I had some trouble with my tickets and the manager victor martinez was very respectful and helpful in supporting me with my problem.

It was our first visit to this cinema. I purchased our designated seats on-line after reading a dozen reviews from prior customers. From those reviews, it was clear that the food was not viewed favorably. We therefore stopped for pizza before going to the theater. On this Friday night, I was very happy to find free parking, just steps from the entrance door. From our first steps into the lobby, the ambiance is upscale. At the "box office" I received an apology that food offerings were very limited that night. I thought, well we made the right decision to grab a bite before arriving! The theater, the wide comfortable reclining seats, their cup holders and swivel table tops proved Wonderful. So Very Comfortable, clean and second to no other theater anywhere nearby. The audio quality in theater #6 was adequate. Westchester County has lost many, many movie theaters over the past 10 years. Though far from perfect, this cinema will now be our 1st Choice. read more

I wanted to like this spot, but it just felt like a poor experience. My partner and I grabbed some food at the mini bar/restaurant while we waited for our movie to start. The people working at the bar were disorganized, seemingly having trouble managing the drink and food orders by various patrons. The high-top chairs were very uncomfortable, and our table was sticky. Lastly, they were out of many food and drink options on the menu during this weekend night. The food we eventually did get was meh. I supposed next time if I find myself here, I would not plan to eat a meal here, which I think kind of defeats the purpose of this venue. read more

Look Dine-In Cinemas - Sweet potato fries (eh, under cooked) and chicken wings (average) - Cinema Near Me - Dobbs Ferry, New York

Recommended to see a movie to eat and have a drink probably not unless it's popcorn. They automatically include a gratuity so they take their time. My fries were cold. Didn't come with the mail. I wanted our drinks were really small for the price we paid and I ordered a double cocktail, which was not cheap and I couldn't even taste the alcohol Theaters kept clean. It's a beautiful venue pretty empty and I'm wondering if the food has something to do with it will I come back for movie and try again absolutely but I might rethink my food choices. Sorry. read more

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Lately the popcorn has been hit or miss. The latest visit we got last licks of the popcorn. Between 1/4-1/2 of it was so tiny it filled the bowl but you couldn't eat it. I would have rather waited for them to make more instead of receive bottom of the barrel. My new go-to entree has become the cheese quesadilla. I really like it. Thank god they give you four pieces because if it were three or less I wouldn't go for it. The value wouldn't be there. Especially since they keep undercooking the sweet potato fries for a numberrr of visits now. I pretty much stick to their popcorn and cheese quesadilla. I find little value/health/interest in many of the other options. Looking forward to possibly one day being able to order from Mirabella to my movie seat? That's one rumor I've heard. Hope it's true. read more

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Who doesn't love the movies? This is your standard dine in cinema experience. Bathrooms are kept clean and stocked. Service in theater is very hit or miss. Last time I was here, the servers were stonily silent. When I asked (and asked) for a water for my son, I waited 40 minutes and ended up having to get up and go to the bar for it. He's 5 so he didn't love that. Other times the servers have been friendly and quick. Also, while the servers in theater are hit or miss, all the other theater staff has been great. read more

The movie theatre itself was the bomb with a connecting restaurant. The staff working was very delightful and high energy. Ordering food while you're seated was also cool. The food was delicious. The hamburgers to the chicken quesadilla to the loaded fries to the peach ice tea drink was amazing. I will definitely come on back. Very nice and comfortable place to watch a movie read more

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What the heck, your fries were bad witch tasted liked oreo. Your popcorn was good I did not ate the tenders. Next time we are getting pizza OK!!!?. read more

Amazing customer service. The seats recline and are sanitized after every movie showing. Simple tech ordering menu and wait staff is excellent. Plenty of parking and the bathrooms are very clean. I did have a glitch with my order. I received my food but no drink. After the movie was over I alerted Janet, the manager. She apologized and not only credited my card but gave me a free ticket to the next movie of my choice. Definitely 5 star customer service. Thank you again Janet. Highly recommend to friends and family. read more

Service was horrible. I got there at 7pm and sat down to place my order using thr qr code. The movie started at 745pm and we didn't get our food until 8:45pm. We never got napkins and I requested service to come back which they never did. I ended up having to go get the napkins myself. The theater itself is nice but the whole point if it is to enjoy the food and service while watching a movie and my experience wasn't great read more

