If you are looking for a safe and clean facility for your loved one, then look no further! My…read morefather has resided here with White Oak for many years after moving from another local retirement facility. Here at White Oak, he receives personalized, daily care by consistent and kind staff. Catherine, the owner, is very responsive to my father's needs, but also to my needs and questions as well. The food looks and smells amazing every time I visit! We are very lucky to have White Oak Villages in our lives.

My parents never lived at Charlestown, moved out of state and are now deceased. But, you can…read morenever, ever stop their junk mail. I called to ask to remove my parents names, but the person who answered the phone chuckled and said something like - I doubt if they will stop. How marketing driven and insensitive is this company?

Charleston is the best thing my parents did for themselves and their children. I sleep well at…read morenight knowing my parents are in a great place. Charlestown has served them well in every stage of their aging process, from independent living to assisted living to nursing home. My husband and I can't wait to move there in 15 years. No more mowing the lawn or clearing the snow plus someone makes one meal a day for us- who can complain about that. Throw in entertainment and they have the complete package.

After I paid for the property that my mother was living in which has my name as paying on the…read morecontract. I have been going through the process to determine if she is to stay living there or not. When walking my mothers dogs, John Dressel, who supposedly works for Heartlands, (he did not have a name tag on to identify that he actually works for Heartlands) runs over to me and ask where is my mother, who is in rehab and is my mother staying at Heartlands, I told him she stays here at heartlands but I do not know if she will come back. He then ask am I staying there, I told him sometimes and now until I can make determination on her moving out. He then says you are not on the lease. I ask is this for sure, he says I don't know boy, I then ask him what did you say, he says is nigga better without the r, I step back and say I served honorably in my country, I'm an American too. He then says I served too, that does not work anymore. At this point I asked to speak to his supervisor, he then yells, I am the supervisor. I say sir leave me alone, I'm just helping out my mom, he then tells me to "get off the property or I'm going to call the police". I then go to the front desk and ask to speak to his supervisor, he now says the supervisor is not in and that he is going to call the police on me. I then walk off and go to the police station in Ellicott City. I explain to the officer on duty at the front desk the exact same as I'm writing now. I explain that I have to get my mom belongs. I was then told to go get the belongings and if the police come to explain that I'm getting my mothers belongings. I felt threaten by John Dressel and concerned for my life. When I brought this matter up to the front office staff of Eveline Craig, Katie Morris, Kionna Harris, Sherri Sitler, I received no response regarding this matter. Why would anyone want there love one to be exposed to such a toxic environment. That kind of language from John Dressel should not be spoken to anyone. PS. I reported over two month ago of a mixed Asian and Caucasian woman who is heavy set and always wears calf socks constantly watching me asking about why I'm in the building as if she worked there which I was told she did not and was a resident. I was told by Eveline whom works in the front office that it was not personal regarding asking me why I was there by this resident. Yet clearly I was being watched despite me setting up care for my mother living at Heartlands independent housing, despite me telling the front desk staff and office that I was rearranging matters for my mother to find proper care and place to stay, despite the fact that on the contract it has my name as paying for everything. Also the front desk staff receptionist (middle aged Caucasian woman with blond hair) yelled at me on several occasions when I called asking if my mother was ok as I did not hear from her and was not in the building nor area for several weeks yet they attempted to pretend that I was there in the building all the time. They employ a company called Capital City Nurses to assist some of the people who live there in independent living, a women by the name of Binty of African descent with dark hue who is married and was assigned by Capital City nursing to assist my mother repeatedly came late to give my mother life saving medication and on several occasions ask me to buy her a burgundy bag, flirted with me, yelled at me as if I was a child at random intervals after refusing to buy her anything. Also an outside organization assisting with in home care, physical therapy unrelated to me named Bayada reported to me that they found my mother's prescriptions lying on her living room table with the pills scattered out of the container on the table. I reported and documented this to Capital City nursing and they ignored everything. That's the kind of lousy care and selfish behavior you can expect from this organization and associates.

