Two years ago, I was surprised to be told I needed to pay out of pocket for an exam instead of…read morehaving it billed to my insurance. I asked that my insurance be processed, and it appears that this disagreement was recorded as a "negative interaction." Recently, I was contacted and told I may not be able to keep my upcoming appointment. I'm also concerned about how this was handled. The manager, Jenn from Willowbrook, contacted me repeatedly in a way that felt excessive. I explained that I was working and unable to take calls, but the tone remained rude and condescending. When I asked what specific concern was being referenced, I was not given a clear explanation of what was allegedly said or done.

I usually don't leave negative reviews, but I've had consistently bad experiences at this…read moreplace--specifically with the clinic staff at the reception. The team in the glasses section has always been kind and helpful, but the clinic receptionists are rude and unprofessional every time I visit. They act dismissively, as if they're doing you a favor by helping you, and their attitude completely changes the energy of your visit--even if you walk in with a positive attitude and respectful tone. It honestly feels like dealing with mean high school girls. As someone who works in customer service, I can't understand how people with such poor attitudes get hired to deal with clients. It's incredibly frustrating and disappointing. I truly hope I can find another place to go, because this has become the best place to be treated the worst.

I've purchased three pairs of glasses with this business over the last 6 years and I have not…read moreswitched. The owner was very kind and helpful even though I was so indecisive with which frames to pick. There were just so many nice frame options and the price is a lot better than what you'd find inside the mall businesses. However, what made me leave this review was my recent trip to the store. I needed to get new nose pads for my glasses and the owner helped me right away and completed the task within minutes. He also didn't charge me for it, which I really appreciate. I was also shocked to discover that he even helped me tighten the screws in my glasses (which I didn't think to ask about)! My glasses were returned to me and they felt more sturdy. The customer service and price here is the best.

very friendly staff and helpful. also great prices and selection on frames. i will be buy I and my…read morefamily will buy are glasses from them saved me $100,00 for the same glasses i was looking else where.

I want to extend my sincere gratitude for Michael. Traveling from the US, I had forgotten my daily…read morecontact lens. Fear not, for a quick call to Michael was met with a solution: some trial lens with my exact prescription. Not only did he make the experience smooth and simple, but it accompanied a wonderful 10 minute conversation about the (great) impact Taylor Swift had on the local economy, along with other pleasantries. I came in for some contacts, but I felt like I had left with a friend. Grateful for Michael and his devotion to his patients, even those as forgetful as me!

I cannot recommend Michael and MJM Opticians more highly. I have been dealing with MJM for over 10…read moreyears and Michael has shown me what true professionalism is. Michael deals primarily with complex situations and helped me with gas permeable contact lenses that corrected my vision to 20/20 which previous lenses could not do. He is a specialist and will take all of the time that is needed to ensure the best service and product possible. If you want to deal with a professional who has the experience to deal with complex cases and will go the extra mile to ensure that you have the best lenses for you possible, you cannot go wrong with MJM Opticians.

I'm definitely going to go annually from now on. What fun picking out glasses with Joe and staff…read more And good bye migraines.

Wow! GREAT experience all together! I needed to get a hockey stick (!) fixed on my glasses! They…read morelaughed when I asked :) I so appreciate a sense of humour. Turned out to be more than a mere hinge-fix. The glasses are getting old. They didn't persuade me to buy new! (But they could have.) The prescription and lens is still good... so both 'sticks were repaired in a timely way, at more than fair cost. Super friendly and caring--exactly what I love about the Drive and my 'hood. I will definitely be back when I need another pair! Thank you!!

Well, I haven't updated my glasses for at least 5 years. The reason I ordered my new glasses from…read morethis tiny shop is mainly because of the owner operator, Adrian. He is courteous, friendly and knowledgeable (10+ years experience starting as a optical salesperson...) His commodities are originated from Japan and Korea. So the design is trendy and yet the prices are reasonable. I always have a lot of respect to small business owners especially if they were getting train from the ground. I'm pretty sure I would come again and buy another pair of glasses.

