Nice facility, but terrible ethics. If you have platinum-tier insurance and don't mind surprise…read morebills, this place is fine. However, if you are self-pay or have specific coverage limits, stay away. I was extremely clear with this office multiple times about my coverage. I told them exactly which X-rays my insurance would pay for and explicitly instructed them not to perform any that weren't covered. They ignored me, performed the unauthorized X-rays anyway, and then sent me a bill for the difference. When I called to contest the charges, their response was: "We don't let insurance dictate our care." That is a convenient excuse to ignore a patient's informed consent regarding their own finances. The office also lacks any personal touch. The staff is so large and the turnover must be so high that you rarely see the same person twice. It's always someone new who has barely read your notes and has no idea what you've previously requested.

I used to love this place. I took my kids here since they were elementary and now they are in…read morehighschool and family dentistry lied to us saying they would call us to set up an appointment because there is a shortage of dental assistants??? Not hearing this anywhere else. And instead of reaching out to us letting us know they no longer accept our insurance and seeing if other arrangements could be made they back handed dropped us by telling our insurance. Also we have been going there for over I believe 10 years you think they could grandfather us in with their new policy or at least reach out to us personally. I was very sad and disappointed on how this was handled. I don't appreciate being lied to. Now I have to rush and try and find a new office for my family.

Outstanding employees one of the best experiences at a dentist that I've had in a long time. All…read morethe employees are courteous and friendly and they help you with anything that you need.this was the first time I've been there and they made me feel like I was one of the best customers ever.

Today after over 20 years at my previous dentists office (left for insurance reasons) I chose the…read moreDr Bernie Stephenson DDS office. I have to say I am so very pleased. My hygienist was Niko (sp?) and she was amazing .. VERY thorough and explained her process and went up and above what had been my previous routine! She was easy to talk to and was able to answer the questions I had.. I highly recommend her Dr. Stephenson was so upbeat, friendly, nice and explained things about how their philosophy which perfectly aligned with mine. I am so happy with my choice‼ Thank you Dr Bernie and Niko Jane Page

While their services are fine, the follow through in dealing with prior approval from the insurance…read morecompany before completing a product did not happen as it was assured that it would. 5 years later, a credit bureau statement comes to me for a product I didn't authorize because the insurance wasn't going to pay for it (they would have known that if itd been pre-approved) and without verifying that I wanted to go through with the product. Product was never picked up from them.

Highly recommend this dental group. The receptionists are friendly and super efficient. The…read morehygienist team are all very good at cleaning teeth and being friendly. The dentists are highly skilled in their work. Their dental assistant is exceptional, as well. I recently had two crowns done, at one visit! The dentist explained everything she was doing as she went along. I thought that was just great! Helped calm the nerves and see that the procedure was almost done! I would recommend anyone selecing this group as their family dentist!

I had put off getting a dental implant for years. Scott Baumann did a wonderful job. He was so…read morethorough, caring, and explained every step among the way. Great experience and so happy with the result! I would recommend him and his staff without hesitation!

Dr. Baumann and Hendricks are both kind, knowledgeable, and personable. They remember small details…read moreabout your life and dental care, the true epitome of a small town clinic! All of the hygienists are equally as kind and gentle. They are also respectful of my time, I usually make it in and out in 30 mins for a cleaning. I'm happy to trust Dental Associates with all my dental needs!

I don't give many 5 star reviews but this place is definitely getting one. They have been very…read moreeasy to work with even when most of my requests are late in the afternoon. They have even stayed past 5:30pm to complete my dental appointments. The staff are all very friendly. My last procedure was to have a wisdom tooth cut out. It is really nice to know I can go to my regular dentist to have them take care of my problems with my teeth instead of being forced to go other places like an oral surgeon.

I went to them for 10 years thinking they knew what they were doing. Now after moving across the…read morecountry to Arizona and finding one of the top rated dentists in Phoenix I have discovered that they did not. I repeatedly asked them to check my pockets for the depth every time I had my teeth cleaned and they flat out refused, having had periodontal disease in the past (which they knew about). I know have to have deep scaling under the gums done, which even with insurance is costing me over $1000.00. Also, Dr. Rabedeaux totally missed that my back upper molar with a silver filling in it was deteriorating and cracking, I just saw him in December of 2018. I now have the additional expense of at the least a crown, which after insurance is over $500.00, and worse case scenario will be a root canal. I know you people in Newton are limited in choice of dentist, but drive to Des Moines or suffer my fate. Dr. Rabedeaux you should be ashamed of yourself.

Provide full services but always fills like money grab. We have dental insurance and have never…read morehad an outstanding balance for the services my family has received. I attempted to schedule an appointment for small cavity filing but they want half to full payment before they could even schedule appointment. I even offered to pay the day of the procedure, even before insurance claim had been filed. They would not schedule without money deposited first. I guess we have to pay for fancy office and their bragging ability about what they give back to the Altoona community. Not impressed and this is while half of my family has chosen to dentist elsewhere.

When your overpriced, ill fitting crowns start falling out, they will make a big deal of what a…read morehuge favor they are doing for you not making you wait two weeks to get them reglued. Then they will charge you a hundred dollars for a five minute fix.

Close to home, really nice people and they're in network with the MercyOne Medicare advantage plan!read more