Where do I start, this has to be the worst holiday I have had, I left writing a review until I had dealt with customer service but they are basically saying I'm lying, day 1 we got there, staff very unwelcoming, we got the keys to the van and due to being disabled was told I can park outside the caravan, the parking is dreadful, I am a good driver and still struggled to get into any parking space without causing damage, to then have security demand I move my car because I'm not disabled!?!? Excuse me? Do these staff have special glasses to show who's disabled or not?.
We got in the van, AWFUL, stained bedsheets, the toilet STUNK of raw sewage, the shower leaked like crazy and the worktops all chipped and this is supposed to be a new caravan! I complained, got a clean bedsheet, waited 2 days for the shower leak to be fixed, no one turned up so I did it myself ( customer service tell me I'm lying because it's on the system it was fixed), the food and entertainment.... The food was mediocre, the chef thinking he's Gordon Ramsey the way he was shouting and swearing at staff, bare in mind there was around 5 people in the restaurant and it still took over an hour for the food to get to us. There is an arcade next door with a takeaway inside it, we walked in and I was virtually choking on smoke from the kitchen in there, literally filling the arcade (once again customer service tell me I'm lying) very unhelpful staff. The entertainment was very strange, old man on stage singing pretending to bend someone over and spank them all while a gang of little kids dance with him..... but staff say this is ok as it's monitored?? the water on sight tasted vile, no idea why it was so bad but I couldn't even brush my teeth with it! (Again customer service say I'm lying) I recommend anyone looking to stay at looe bay Holliday park to look at all the reviews, do some research, even the locals look at you as if your mad for staying there. NEVER AGAIN will I stay at park dean read more