My experience was amazing! Theatre was super clean. Staff were very pleasant and helpful. Food was delicious and ordering from my phone was super simple, not complicated at all. And theatre size was great and comfy seats. read more

Look Dine-In Cinemas - supreme nachos - Cinema Near Me - Dobbs Ferry, New York

I absolutely love coming to this theatre because at the end of the day, it IS an experience. It's all how you look at it. I have loved LOOK Dine In Cinemas since my very first experience and perhaps since then a few things have changed or things aren't always right but WHO CARES, I'm at the movie theatre. There WILL be popcorn on the floor, the floors WILL be sticky. And yes, restrooms aren't spotless but could it be it's an us problem and not a staff problem? Like could we throw away our paper in the trash and not on the floor? Could we not be gross when we use the restroom and leave it in a decent form for the next person to use? I think the staff would actually be able to keep up if people didn't walk in there like a hurricane and just throw whatever wherever they want. So give the staff credit, they're trying. I never had any recliner issues or order not coming in issue until last time. And just by speaking to someone we were able to get it resolved instead of being so rude and unsupportive about it. This is a movie theatre, if you order food, you WILL dine in the dark. That's just the way it is in any theatre btw. To quickly check my food I did turn the flashlight on my phone in the lowest setting for a quick moment to make sure I got what I ordered. This last time, the half nachos portion from the 2 for $34.99 was so good! It even had tajin on it. Bottom line, is the food Michelin star worthy? Absolutely not, we all know that. Is it convenient to be able to just come to the movies, sit and enjoy your movie and be surprised at whenever the food does come to you? Absolutely. You don't have to get up, you don't have to order, you don't have to wait, you don't have to miss the movie. You sit back, enjoy, relax and get to eat pretty decent theatre food. I will say, if you order from one seat then move around seats, you're not going to get your food. Perhaps that's what's happened to some. Your seat is your food order. Pro tip: $7 Tuesdays and happy hour at the bar. You can then take your drink to your seat. Best of both worlds. Was it the best margarita I had? No, but I didn't care because I'm at the movies and I paid way less anyways. Everyone reading this: give this theatre a chance. They're trying. They're doing what they can, and remember, it's a movie theatre so enjoy! read more

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This place was so nice before. Honestly, they can do better. Staff are young and kinda lazy. Went here recently with my to watch Deadpool & Wolverine and enjoy a dining experience as well. Ordered food with the waiter/staff member and waited a a long time before the food came only to get our orders incomplete. Ordered soft pretzels and nachos. Pretzel never arrived. My friend went outside to complain, and the staff said they would bring. The movie was finished, and pretzels never arrived. I'll give them points tho, the manager did make it right and gave us 4 fre tickets for another showing. I also have to say that the pricing here is somewhat reasonable, but the staffing and service could be better I dont like that they don't take their time to clean properly between movies. Floors are dirty, and so are the bathrooms. Tissues everywhere on the floors. Parking can be difficult if you don't plan to be there early read more

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I love going to the movies--especially theaters that offer food and beverages. That being said, LOOK is a fantastic theater with great ambience, but lately, there have been recurring issues that are hard to overlook. Two weeks ago, the only available drink from the fountain was Dr. Pepper. Then, on my most recent visit, we ordered several items, including buffalo wings, only to be told afterward that they had no ranch or blue cheese dressing. When I asked for the wings to be voided, the waitress said she would be right back--then suddenly, ranch dressing appeared. It left me confused as to why it wasn't available moments earlier. Another concern is the tipping system. The staff includes their gratuity at the beginning of the order, rather than after the service is provided. For me, tipping has always been tied to the quality of service received. It's hard to justify pre-paying a tip, especially when the waiter who took my order disappeared and never returned to check in again. For the premium prices LOOK charges, the level of service needs to reflect that standard. I genuinely want to keep enjoying this theater, but the inconsistencies are becoming difficult to ignore. read more

| A Mixed Experience I had high hopes for Look Cinema, and at first, everything was great--clean facilities, comfy seats, and a smooth check-in process. However, about five minutes into the movie, a rat ran by, which was definitely unsettling. That said, the manager handled the situation very well, checking in on us and offering multiple options to make things right. I appreciate their professionalism, but unfortunately, the experience was still disrupted. Hopefully, they address the issue, because otherwise, it's a nice theater. read more

