My nieces have started to come here and the overall experience has been great! they've learned so…read moremuch while in the hands of kay! the energy overall here as well has enhanced their abilities to engage !

I cannot believe how much my son has learned in just four weeks with Ms. Ashley! We have been…read moreeverywhere to try to get our little five year old comfortable in the water. He has been afraid and unsure, but after just one lesson with Ashley, he put his head underwater! I still can't believe it! By the end of week 4 he was learning backstroke and freestyle. He was even doing seated diving! They put swimming safety first so this is what they teach first! I was a lifeguard and taught swimming lessons, but the caliber of instructors here is superior to any I have seen. Kay has a great program and I know we will put both kiddos in next year. Oh--and everything is SUPER clean! We will recommend to everyone, Kay! Thanks!

Thank you fish factory for giving my kids the gift of swimming…read more I grew up in nm and we are landlocked so not alot of opportunities to practice swimming. My 4 year old has been with you since he was 2 and my 2 year old has been going for the past 6 months. I notice the most how they are not afraid of water and their etiquette when we stay at resorts. Neither of my kids are afraid if water, in fact they embrace it and are so well behaved at the pool. All those swim lessons are well worth it and I owe it to fish factory and their great staff.

I want to share our experience with Fish Factory after having my children enrolled there for the…read morepast four years. Swimming is an incredibly important skill, and for a long time, Fish Factory was an adequate place for my kids to learn. Unfortunately, our experience with the business side of Fish Factory has shown us that their loyalty, flexibility, and compassion only seem to extend as far as your ability to keep up with their unusually high prices. After a difficult year financially, we fell behind on payments. This was not ideal, and I fully understand that businesses need to be paid. However, our balance had always been paid eventually, and for the first three years, we had no payment issues at all. None of that history mattered. Four years of being customers did not matter. The fact that this involved children being removed from a skill-based class they had committed to did not matter. Rather than having a real conversation with us or showing any meaningful willingness to work with a family going through a hard season, Fish Factory dropped both of my children from their classes. They gave the appearance of working with us, but in reality, it felt like they were simply waiting until they reached the date that allowed them to remove my kids without needing to discuss the situation further. That is the part that is most disappointing. This was not a family asking for a free service. This was a long-term customer asking for basic communication and a little compassion during a temporary financial hardship. So, if you are considering supporting this business, I would keep that in mind. If everything is going perfectly and you can afford their high monthly costs without interruption, you may be fine. But if your family ever hits a hard month or two, even after years of loyalty, do not expect that to matter. There was no compassion from management. No meaningful conversation. No care for the children involved. Just a cold business decision. A few additional concerns from our time there: * Lessons were sometimes cut short when it suited them. * Classes we were told would be comped due to illness were never actually comped. * A significant amount of the sickness we dealt with seemed to originate from their facility. * Payment issues were handled unprofessionally, including being approached and embarrassed in front of others during toddler classes. * Instructor turnover was frequent enough that children could become attached to an instructor only for that person to be gone shortly after. Swimming is important. But so is how a business treats families, especially families who have supported them for years. Based on our experience, Fish Factory failed in that area completely.

yeah, do not recommend this place at all !!! It has been a little over a year and all my child…read morelearned that I seen was him getting comfortable under the water, not coaches fault but they are unable to work with the kids as each one needed the owner needs better scheduling for each kid group them better and give each coach certain things to target from what I have seen the coached are scattered every where teaching the kids same things that they have already accomplished cause others are behind again not there fault they need better organizing in there.

I believe I need to add some information. We left when he was 4 the only thing he knew how to do…read morewas put his face under the water. So in 3 years he learned only that. Swim labs deserves no credit for how he is currently doing.

Amazing . My daughter was so happy. It was her first taking classes, and she trusted her instructor…read moreand learned so much.

I booked a class for 3 kids and the instructor Thomas never showed up! There was another mother…read morethere as well waiting. I've been calling the number given in the email and no one picks up. I have been sending emails and I have received no reply! So therefore I've basically lost my money. Very unprofessional.

Great location, Great facilities and a Great staff. Best in ABQ and on the west side. This club…read moremakes me feel important!

If there was ANY other choice for an outside pool on the west side I would cancel my membership. So…read moremany areas for improvement - Cleanliness, staff attention to members behaving badly (pedicures at the pool, boys in the women's locker room), condition and safety of the pool area, high price, management that doesn't seem to care.... One positive is that the classes and teachers are good. Maybe after this transition to new owners is over things will improve....