Title: Warning! They may leave you without flowers for your wedding
Where to start... I hired this company for my wedding, and it was panic attack after panic attack with them. If you think that they are listening, they are not. Get reading to chase them or you could be told one week before that "they can't help you". To avoid the florist to put in doubt what I say, here you have a message:
"Good morning,
No worries! I will work up a proposal and send it over to you based on that updated info. So the delivery charge would be 20% of the total wedding cost without tax. That's the only additional charge for the wedding. I'll work up a proposal and send it over today.
Take care"
Never received anything, even after me emailing again... My MIL had to jump in and basically one week from the big day, and they said "Oh, there's was a misunderstanding. We can't help; too late". We had to basically beg in order to have flowers for the wedding, and close the deal at the airport... Airport because my husband and I live on the West Coast and we had to arrange everything remote for our wedding in Philly; we had this begging situation in out way to Philly. The whole interaction and the deal closure would take me a while to tell... they wanted us to pay right away and say "you'll have to be happy with whatever you get". Using the word "misundestanding" is an insult; they just ghosted us and nearly leave me with no flowers on my wedding, and the whole situation was pretty pathetic.
The pain is double if I tell you that I had already a proposal from other florist that would need another review. Long Stems knew about it and so we declined with the first florist after getting the "no problem! we will take care of this!". Well, we arranged an appointment on the phone, I sent 3 comprehensive presentations with what we wanted and the call we had with a person that seemed distracted and reported to be driving. Unprofessional at the very least.
Wanna know more? All the flowers and arrangement were not at all satisfactory. Could look like I'm the classic picky "bridezilla", impossible to content... but I can provide messages and pictures of everything, and I'm sure you'll cry with me. I wouldn't be this disappointed if they wouldn't have overstated their capacities... if you claim having so many awards, being the best of the main line, and all... I expect something better done than by an amateur, with fresh flowers and not seeing brown borders. The center pieces were so sad... and they seem to not distinguish between pink and peach. The boutonnieres were disproportioned, horrible... they were so heavy that they would bend the blazer border... They even don't delivered all what I paid for; they left my brother-in-law without a boutoniere... I had to improvise at some point but all the "big" photos were without any. My bridal bouquet had to be basically fixed and remade by my dad with some help because it was falling apart. The chuppa? We had to make it and decorate it. That's fine, we accepted to receive just 2 premade arrangements to set on the structure... but they didn't prepare properly, no gave proper instructions, no had the shape we agreed on.
In general, I'd say that the main 2 deals florist in the Main Line are going through a bad moment in many aspects... On delivering the product at the quality they state, and providing (customer) service according to their claims and their cost. Very extremely disappointing; they should be ashamed at the very least. read more