My father was here for just a few months prior to passing away this year. The facility was great…read moreand the staff from the management to the nurses was amazing. They not only took care of my father and allowed him to die peacefully and with dignity, but they were there for our family in this trying time. Thank you Heartland's you will forever be in our hearts.

This review is specifically for the 'Memory Care' services: what happened to my family member at…read morethis facility was textbook dementia nightmare. In just three weeks at Lighthouse he became incontinent, fell multiple times, and on day 21 the staff accused him him of aggression and called 911 to dump him in a hospital. The EMT told me that this facility is chronically 'offloading of their more 'difficult' residents". I observed via a camera in the room my loved one unattended up to 7 hours per night ; staff left him wet and pacing in the dark. Lack of leadership & skill of the direct care staff resulted in substandard care. Of course the sales are slick, and the regular assisted living may be just fine, but Memory Care has absolutely unsafe conditions.

I can't begin to express in words how wonderful this facility is run. My father spent his last…read moredays at Lighthouse and they cared for him along with hospice until the end. The ladies and gentlemen that run this facility from the operations manager, medical director, activities director, and extended staff are outstanding, kind and caring people. They made a difficult process easy for my family. I highly recommend this facility and would give a personal recommendation to anyone searching for a safe, clean and caring place for their loved ones.

The best place to work. I cherished every day spent there and truly appreciated the wonderful…read moreresidents.

Sunrise's staff is so pleasant, caring, and patient. I feel my loved one is safe and well cared for…read morethere.

Charter Senior living is an Amazing Facility! They truly care for their residents and the joy is…read morein the air and it the faces of their residents!

This place is the worst. Don't put your loved one there. Our parents were at Charter for a little…read moreunder a year in assisted living and there were numerous problems with poor management and unprofessional staff. The call buttons rarely worked, and when they did function, nobody came for 45 minutes. The nursing staff didn't make necessary medical appointments, housekeeping was mediocre, basic maintenance requests were ignored, memory care residents were left alone with few activities (our mother was in memory care several hours per day for a few weeks), and our parents were regularly shouted at by the cleaning person in retaliation for a family member complaining to the director about how filthy the room was. We gave the facility a year to try to improve, but in retrospect we should have moved them out within the first month. Only the meal delivery staff and the physical therapy staff (an independent company) were kind and compassionate. Ditto for the receptionist with the little dog. The head of wellbeing/nursing has a negative attitude and shows no compassion toward residents or family members. She appears to hate her job. The executive director is checked out and rarely on the premises. When she learned our parents were moving out and why, she offered zero apology for the many ways her facility was in breach of contract. Save yourself a lot of stress and find a better place.

Absolutely one of the best organizations in the area. Well managed and employees who truly care…read moreabout their clients. Highly recommend!

Loving and friendly staff. My mother loves attending Winter Growth's Day Program. It is…read moreaffordable, and they have van service if you need.

Initially things are not working well with a couple of things with my mom, but I will say the staff…read moretries very hard and the director contacted me personally to try to resolve some of the issues. Meeting next week with staff to go over some concerns of my mother, but I'm confident they'll be rectified

My parents moved here a little over a year ago from another similar retirement community. Our…read moreinitial impression was that the facility is a little older than where they were, but in great condition, a great location, and seemed like it offered comparable services. Without a doubt, I've been blown away by the staff and quality of services they provide! My mom is a very active, social person, and she participates in all the activities - she's always telling me about something exciting they are doing. From musical guests to special food tastings, outings to local attractions, and more. I especially want to comment on the smart, compassionate management of Seaton when folks get sick. They work hard to ensure residents stay healthy and are taken care of both physically and mentally if they need to pause in-person activities. I greatly appreciate the staff at Seaton. Su, Janae, Chef Musa, the entire staff - and the community who live there - are wonderful. Anyone looking to move to a retirement community like this would be lucky.