Today I asked about the $10 voucher system, since I have used this service many times and never once been asked if I had a voucher - so much for cultivating loyalty. The flippant reply I received was unnecessarily defensive. Before today I have had many great 'alteration' experiences at Looksmart, the actual talent is great, but I left feeling totally under-valued, hence why I posting this review with a lower star rating, not out of sour grapes but more as advice to other customers, make sure you ask (and probably need proof!) read more