Look Dine-In Cinemas - Menu - Cinema Near Me - Dobbs Ferry, New York

First time ever at this theater that started under a different name, then closed during Covid. I believe that the construction of the facility was done wrong and that was a bed bug infestation- not 100% sure of the validity of this..... Fast forward to 2024 and the Look Dine-in group operates the facility. We were there to see the Bob Dylan move which BTW was excellent. Pluses: * The screen quality and sound were very good. * The facility looked really clean. * The customer service was warm from all that we encountered. * Seats are ultra-wide and comfortable and clearly labeled. Opportunities: * While it is great that the seats are comfortable and that they recline. If I reclined, my feet were just about touching the row in front of me- I was in row G and am 6'2" Every time a server needed to bring someone in the row an item I had to un-recline my seat. Whenever a guest needed to use the restroom I needed to un-recline my seat. * $11 plus $2 tip for popcorn? * The back door of the theater was not closed and there was noise coming from outside which was annoying. Overall I would rate the experience as a strong plus. I seriously wonder if the business model will work moving forward as I now go to the movies a few times a year, when I used to go to movies 20-25 times a year. I don't think there are such compelling reasons to pay the cost to see something that a few weeks/months later I can see from the comfort of my living room and on my 77" TV for limited cost. read more

Everytime and I mean everytime my family goes here, our food/drink order is never right. I am done! Yesterday, I ordered a large popcorn combo that came with two drinks and I added in two cookies for an additional $6. I also ordered a separate small popcorn and two waters for the kids. Almost 1/2 hour goes by and nothing. We stop a waiter who takes a screenshot of my order and then comes back with the small popcorn and two waters which were room temperature - ick! Awhile later the two sodas come and after some more time the other popcorn comes and it was the same size that the kids got - not large. I then had to stop another waiter to ask about the cookies and he asked if they were the kids meal cookies and I specifically said, no, they were an add on to our popcorn combo. He comes back with two snack packs of Oreos (so 2 Oreos in each pack). That's not what we were supposed to get and not worth $6. If I ever come back, I will be bringing my own snacks. The movie was great, but I couldn't even enjoy b/c I had to keep trying to get what we ordered. Last time we were here they never brought my drink and then kept trying to deliver food to our seats that we didn't order. These people are the worst. They're not even trying to read more

The wait staff/dining and beverage service here is sub par. I've been here twice with family and our food and drink orders have been totally wrong. I've also been overcharged on my credit card for items I did NOT purchase for which I had to then had to call and dispute with my credit card. read more

Theater is is a mess. Food comes out quickly but we waited 64 minutes before going to find someone to ask where our drinks were and 87 total minutes to ask for a manager. The movie was over before our drinks came. The food is very salty. The fries...phenomenal. I'll give credit where it's due. Overall, very dirty, expensive, awful service. Skip this place. read more

RATS RUNNING RAMPANT. This place is absolutely filthy. Rats literally running throughout the theater. Not a care in the world from the employees. They don't even clean the theater between shows since there was food and garbage all over the floor before the movie even started. Both our chairs were completely broken. Charged a mandatory 'living wage fee' meanwhile the employees (men and women) spend all their time screaming and cackling on the couches in the women's room. The same women's room that has garbage everywhere, no toilet paper, and no soap. This place was great back when it was iPic and they actually had some standards but unfortunately has been on a decline ever since it was taken over by Look. Hopefully the health department intervenes and gets this place shut down. BEWARE: DO NOT EAT HERE. You will likely be eating mouse poop. read more

Don't order food or mixed drinks. The food was late, expensive, and barely cooked. The drinks cost $16 each and had no alcohol in them; I suspect the staff drinks or takes the alcohol for themselves and sells the mix to the customers. Ghetto staff. Comfortable theater. read more

on february 28,2026, we were at the movie theater in dobbs ferry where we had a horrible experience. 1- bartenders were grumpy, unwelcoming, bad attitude and rude. we ordered food which was never delivered to our seats. however , the manger , a female (desiree) was super nice and understood the situation. this is the third time i am experiencing this nonsense. look-dine cinema is on my black list. read more

