Used to come for haircuts, thought I might try and a color to shake things up a bit. Worst hair…read moreexperience of my life.
Wanted to go from a natural blonde to bright lavender, avoiding lightener if possible. They explained that wouldn't be possible and lightener was needed. They also didn't have time to do both, so they said they would bleach and tone the hell out of it until I could come back. Their scheduler didn't account for a double-processing appointment.
So I expected to leave that day with a silvery, purple-undertone blonde that would take easy to the coloring next time.
Student almost melted my hair off. There were not nearly enough instructors to adequately and safely manage that many clients. I sobbed for 45 mins while they were washing the bleach off my head, which they had to pull before one side was even ON because they were so slow that it had processed for SO LONG on the first side.
She took me over for a haircut, and an instructor asked the student to walk away, stepped in and apologized for the way it turned out. She said the student had personal issues that day and should not have been on the floor. She said the school wanted to pay for me to come back and have everything fixed.
Day saved, right? For the time being.
I came into my next appointment and they quoted me $80 to do the work, I mentioned that the other instructor told me that the school wanted to fix it on-the-house, and this new person said it didn't count because the initial appointment was just for the bleaching and toning. I countered with, "but it wouldn't have to be FIXED if I didn't have one side of my hair still a half-processed orange and the other side silver. What we talked about would have been a stopping point where I could have decided to not come back in."
Clearly not a convincing enough argument.
What was I supposed to do, just walk with the god awful color I came in with? Rarely do I have time to spend in a salon, so two days a week apart was really pushing it already. Plus, if I went anywhere else I would have needed to pay anyways.
I had a much more competent student this time around, so I stayed for the appointment. The color was just not what I wanted. Far too dark, uneven from one side to the next. They never finished the lightening because that would have been another double-processing and they failed to account for that yet again. The instructor came over and was condescending, saying "it's still pretty," telling me that I can come in next time with a better idea of what it may look like.
I did not expect perfection, but I expected professionalism. Very displeased that one instructor noticed the poor work done, offered to complete the job on the dime of the school, and another gave me every excuse to not oblige.
I paid $95 to have a student leave me looking like I diy'd a split-dye treatment, and then another $80 to get a color far darker than what I had come in for, and done so unevenly.
Please pardon the "." I included a crying pic so the "sobbed for 45 mins" doesn't feel hyperbolic. Don't worry, I cried quietly.
