Sunrise's staff is so pleasant, caring, and patient. I feel my loved one is safe and well cared for…read morethere.

This facility, the staff and atmosphere are excellent. I have an elderly Mother who lives at…read moreSunrise Columbia. Like many of our elderly, there are challenges to be managed, many requiring a great deal of patience. The crew at Sunrise treat the residents with courtesy and kindness. This means a lot of me. Should anyone reading this review be faced with an elderly parent or family member requiring special attention, I hope you will give Sunrise Columbia a call. I can rest at ease knowing Mom is safe, nourished, receiving her medications on time and in good care. Having an elderly parent requiring specialized care is tough. Sunrise Columbia makes the journey through the experience manageable.

I am not a resident, nor do I have anyone that has any residents at this location. I went for the…read morepurpose of a training, and let me tell you I was blown away at this location. From the outside, it looks very new, there are several outdoor spaces for the residents that look comfortable. The interior is quite welcoming, and there are several group rooms, there is an exercise area, hair spa, and daily activities. The rooms were clean, and all of the staff that I interacted with were great. During training, they took care of us, with breakfast and even left us with spa items to take home. I made sure to get information for relatives late.

From the owner: Brightview Columbia is our newest luxurious retirement community in Maryland, and our first in…read moreHoward County. Our Columbia senior living community features 170 senior Independent Living, Assisted Living, and Memory Care monthly-rental apartments with no large entrance fee. Embracing the past as a foundation for the future, Brightview Columbia is designed after the unique, historic Georgian style of Athol Manor. With Brightview constantly "evolving our standards of community amenities," unique opportunities to showcase vibrant living are created, as explained by Vice President of Development, Maria Miller. Examples of such amenities that will be implemented at Brightview Columbia are layered movie theater seating, ample courtyard space influenced by our Mind and Music program for Columbia assisted living and dementia care residents, and gymnasiums for our SPICE in Motion initiatives which encourage residents to engage in routine physical activity.

This review is specifically for the 'Memory Care' services: what happened to my family member at…read morethis facility was textbook dementia nightmare. In just three weeks at Lighthouse he became incontinent, fell multiple times, and on day 21 the staff accused him him of aggression and called 911 to dump him in a hospital. The EMT told me that this facility is chronically 'offloading of their more 'difficult' residents". I observed via a camera in the room my loved one unattended up to 7 hours per night ; staff left him wet and pacing in the dark. Lack of leadership & skill of the direct care staff resulted in substandard care. Of course the sales are slick, and the regular assisted living may be just fine, but Memory Care has absolutely unsafe conditions.

I can't begin to express in words how wonderful this facility is run. My father spent his last…read moredays at Lighthouse and they cared for him along with hospice until the end. The ladies and gentlemen that run this facility from the operations manager, medical director, activities director, and extended staff are outstanding, kind and caring people. They made a difficult process easy for my family. I highly recommend this facility and would give a personal recommendation to anyone searching for a safe, clean and caring place for their loved ones.

One of the coldest management teams I have ever encountered as a volunteer piano player and…read moreentertainer for the residents and families. Hopefully they treat customers better than I have been treated.