DO NOT go see #Sinners at LOOK Dine-In Cinema Dobbs Ferry! Last night, my sister and I went to see the blockbuster Sinners starring Michael B. Jordan, Wunmi Mosaku, Miles Caton, and Hailee Steinfeld -- directed by the incredible Ryan Coogler. While the film itself was AMAZING, the experience at LOOK Cinema Dobbs Ferry was a complete disaster. Here's what happened: We placed our order, but a different server brought the wrong drinks and insisted that's what we ordered (it wasn't). The movie BLACKED OUT partway through and showed a weird grid -- completely ruining the experience. NO staff apologized, restarted the movie, or offered any kind of refund or discount. When my sister calmly voiced her disappointment, the manager Ricardo was extremely rude and disrespectful to her -- an African American woman. What's worse is that he didn't show the same attitude toward an African American man who also expressed concern. Clearly, he had a problem with her being both Black and female. Ricardo even threatened to ban her from the theater for simply expressing frustration over missing the movie. It didn't stop there: Another manager named Zarc was present and did nothing to address the situation. A server ( that had Paula tattooed on her arm) actually yelled "SHUT UP" at another customer who was upset -- completely unprofessional behavior. This was the worst customer service I've ever experienced. I used to support this theater regularly because of the dine-in feature, but I will NEVER return after what we experienced. It honestly felt like this location was trying to sabotage a #1 Black-led film on purpose -- and targeting Black women who dared to speak up. Go see Sinners. Just NOT at LOOK Dine-In Cinema Dobbs Ferry. They don't respect their customers -- especially not Black women. Swipe for receipts. #CustomerServiceFail #SupportBlackCinema #RyanCoogler #MichaelBJordan #LOOKCinemaDobbsFerry #BlackWomenDeserveRespect #MovieNightGoneWrong #BlackCinemaMatters read more

Look Dine-In Cinemas - This is what happened while viewing the movie and no one not staff or managers came to apologize - Cinema Near Me - Dobbs Ferry, New York

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Love the idea and the theater experience- as good as previous owners. the sound is a bit loud when there were only 10 patrons but picture quality, reclining seats, cleanliness in the theater that experience was great. Not great- No one at the check in stand, line and problems at the register (three employees helping one family) so we just walked in and found our theater. The staff area is next to the "bar. The bar cashier and staff members were talking to each other like they were in a club. Loud, personal business while we stopped at a high top and looked at the menu-ordered from our seats. Saw a server eat something from the food he was delivering on the way to our theater. A couple mentioned it to the Manager who shouted "who was it, I'll fire him now!" Everyone turned including the waitstaff in the hall. Really!! They walked away. The food was awful. Automatic 18% tip for small kernel popcorn (but a lot if it) and cold (not fully cooked) pizza. (Came too quickly?) Drinks were excellent, server good. Why isn't food covered- walking past so many people talking (coughing, sneezing) and front door drafts? Airborne diseases and cold food. Not again. read more

Theater is great comfy recliners just the workers are the problem. They don't want to be there and could care less read more

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Okay dine in theater experience - would probs rate it a 3.5. I went for a movie premiere here and enjoyed the movie with some good parts, some meh parts. Good drinks & clean/comfortable seats. Food was meh (referring to the chicken bacon mac and cheese - more of a mayo taste than cheese taste) but it is also movie theater food so I didn't have the highest expectations. The negative is that it did take quite some time to get my food & I had to remind the staff walking around a couple of times. However, the staff were all really nice and pleasant. To be fair, I think part of the delay may have been that it was a really busy event since it was a movie premiere across 2 theaters and everyone had a similar order (we were all given a choice of ~5 options). I would come back for a regular dine in movie experience & try different food. read more

This place... is not great. It's conveniently located and has great potential, but tons of issues. I'm not sure if it's just understaffed but it has no shortage of problems. When my daughter went with her friends, they couldn't order anything and no one ever came around, so good news is I saved money but bad news no drinks or popcorn during movie. We've also had orders take until halfway through the movie to show up even though we ordered before the movie started. A concession stand isn't so bad in comparison. Also, the bathrooms always seem to have things broken and be in disarray. All this leads to is fewer customers, less revenue, and less money to fix what's wrong. Alamo has a great experience and even Ridge Hill is better than this. I want this theater to do well because it's 5 minutes away from me but right now I'm driving 15 minutes for a decent movie watching experience. I do have to say they are pretty good when it comes to kids birthday parties (it's been years though). read more

