Our mother presented to the Emergency Department with acute altered mental status. While basic labs…read moreand a urine drug screen were obtained--and returned unremarkable--no imaging was performed. Despite her significant cognitive and behavioral changes, the team prematurely concluded her symptoms were psychiatric in nature and attempted to admit her directly to Oceans inpatient psych facility. As a family with medical knowledge, we were appalled. Altered mental status requires a thorough differential diagnosis, including--but certainly not limited to--UTI, metabolic derangements, intoxication, and **intracranial pathology.** The ED ruled out only the most superficial possibilities and astonishingly skipped one of the most critical elements of any altered mental status workup: brain imaging. We refused the psychiatric admission and sought care elsewhere. The new provider ordered imaging which revealed multiple brain masses, including a 14 mm lesion in the left frontal lobe. This finding explains her symptoms far more plausibly than the dismissive and lazy label of "psych." The fact that she was almost institutionalized without appropriate medical evaluation is outrageous. Her insurance--Medicare A/B with a supplemental plan--was not a limiting factor. This was not about resources. This was a gross failure of clinical judgment and basic diagnostic protocol. Had we trusted the ED's premature and reductive assessment, our mother would be in a psychiatric facility right now, receiving zero treatment for her actual diagnosis while her condition worsened. The consequences of this kind of negligence are catastrophic and unacceptable.

Never on my life have I had to wait 2 hours for them to even come see me while I was there. Been…read morehere a week already and the only good service it the lunch lady. I can't sleep been up all night and they REFUSE to give me anything to help sleep (not a sedative) just sleep and the nurse didn't even ask the DR if he would give me something she just straight up said "no" it's not 3:30 am and still NOTHING GO TO LONGVIEW REGIONAL less time, better tests and faster results. Never again

This past Friday March 27th I had surgery at LRMC. I highly recommend this hospital to anyone…read moreneeding care. Even though I live in Texarkana, I felt Longview Regional would give me the best care and boy did they ever! From the super sweet and friendly receptionist at the same day surgery desk, to the nurse who called me back to do my vitals named Sherry, then I had nurses prep me, talk to me and explained everything every step of the way. Once I was in recovery I couldn't really see the nurse taking care of me but her name was Heather. She was so so sweet! She took excellent care of me. Then for my post surgery I met Traci and Amanda. These two ladies were everything to me! They made me feel comfortable, helped me when I had to use the bathroom, gave me something to drink and even wheeled me out to my husband and helped me get in the car. I really hope this reaches them and their supervisor. These ladies were the absolute best! I can't forget the doctor that made all of this happen Dr. Newlin. Christus St Michael in Texarkana misdiagnosed me TWICE it took Dr. Newlin one time to see me, perform a biopsy and then surgery. He is a gem! Again thank you Longview Regional Medical Center for everything!

Doctor prescribes medication, then refuses to confirm prior authorizations with the pharmacy; not…read morebecause the law says to, but because it is their "office policy NOT TO." Instead of helping their patients, they capitulate to the state. Dr. Reesor saw me; I expressed concern over bonespur-like growths on my knees and back of my ankles, and he decided to do a reflex check on my knees AND BACK OF MY ANKLES?! I was in so much pain I nearly passed out! NEGATIVE stars deserved.

