I have periodontal maintenance in her Worcester office. Dr…read more Munn has improved significantly the health of my gums and I am confident of following her guidelines to keep my natural teeth for the lifetime! Dr. Munn also performed my wisdom teeth extractions. It was surprisingly relaxed during extractions and my guns healed very well afterwords. She is excellent. Her stuff are also nice and helpful. Highly recommend.

I was recently referred to Dr Munn from my primary dentist due to an issue with my gum, and I could…read morenot have been more impressed. Dr Munn and her entire staff were extremely friendly and professional. I had some tissue removed and didn't feel a thing. I even received follow up calls to check on me in the days after my procedure. I highly recommend Dr Munn!

My wife and I had not been to the dentist in over 20 years. The reasons for such a long hiatus…read morewere, paying for our children's dental care, private schooling and then college. With those expenses behind us we decided it was our turn for some much delayed dental attention. We were fortunate in deed to have found Dr. Ian. He and his caring staff welcomed us and immediately made us feel totally at ease. He examined each of us and laid out a comprehensive treatment approach which included the cost associated with each recommended procedure as well as "adjusting" the costs to fit our budget and finances. We both highly recommend and wholeheartedly endorse Dr Ian McLaughlin and his staff!!!

I've been Dr. Ian's patient for several years, now. Most recently, he extracted a tooth for me in…read morea timely manner before my surgery, so that it wouldn't pose an infection threat to my upcoming total knee replacement. I have always had a great experience at his dental office: Dr. Ian's expertise, his gentle manner, and his wonderful, friendly staff. I can relax in his chair because I feel total confidence with him working on me. I can't imagine going to any other dentist. I very highly recommend him!

TLDR: Average level of care. High turn over of docs and hygienists, very narrow list of accepted…read moredental plans. Gone is the personal touch/feel of Watkins. Now it feels like an impersonal assembly line plus the added sales pitches. Details: Over the decade I have been going to Watkin Dental Associates (WDA), the care has been acceptable, no issues. The last two years, every time I go in, new faces everywhere. Before I would be assigned to a hygienist and doctor and see that hygienist and doctor. No more. Whoever is available that day is who you see. The turnover with hygienists and doctors is concerning. My teeth have been super stable for years (per every doctors that has seen me at WDA) and suddenly Invisalign, expensive floss, electric toothbrushes, and fluoride treatments are all being pushed to "save" my teeth. What? Yet in the same breath I'm told my oral hygiene routine is working well, very minimal build up, fillings are fine, etc. I feel like they look for any potential "issue" to try and upsell you on a procedure you don't need. I noticed that most doctors will have their own opinions on each visit, so unless your teeth are literally falling out, I'm not sure what to believe when they give an assessment. I feel like every time I go in, it's a roll of the dice what the results will be. The other downside is they take only five specific insurance plans now (as of 2026) and eliminated eight plans in 2025. They do offer their own in-house plans and quickly offer that but it's worth it if you only need cleanings. Here's the "Adult Plan", they have others. The info is also on their website. Adult Plan - $258 Annual Fee Included benefits: 2 hygiene visits with doctor examination and radiographs The annual fee pays for itself since bitewings and a routine cleaning is approximately $350 (as of 2026). The catch is you only get a 20% discount on select services with exclusions. It's like a cheap dental plan but through WDA. It runs from the month to sign up to the same month next year; it's not calendar year. There used to be a personal touch/vibe at WDA but now I feel like it's an assembly line at a chain practice plus upsell pitches. Luckily my needs are low and the work I've had done over the years has been great. Will I stay? Yes, for now, but I have a sense that will change in the future. As always, YMMV.

When I called the office, a representative informed me that I would need to pay out of pocket…read morebecause they only accept MassHealth for patients under 20. Under Massachusetts law, refusing to accept an insurance carrier solely based on a patient's age may constitute unlawful age discrimination. I urge anyone who has experienced this policy to file a complaint with the Massachusetts Commission Against Discrimination (MCAD) or the Office of Medicaid.

The ladies in the office very friendly and accommodating about appointment times. Dr Paul was very…read moregentle and kind talking me through the whole process. First time I've ever had novacaine and not felt it. Made me very comfortable.