I have experienced Brighton Gardens as a family member (14 years ago), and as a volunteer (now and…read morefor the last 4 years). Sure, I volunteer there to do nice things for other people, but honestly, my primary reason is the way I feel when I walk in the door. In so many ways, it's like coming home and being on a cruise ship, all at the same time. The facility is spotless, well lit and beautifully furnished and appointed. My history with Brighton Gardens gives me a rather unique view. I get to see how quality staff members choose to stay there for long periods of time. Four examples come to mind, each of them caring, patient, thoughtful and hard working people, as are most of the staff that I come into contact with. During normal business hours, June will usually be the first person you see. Not only did she remember my dad from 14 years ago, but I could easily see that her fondness for him was warm and genuine. June is often the face and voice of Brighton Gardens. It takes a special kind of person to do this job properly. June makes it look easy. I bet it's not. Elizabeth is the Executive Director. I didn't know her back when, but what I see now is a calm, warm individual. The way the facility is run tells me everything else I need to know. Tracy was my father's care manager. When things or people displeased my dad, he was never shy about telling me, but Tracy could do no wrong. Folks, that's like a magic trick. Tracy is still there, still friendly and patient, doing the job that requires maybe the most direct contact with the residents. We were lucky to have her at my dad's side, and Brighton Gardens is lucky to have her there still. Sheila was and still is the Activities Director and Volunteer Coordinator. My dad wasn't interested in activities as such. His passions, among others, were teaching and writing. What did Sheila do? She gave him the resources and a time slot on the activities schedule to lead his own activity, a poetry class. That creativity (I would never have thought of that) and the above and beyond attitude are clear indications of the content of Sheila's character. In the present day, I see the activities portion of the organization from a different perspective. This is where the cruise ship analogy is most pertinent. There is always something going on. The large number and wide variety of activities ensures that there is something for everyone. When I want to volunteer some extra hours, finding an empty time slot can be a challenge, and that is as it should be. Brighton Gardens is what it is because of a strong team effort. The details and fine points are attended to with love and compassion. The residents who live here are lucky indeed. When my time comes, I hope I'm as lucky as they are.

Took care of my husband with vascular dementia for the last 6 months of his life…read more Caregiver/manager, Shelley, is awesome.

This is a relatively new house and hence it has several advantages over old run down assisted…read moreliving houses in run down neighborhoods. It is full fire sprinkled for total safety of your loved ones. Has a large living room with a piano. That in itself takes it a notch above most run of the mill houses. All 4 bedrooms are on main level. No stairs to deal with unlike most Columbia homes where bedrooms are upstairs. Two beautiful patios shaded by mature trees add to the ambiance of this house. Part of management team is an experienced Board Certified Internal Medicine Physician with 30 years experience in Internal Medicine and Geriatrics. You can get all this for rock bottom prices of only $3,000 for a private (no sharing) room. Write to them at aprilbloomal@gmail.com

While the care was sometimes OK to decent from Star of My Heart for my Aunt over the past few years…read more(she just passed away at age 99), it was often very bad and the owner of the agency was difficult to deal with (very pushy, always trying to just show things reflecting well on herself and not things reflecting poorly on her, and did not like to listen to input from the family or friends or even my Aunt). There was tremendous turnover of the caregivers, as Star of My Heart pays its caregivers very very little (I was told by several of the caregivers that their pay was $100 per day for living in the home and working 12 hours per day with no benefits or tax withholding, a small fraction of what we paid to Star of My Heart). The final straw was the 5 pieces of missing jewelry, including two rings with gemstones and of great sentimental and financial value. I would suggest that you also look at the Maryland court records for the owner of this business (I wish I had before). Cases including: taxes, foreclosure, eviction, drunk driving, and monetary damages. https://casesearch.courts.state.md.us/casesearch/inquiry-search.jsp

We've used Star of My Heart for more than a year now. Providing reliable quality care for my Mom…read more Highly recommended.

Clarksville Assisted Living is expertly managed and efficiently run. The management and staff are…read moreconsistently professional and courteous. They care for the residents as if they were family. The facility is exceptionally clean, well organized and has modern amenities. The food that is prepared always smells delicious. I have such comfort in knowing my Mother's care is in their very capable and caring hands. I am so grateful to the staff and this is the best decision I could have made!

Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked…read moreempathy and compassion for our father who was in critical need of assisted living support. In August, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Lorien's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him". Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 check was waiting at the concierge's desk. The entire experience was devastating and left us and our loved ones without planned support. While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else.

Do not place your loved one here!!! Bad experience with a family member being told they were the…read moreright fit and they needed 24/7 care instead of Assisted Living.