CHRISTUS Good Shepherd in Longview, Texas failed me at my most vulnerable. I came in by ambulance…read morefrom a domestic violence shelter with severe nausea, vomiting, diarrhea, dangerously low heart rate, low blood pressure, dehydration, and pain near a prior gunshot wound to my head. I had no family with me and nobody there to advocate for me. While I was weak and actively vomiting in the ER, a nurse forcibly held my head down for several minutes. I tried to jerk away because I felt pressure and pain around the bullet wound on my head, but she tightened her grip. The second time I tried to pull away, she moved her hand lower toward the bottom of my head and neck and continued restraining me until I finally pulled away. Then, after my body gave out from the illness and I had diarrhea, another nurse told me that "45 years old is too old to be shitting on yourself." I came to the hospital because I was vomiting and having gastrointestinal distress. Instead of receiving dignity, safety, and compassion, I was physically handled, humiliated, and degraded while sick, alone, and vulnerable. When I requested a supervisor, the house supervisor refused to require an apology and gave excuses about contractors and nurses being straight out of nursing school. A new graduate badge or contractor status does not excuse abusive treatment of a patient. This violated my patient rights under 42 CFR § 482.13, including the right to care in a safe setting, the right to be free from abuse and harassment, the right to be free from improper restraint, and the right to have grievances properly addressed. It violated Texas Administrative Code § 217.12 regarding unprofessional nursing conduct, unsafe practice, and conduct likely to injure or harm a patient. The physical force used against me falls under Texas Penal Code § 22.01 regarding assault and offensive physical contact. This was not healthcare. This was abuse inside a hospital room. I have contacted law enforcement, and Longview police have assured me the names of these nurses will be in the report. I will pursue this through the hospital grievance process, the Texas Board of Nursing, and state and federal healthcare complaint channels as well as the judicial system. This is not the first time these nurses have been abusive because they were too comfortable disrespecting me the entire time. I wasn't the first, but I'm going to spend the next year or two making sure I'm one of the last. I will see you in court.

Dr Bartlet Urology. I was LIED to. and misled. Following a procedure I was assured was a simple…read moreprocedure with rare complications left me peeing my pants uncontrollably for what appears to be the rest of my life. My concerns are treated as being having unrealistic expectations. In the meantime I have to simply suffer as I watch my life and dignity slip away as I put on a diaper while the DOCTOR lives his life with no concerns. DO NOT visit the urology department of this hospital. YOU WILL regret that decision. Wish I could give zero stars.

i went to the er with severe debilitating pain in my right hip. I'd had a fall two weeks prior and…read morethat morning a spinal injection for severe sciatica on the same side. the sciatica has improved but the hip pain prevents rolling turning walking etc I went to the er right away and was treated with respect by my doctor and nurse. they nor I did not realize my hip was so severely hurt until time to go home. The main issue arose when they attempted to put me in a transport wheelchair. I was fine am fine laying prone on my left side. It's sitting standing or rolling to or from or with my right hip which was discussed with the nurse who wanted to consult the Dr again. She called for help to get me back into the bed and a short white wiman with dark hair came along with a younger lady I assume cnas or other nurses and the short dark haired woman proceeded to insist I go home rather than speak to the doctor again. She did not ask my issue but she did ask my nurse, in front of my face if this story was for real. As if I and the other nurse were kidding or lying for whatever reason. What is not mentioned also is the manner in which I was then rushed into the chair and out of the. Building. At the car the dark haired bits continued to tell me to hurry up as I crawled into the car with my face into the seat unable to manipulate my hip into the seat. My nurse continually expressed concern while I sobbed in pain and humiliation and the bits continued treating me as if I had some other reason for being at the hospital other than to receive actual medical help. Dr walker im positive was never notified of my full condition which I myself hadn't demonstrated or even truly known about for myself until I tried to move with that hip. I am still humiliated and still having debilitating pain. I ended up in the floor that night and calling the fire department to help me by lifting me onto the bed. Unfortunately I didn't die so lawyers aren't interested in making a case for me. If I could do it all over again I would make sure my phone was fully charged and recording as it was it was dead. Ps. They had given me a shot which helped with my normal pain but whenever my hip was applied pressure whether shifting standing or turning it was like there was no meds on board. Nothing stops it. reading my discharge summary on when to go to the er all of my symptoms to date are the same and tick each one on the list. I am laying in my bed right now and still hurting. still humiliated with the treatment of that woman and angry and disappointed with CGS in having such a person on their staff.

No pillows available for patient while laying in the uncomfortable beds. Dr. Fillingame did not go…read moreover any of the test results that were ran on my elderly mom. I asked him if they found anything and he said "not really". She was discharged and the next day I looked at her mychart and saw several abnormal labs plus a question about her EKG that should have been addressed. Followed up with her regular doctor and she said my mom was slightly dehydrated. Very disappointed in the care she received here.