Here for a 2nd time. First time the service was so bad they comped our next visit. This time service and food was just as bad. Regular Coke tasted exactly like diet, wife's food came waaay late, my $17 bbq bacon cheeseburger had a dime sized amount of bbq sauce so it was completely dry. The best part about the horrible experience is they tack on a mandatory $14 "livable wage fee" on your bill so they're charging you up front for the bad service. No ability to tip based upon service quality. No, I don't expect white glove service but this place is terrible. read more

Usually, I go to Ipic Theaters in Fort Lee or on Wall St, but tonight, I wanted to try this movie theater, which was once an Ipic Movie Theater. This movie theater could be better. Why do I say it? First off, when you walk in, no one is there to greet you, like in AMC or IPIC no one is there. But the customer service person sitting on the desk in the corner on his phone on top of it was rude as hell, and he was bored. When you are bored with your job, you will hate it and the people there. We went to the theater to see "The Color Purple," which started at 3:45 PM. The theater was Theater Three, and we went inside and guessed what was wrong with it. It was filthy. So when I asked someone, a cook, when they would clean it, she said she would look into it and find out. She went to talk to her co-worker and said she called me a tall idiot who needed to clean up his look. So, is that what your workers do? Mumble stuff out loud. Suppose you don't like your job, then quit. But they went in and cleaned up. By the time they finished, it was when the trailers started playing. Also, during the movie, the crew kept walking throughout the film. If they had cleaned on time, it would've been different.t The food was ok, but I mean you can't read. I ordered a burger with no lettuce, onions, tomatoes, fries, extra cheese, mayo, or honey mustard. What did they bring me? A burger with lettuce, pickles, tomatoes, and onions with fries, no condiments, and no napkins. The fries were good, but the burger was something you buy at Wendy's, nothing outrageous that jumps out at you. The menu had many items sold out, limiting you to what to eat off the list. The price of the tickets was decent, I am not going to lie. The theater was clean and very beautiful with the different pictures. The customer service and food were gross. I am not coming back to this place. It makes you wonder how the 57th Street NYC location is. The employees are not friendly and have no compassion or love to work. They all need to be retrained or fired. The food if you are trying to make it luxurious, make it with more flare, but it is bland and needs some flavor and variety. Until then, I will continue to go to IPIC. read more

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lack of care for stolen items i told the staff working there somebody stole my phone all they did was tell me to give them my friends number and they will get back to me. Nothing has happened and i have been waiting for weeks for a update might as well report my phone stolen for the police read more

My wife purchased 2 tickets for Sinners Friday, 04/26/2025. She spent close to $50 to purchase these tickets online. No confirmation was sent. My wife tried every way possible to contact this company. She has called several times, emailed and we even went to the theater early to ensure we could receive our tickets. The tickets we paid for were resold and we were NOT REFUNDED. Also, the information provided was the same contact information my wife was already using to find a resolution. DO NOT GO TO THIS THEATER. It was confirmed via their website FAQ section and via an employee that this is a regular occurrence. No attempt on has been made by this company to resolve this issue. My wife physically showed her account was charged and a screenshot of the purchase during our visit to the theater. She still has not received a refunded. They offered us 2 remaining seats for the same movie at the same start time, however the seats were too close to the screen. This was after we were told we could not get comp tickets. AGAIN DO NOT GO TO THIS THEATER. Spend your money where you are valued. The screenshot shows the contact info provided that does not seem to ever work no matter the time you reach out. And yes, my wife filled their contact form. She has not received a call or email back and it has been about a week. read more

Look Dine-In Cinemas - Contact info that they do not respond to - Cinema Near Me - Dobbs Ferry, New York

