra and refuse to put my crown on I will make sure I tell friends and family I ended up paying the $790.00 on my CareCredit card and I will NEVER return there EVER again.

I will NEVER recommend this practice to anyone...the receptionist was terrible, very scattered, and…read morerude. The female dentist on duty seemed very confused (however, was at least friendlier then the receptionist). The dental assistant was the only one who was both pleasant and knowledgeable of what her job function was. I came in for the soul reason to fix a tooth that a filling had fallen out of yet still...and ended up leaving with a hole in my mouth. This whole experience with the exception of the dental assistant was unprofessional and horrible. Plus I want to add that I had tried to post this exact comment of their Facebook page and through their Facebook messenger...to only find out that they deleted my post and ignored my message,,,Low ethical business keeping...but then again I would not be surprised if the rude receptionist is the one who deleted my post...

My son loves Dr. Koterwas! His office has such an amazing atmosphere. Very affordable. We moved…read morehere from the Eastern Shore in December and this practice came highly recommended. They accommodate my tight schedule and always are on time for appointments.

AVOID ! Was given a…read morewritten quote for the remainder of my child's treatment for $4,290 and told that our medical insurance did not cover any part of that cost. Went and got a second estimate elsewhere - and that quote was $2,400, less the medical insurance portion that WAS valid, leaving us with a bill for just $720 But even more concerning was that the new orthodontist pointed out orthodontic issues that needed attention that were never in the treatment plan for my child at Koterwas. Needless to say, we went with option for much better care, for much less money, and with much nicer people.

The people at Freedom Hearing are amazing! Quality service and an extremely friendly staff. Until I…read moremoved to Arizona in May I had been going to them for my hearing aids for several years, where I purchased them from as well. When I would go in for my cleaning, I was always greeted with a smile from Rebecca and Amy, they are an example of what good customer service should be. The one negative about moving to Arizona, was leaving them. I really felt as though I was leaving friends. I am now struggling to find a new practice, which is very difficult, knowing they will never match Freedom Hearing. Giving them a five rating just does not seem good enough, I wish they had ten!

I have been wearing hearing aides and visiting the Audioligist for over 20 years and have dealt…read morewith a lot of different people, but I can honestly say that my latest experience with this company is one of the best by far. Dr. Diaz at the Solomons site was very professional and cared about my hearing needs. She has helped me to get the right equipment and adjust everything the way I needed and I now hear better than I have in many years. Thank you Dr. Gina Diaz and Freedom Hearing. You will always have my business.

The staff was so helpful! i had car troubles in the parking lot that resulted in hurting my hand. A…read morewoman working was able to help me with my car and provided first aid. She was helpful, considerate, and even checked back to make sure we had our problem resolved when she didn't have to. A younger employee helped me find everything I needed, as my vision isn't great. Everyone at the store really made a bad situation so much better! It gave me a neighborhood community pharmacy feeling, I can't thank them enough.

I can't believe the other reviewers are talking about the CVS in Solomons. My experiences at this…read morePharmacy over the past 22 years have been 100% positive. I just called the store to find out what the ingredients in a prescription vitamin are and 1) they answered their phone immediately, 2) the pharmacist got on the line and answered the question in detail.

Great variety and great quality Easy check in and very…read morepolite and respectful. The employees were very helpful.

I actually cannot believe how good the ratings are. You can order ahead or pull up and walk in…read more... No matter what, you'll be there for 20 min minimum. I'm not here to hangout, I think I can speak for everyone when I say I'm here to pick up my stuff and leave. Just like when you go to the liquor store, I want to pick it up and go home. It's a "designer" dispo, that makes the lobby feel exclusive, so you don't mind waiting 40 min. There are legit 40 people on a shift not doing shit, fr counted about 24 people in the back. When you finally get back to make a purchase you have to look off an iPad, barely anything is displayed. THEN they can't even turn around to grab the product, they have to message someone upstairs to bring it down. The person upstairs packages the products very nicely, just for the sales person to unwrap it, show it to you, and then take 5 min to try and wrap it nicely again. This sales model is so dumb. I have also order ahead online, sat in the car for 37 min. Why would you come outside without the product and card reader. You tell them what spot your in from the link to your order, so why would you come out to the car empty handed ask who I am and take another 10 min to come out with the product and card reader. But mind blowingly people love this place. I say go to an uglier dispo, get in and get out.