I had to go to the emergency room on Saturday, October 11, 2025 and the treatment and care that I…read morereceived while there was top notch. My RN nurse Amy was professional but personable. She was also very nurturing and compassionate and she cared for me as if i were her only patient. But....the doctor who treated me went above and beyond in my opinion and he made me feel like a person and not just a patient. His name is Dr. Freimer and with the exception of a couple of other doctor's ive seen there, he is the ABSOLUTE BEST!!!! He was so attentive and compassionate. He took the time to actually listen to me and then did what he felt was best for my care while accepting my input. He was thorough and extremely kind and I am so thankful that he was the doctor who was there that day. He restored my faith in believing that great doctor's who actually listen AND give the appropriate individual care still exist. So THANK YOU DR. FREIMER for being exactly who you are! I pray that God blesses you tenfold for using your gift for the betterment of mankind.

I have used several OBGYNs in Longview and Dallas and Dr. James Dozier at Christus is hands down…read morethe best doctor I have EVER been to. He is genuine, he listens, he is calm, patient, and kind. On top of that he is extremely intelligent. He knows what he is doing and made me feel secure when delivering my child. The city of Longview is blessed to have him. I can't say enough good things about him. I truly wish all doctors were like Dr. Dozier.

The only reason I am giving this four stars is because Kim, I'm guessing Kim is the big boss over…read moremany locations, Kim is absolutely incredible. I had a problem with a test taken there.. the test administrator decided to follow her own opinions instead of following the actual rules of what the test states. Cassy and I went back-and-forth for a while and she said some rude things and I really do not appreciate and clearly stated that her license and opinion matter more than what the test said or what the test instructions say. Which I do understand and I commend her for trying to follow the roles best that she can, but I don't think that should give you the right to decide when something is positive or negative when the manufacturers of the test clearly say that a faint line is negative. All of that aside I was very very easily able to get in contact with higher management very quickly, which was very surprising. Kim, the woman who was finally able to resolve the issue was absolutely fantastic., she did not feed around the bush. She apologized, admitted the mistake and got the issue resolved. When I came back up here to get the form showing that my test was negative there was a little bit more confusion and I was working with Serena this time, she was also extremely polite and courteous was not snappy or had any sort of attitude, and she helped me resolve the issue in a timely manner which I really appreciated it. I would definitely recommend People to visit this location. If they are needing to take a test, I would just ask for it to not be administered by Cassidy.

The absolute best there is! On a holiday they were there when I need urgent care. Short wait…read moretime. Nancy was the perfect provider and took good care of me and my ear and sinus infection. She was an intense listener and well focused on her patient. My regular provider has failed consistently for the last two years. Nancy and HCE absolutely saved the day (and me). Have always been there for me and I am so grateful. The staff was pleasant and efficient. They ended my suffering.

I probably saw my mom for this last time today. I walked into a miserably hot room with bright…read morelights shining down on her to the point that she was traumatized and would not remove her hands from covering her eyes even when the lights were turned down. Her last thoughts will probably be through a broken mind that was denied medical relief as it tries to make sense of evil/incompetent doctors and idiotic television programming blaring from the corner of the room. My mom suffers from a mental illness. If she is given her mental medication then she stabilizes and is conversational, eats and sleeps properly. She was admitted to this hospital about two months ago and even though doctors had a record of her mental health issue they have not prescribed her mental medication...INSTEAD they let her suffer in mental anguish, put a feeding tube in her and try to get permission from me to not resuscitate her as they prepare her for euthanasia of hospice. Where neglect is more profitable than nurture...don't be here when your insurance runs out. GoodPersonTest.com

The woes of good shepherd hospital are real. No wonder they are in trouble. In the four days my…read morewife was here, the treating doctor was the only good thing. Dr not called by nurse; slow or no responses by nursing staff,; poor housekeeping practices. I should know, I have worked in hospitals and run a federally qualified health center. Too bad the other hospital isn't any better.