Imagine if there's a restaurant that's pitch dark where you eat in recliners. Drill down and think what that means. Close your eyes and imagine not being able to see your food-- neither when it comes nor while you eat it? Let's dissect these shortcomings. I ordered tenders and fries but honestly--in the pitch dark-- I couldn't see what I was eating. I think those soggy things were fries. They tasted greasy, bland and as i ate them I became progressively dispirited and demoralized. I thought to myself, if i am going to eat food that was a not good for me, it should have been something like a steak, or piece of Junior's cheesecake, or even a Snickers. No this. The chicken tenders were O.K. They were definitely not made from scratch--and while eating them it struck me that I a) was not 100% clear that I was eating what I thought I was eating; and b) was eating something that tasted like almost ever other chicken tender I had ever eaten--meaning, overly thick crispy outer that was under spiced ensconcing a piece of dry, cardboard like chicken. The service was necessarily poor. Again, pitch black movie theater, with loud movie speakers blaring out dialogue and/or music and the poor waitstaff can't see, hear or be heard. That said, some orders never came. Other stuff came that I didn't even order. Impossible to address incorrect orders. Seats were comfy and large recliners and there was plenty of room between rows to make getting in/out non-stressful. So, although i gave it 2 stars, had i gone to the bar to order and bring the food to my seat, I probably would have given it 3 stars--maybe. read more

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Horrible ! Don't waste your money coming here. I really thought I could give this place another try and just no. The customer service here doesn't exist. Again I am not a rude person I do not disrespect anyone. One of the employees literally intentionally bumped into me as I was walking out of the auditorium as he was walking in. I purposely try slide to the right to avoid contact with him and then he goes and says 'you good' I turned around in disbelief like is this person serious? I overheard an employee screaming 'f***k these customers are annoying" as he walked into the kitchen. I stood by as they laughed and joked about the customers as the kitchen door was open. The staff here is disgusting!!!! The kitchen door was open and all I saw was ice on the ground. A mountain of ice. This place is not worth your money. Then they have shady business practices. They make you scan a barcode, order your food and tell you to close your tab before you leave. It then states you're supposed to have a small window of 30 mins before they charge you a surcharge. Before I could close out my own tab they closed my tab for me and then charged my card, and put an automatic tip on my card. This place is not worth your money. They serve you popcorn in metal bins....it just feels gross. The chairs are breaking. There's no service. This is incredible. I will never come back here. Do not waste your time and money coming here. This place is HORRIBLE. I am not exaggerating. Disgusting establishment. read more

Look Dine-In Cinemas - The entrance a mess. And no service - Cinema Near Me - Dobbs Ferry, New York

Have always had a good experience in this theater but yesterday the temperature was frigid in theater we were in. The manager said he would correct but it never happened. After a second request he said the system was out of order. He did give us a rain check so that was good. Also the food ordering is now on your phone. When we couldn't get it to work a server came in after a while. read more

The wait staff/dining and beverage service here is sub par. I've been here twice with family and our food and drink orders have been totally wrong. I've also been overcharged on my credit card for items I did NOT purchase for which I had to then had to call and dispute with my credit card. read more

Great seating doesn't make up for the stale popcorn, dirty restroom and the mouse in Theater 3.

Overall it looks and works great. 1.- food: the food its pretty decent and priced ok. The 2 for 29.99 is actually close to 45 with all the extra charges that are not shown upfront. 2.- Drinks: $11 for a canned beer. No thanks 3.- Service: the service personnel were very professional and quick to serve you. Extra tip them pls. 4.- cleanliness: it looked great and didnt see anything out of the norm. Bathrooms were very clean as well as the hallways. 5.- price wise i think its ok as its not the same as a regular movie theater. read more

The seats are comfortable. A couple of the staff who take orders are nice and helpful and return to check on you. (Not all) however they automatically add 18% gratuity but dont tell you. Then the receipt requests an additional tip, so you end up paying 36% tip! Thats just wrong of them. read more

A very nice experience. Staff very nice. Food vis very good, and bathroom is very clean

Stay far away from this place. Orders are consistently wrong, multiple missing items. They force you to order with the servers instead of through the app. They force you to prepay a predetermined tip for service you haven't even gotten which is always horrendous. And MOST OF ALL, one of the servers there was with a putrid attitude, abusive, confrontational, rude and harassing. We had to walk out of the theater without ordering and without seeing the movie. That female server was disgusting and looking for a fight with a customer. Don't go here, you will be treated terribly. Rats and cockroaches running in the theaters too. Reporting them to corporate, better business and Dept of health. They should be SHUT DOWN. Go to the Alamo in Yonkers. MUCH BETTER there. read more