Dec 23, 2024, I misplaced my glasses, and no luck finding them. I called Tru-Valu, having never…read morebeen a client of theirs and asked how fast could a pair be done? (My old pair got broken a couple weeks ago, so all I had were the sunglasses) They said if I could get thru and checked by 3pm, they'd have them the next day. So I ran in and got my sight test, picked a pair of frames, and they called the lab. Well, the lab wasn't able to make delivery next day, but the team at Tru-Valu went themselves to pick them up for me. Had them in house three hours later! They made a client for life! Troy- Vancouver BC

Good product selection and in-store optometrist make for a convenient, one-stop shop for visual…read moreneeds. The customer service puts them way out in front -- simply an excellent experience.

I've been wearing glasses since I was 13, and Niche Eyewear Boutique is hands-down the best…read moreexperience I've ever had. Valerie and the team offer something truly rare: genuine expertise and bespoke service in a world full of fashion-label eyewear. They carry beautiful, understated luxury brands that most people have never heard of - frames made by real eyewear specialists. Just like serious watch enthusiasts avoid fashion-brand watches because we know they are not real watchmakers, it's refreshing to finally find a store that doesn't push trendy fashion labels. Instead, they focus on independent makers who truly understand craftsmanship, materials, and fit. The service is exceptional. Rather than suggesting what's expected for the office, beach, or evenings out, they helped me discover frames that actually suit my face and personality. I ended up choosing a beautifully made frame with no visible logo from a brand I'd never heard of. It fits perfectly, feels lightweight yet durable and well-crafted, and looks incredibly refined. Only later did I learn how well-regarded the brand actually is. The lenses are Nikon, and for the first time ever, I received the official Nikon lens card complete with all the details and ID number. This allows for easy service or replacement anywhere in the world - a professional touch that shows real quality. Niche Eyewear Boutique is a true hidden gem. If you shop at Harry Rosen and appreciate real craftsmanship and quiet luxury, this is your eyewear store. Highly, highly recommended.

Horrible customer care - very unpleasant owner. I purchased a few pairs of glasses in the last few…read moreyears and recently 2 frames and progressive lenses but 30 minutes or so later after I purchases I called to cancel one pair of glasses since I remembered I was going to have cataract surgeries in the coming year. The owner Valerie Afriar refused to cancel the order said that once the order is made it is too late. I was shocked, and argued that this was unfair and very poor customer service. After much arguing she agreed to refund the frame but not the lenses ... so gave me a credit for around $700. The other frame and lenses I purchased was ready in a few weeks but were poorly made - the distance was good but the reading part was poor, blurry, experiencing eyestrain. I have been wearing progressive glasses for 14 years so I know. good from bad. So I returned the glasses to be fixed and got it back in 2 weeks but sadly I had again the same blurriness issues so brought them back and waited 2 months - it turns out nothing had change, same blurriness, same very narrow window to read but again blurry vision while reading. Sadly I dont think I am going to get anywhere with Niche. I used my credit to buy frame - there was $67 left over on the credit but Valerie refuse to refund. Poor business all around with only one good thing and that is Juno the sale young woman who works at the West-Vancouver store.

Glad I came here to look for glasses because I found a nice pair! They also have a different…read moreselection of brands from what can be found in the mall. There were some really thin titanium ones that were ultra-light and fashionable but I was scared I would snap them. This place is located across the street from Oakridge Mall near the CIBC. I looked for glasses in other places like the mall but had no such luck. Prices were reasonable for retail - it was competitive with the mall prices (moderate to pricey). I find it hard to know what glasses to get online even if it's cheaper, especially with consideration of my prescription. Service was also good. Jackson (the owner, I believe) was very helpful and provided good recommendations. I would come here again the next time I need glasses.

Great shop, I worked in the mall and was friendly greeted everytime I walked in. Bought eyeglass…read morecleaner, they give out free refills!