Poppy is very efficient and friendly. Solved my key situation very quickly within a few hours of…read morecalling. I highly recommend Hilo Locksmith. Am sharing this business with my friend and family network here in Hilo and will always go to Hilo Locksmith for any lock/key needs!

My daughter is a UH-Hilo student and accidentally locked herself out of her car. Her car was still…read morerunning and her cellphone was also locked in her car. She borrowed someone else's cellphone to call Grandma but couldn't reach her. Then, she called her dad (Me) in Honolulu (on a different island). I sensed her distress in her frantic voice telling me what happened. I called and reached "Poppy" who was understanding and promised that she could reach my daughter in 15 minutes. Poppy is a life saver. Anyone who was ever locked out of their car or home knows how distressing it is. Mahalo Poppy from a grateful father!

Highly highly recommend. A family business, reliable, very professional and communicative.read more

For the second time Douglas came to my rescue within 2 hours of my calling him. He replaced my…read morebroken mailbox lock in under 30 minutes. Affordable, professional and reliable.

Honest dependable and experienced locksmith! Mr Haraga has been serving Hilo for a loooooonh…read moreloooong time he offers excellent service and expert knowledge. If you are looking for a locksmith give him a call!

An overall meh experience. Tittered with the thought of rating higher but certain things cannot be…read moreignored by the discerning Yelpist. Timeliness. In honesty, through out the whole project i could not predict when he would be there or not. The day he was scheduled to show up and do work he said he would be there in the morning. I assumed this meant 8 or 9 am but he came nearly at noon. Later that day he said he would return after a lunch break but did not with out sending any word. This was fine as i was working on other projects at the location and his disappearance and untimeliness was acceptable. He did it again the following day and on a separate occasion for a smaller job. If you have the time or luxury to be around you will probably endure, if you have places to be or are bothered by his vague schedule this will definitely be a problem for you. The quality of the work. The front 2 doors of the office were done satisfactorily. But the 3 in the back had problems. One of the doors had to be re-set as it would not open completely. To his credit, he stated that he rarely hung doors but was willing to do it. He also fixed the problem free of charge and offered to fix a molding that cracked while he was repairing the door. He is honest and reputable but the work quality is lacking in some areas. The other 2 doors must be held shut or the keys don't work. The door to my section of the office must be slammed in order for it to shut. He does clean up his work place and discards scrap material and packaging on his own which is nice. Many construction types leave a mess especially if the site has other forms of renovation or construction. At our site there were piles of removed flooring, sawdust and other various debris strewn about, but the area Haraga was working in was was clean and swept after his work was done. He also installed a lock on a desk during a separate occasion. The lock may be bypassed if pulled on sharply rendering the lock moderately useless. This also causes damage to the desk as he did not install some sort of grommit into the wood to prevent splintering. There is also a dent in the desk door which he must have overlooked. He is honest and I am certain if he had noticed it he would have said something. The price. Almost would have garnered a third star in my book but i have seen better prices in more competitive environments such as Oahu. Just because locksmiths are rare in Hilo doesn't mean the price should rise and the quality drop. I feel quality and competitiveness should carry through just for good businesses sake. His prices are fairly competitive and are among the best in Hilo. I cannot guarantee this as their were some locksmiths we have called that didn't even respond back. The one thing you can count on with Haraga is he will respond. Whilst on the job he answered calls and assured customers he would get back to them. This can be taken many ways: one may assume he is rude as he is answering calls while you are with him but this is acceptable to me as I understand the challenges one faces as a small business owner. Not every business can afford a private office and the services of a secretary. I find it more assuring that he makes an effort to keep in touch with his clientel. As ive mentioned before. MOST other locksmiths we have contacted were either booked for some unreasonable amount of time (6+months) or did not even answer the phone on repeated occasions.

Called them on a Sunday morning (Mothers Day and they still answered) and was able to get…read moreknowledgeable answers and recommendations over the phone. Very helpful and kind!

Dude answers his phone sounding polite. I start telling him that my car just locked itself on me…read morewhile running at the grocery store parking lot and he cuts me off and super rudely says yes "Yeah I'm busy right right now over at such and such unlocking somebodies car how about you call somebody else." And hangs up on me. Whoa sorry guy. My mistake for calling the locksmith. Guy like a total pr**k

We were in a bit of a pickle after losing the only key to our work vehicle. Mike, was thorough and…read moreprompt verifying the vehicles true ownership before he made our keys. He was also able to reprogram new keys for another vehicle of ours. If we went to the dealership the price would've been VASTLY different. But Mike was able to program the keys right there in kona. Mahalo Mike, for all the help!

Arrived in 25 minutes not in my car and reinstalled the seals on the doors for less than $150read more

Came all the way down to Kalapana to open my Jeep after I had called five other locksmiths who were…read moreunavailable/not wanting to come. Great price too. Mahalo Braddah!

Great service, quick response, fair pricing!!! Family owned and operated. I felt like they treated…read moreme as family!

We have an almost 50 yr old lockset that wasn't working and contacted Alex at Kona Locksmith. He…read morereplied to my email right away and asked for photos. Rod came out the next morning and was able to scavenge parts from a lockset they had saved and repair ours. It works better than ever. Amazing service from start to finish. Highly recommended.

Great quick service! I needed to replace a remote car key. They cut the key and programmed it…read more Works perfectly!

Just want to give a shout out to the awesome Wife/Husband team at Locks on the Rocks. They got me…read moreout of a jam when I got locked out of my home in Kona. They crawled through a second story window to save me from replacing an expensive newly installed digital deadbolt! They changed the codes, rekeyed all my locks and installed another deadbolt that I had been meaning to get done. They got it done quickly and were great communicators. I highly recommend them for any of your locksmith needs.

Poor service and does not match with what they are advertising which is emergency locked in the…read moreservices so you can't close at 4:00 in the afternoon and then going to be a emergency lockout service you're not you're a at your convenience lockout service we don't need that we need somebody will actually help us