Not sure who does the hiring here but everytime I call and a "jeanie" answers she is absolutely so…read morerude. She doesn't represent your office well. This isn't the first time she has been rude. I understand we are all busy and have a job to do but you get a lot further with honey then you do vinegar. Just glad all she does is answer the phones and not work on people! The rest of the team is fantastic. But maybe it's time for her to retire or do something that doesn't have to do with people because clearly she doesn't have any people skills.

I've been coming here for a while now and have always had a good experience. My favorite hygienist…read moreis Stephanie though because she is always gentle with my teeth, does her job in a timely manner and is always on time. There is nothing better then getting in and out of any kind of health services office! Stephanie definitely makes that possible!

Been going here since 2003. The office staff is horrible…read more Some advice make sure you watch your treatment plans and ALWAYS get your dental explanation of benefits before you pay anything. If you can get the amount you will pay after your dental insurance pays and do this before the procedure. It will make your life easier. Make sure the Office has the correct amount of deductible for your dental insurance. Basically you have to be your own book keeper and stay on top of EVERYTHING. As kind as I can say this. The girls are nice in the office but the billing and treatment plans with the insurance is AWFUl. To me they don't do their job or they are bad at their job. We are looking for a new dentist and its to bad. We absolutely Like all the Dr's and Hygienist. Reason for leaving,I do not want to be doing their office work. I'm glad I don't work full-time because if I did, none of this would have been taken care of because of not having the time. If you go here make sure you know what you are paying for. You will get different prices all the time.

Acqua family dental is great, the new ownership has really transformed the place. The staff is so…read morefriendly and knowledgeable especaily the dental hygenist Jennifer. She really seems to care about your conversation and takes interest in it. She has a very gentle hand and you really don't feel as though you are getting your teeth cleaned. The office is always super clean and they practice extremely good hygiene standards.

My son was told he had an infection in his implant and was given antibiotics. When the antibiotics…read moredidn't work they gave him more and told him via their implant specialist that there was bone loss and his implant was going to fall out. They offered to re due the implant for him. Took him to the periodontist that did the implant and all it was, was a piece of tooth that had been a remnant from an extraction working its way out and not an infection at all. His implant was perfectly fine the Dr. simply plucked the piece of tooth out and all is well. They were either idiots or they wanted us to pay thousands more for another implant. Never go there again.

Dr. Mossmann must be the best dentist in the world; no exaggeration! I've been going to Mossmann…read moreFamily Dental for a few years, but today I saw him for an issue that I wasn't even sure was dental, and Dr. Mossmann diagnosed me (after several other medical specialists including an ENT and my PCP were unable to do). He is incredibly thoughtful (meaning, he really *thinks* about his patients' issues) and thorough, and does genuinely seem to care about his patients. Plus he and his wife Leah (the hygienist) take care of many animals, including the strays in their neighborhood. Wish I could leave higher than 5-stars; they are the best.

So happy I found these guys!…read more Every time I go here, I leave happy. The hygienist seems to really love her work -- she's always prepared, very professional, and always tells me about some new technique or technology she's interested in.. The dentist (her husband) is also a professional: he always comes in to look over the x-rays and compare the history, and genuinely seems concerned. He's filled a cavity for me, and did a very professional job. It's great to have a nice dental office right in town.

I had a dentist for many years that retired and I hadn't been to the dentist in a while. I started…read moreto being my grandson here and this is a great practice. They are expert and thorough. Great staff. Thank you for the excellent care.

Professional and relaxed environment. They are patient and caring. Best dental work ever.read more

This is a great dentist. I had been shopping for dentists for years until I went to Dr McDowell…read more It's a comforting environment with excellent supportive staff. Chris does a wonderful job of cleaning my teeth and keeping up to date with any issues. If you are looking for an excellent dentist this is the place to go.

Although I am still in the midst of treatment, I have to say that Dr. McDowell has gone above and…read morebeyond in his treatment of my TMD, making himself available when necessary and doing his best to provide treatment, comfort, and relief. Dr. McDowell's staff has been excellent to work with as well; I find them very accommodating and in this COVID era, they seem to do everything possible to ensure that they provide treatment in a clean and sterile environment.