The crew was awesome, and the sales representative was so helpful. The sales rep even sketched my…read moreyard with the three rented tents, LED bar, and three heaters for a better visual. Astatically, everything looked good, however, the tent had holes which allowed water to infiltrate the festivities. Rainwater fell on the cake, cake table, my main table and chairs, the dance floor, the photo staging areas, on guest heads, along with other areas because of the holes in the tent and the poor gutter technology. The two gutter systems collected water but did not funnel the water away from the inside of the tent. The gutters became filled with water, drooping/hang down within the tent. Finally, they overflowed with water inside the tent, disrupting the event. The staff had to push the water up and forward from the gutters by directing the water away from the inside of the tent. Out of the three commercial heaters rented, one connection was faulty and allowed for propane to leak. So, we were not able to use the one heater because it was unsafe. The LED bar lights were not charged properly, nor were we given the cord(s) to charge them up ourselves, which did not allow us to use the light features. I had the following products within my package listed below. I had 100 guests and about 20 staff members.
* Two 10 X 30 CLEAR TOP FRAME TENT - $1,100.00
* One 40 X 60 CLEAR TOP FRAME TENT - $2,900.00
* 240 FEET OF CLEAR SIDEWALLS (FULLY ENCLOSED) - $600.00
* Two 30' GUTTER
* LIGHTS: BISTRO PACKAGE (EXTENSION CORD NOT INCLUDED) - $520.00
* 10 TABLES: ROUND: 72" LINENS NOT INCLUDED - $120.00
* One TABLES: BANQUET: 96" LINENS NOT INCLUDED - $15.00
* 100 CHAIRS: GARDEN-WHITE WITH PADDED SEAT (DELIVERED STACKED UP) $300.00
* Three HEATER: 80,000 BTU'S COMMERCIAL (PROPANE NOT INCLUDED) - $375.00
* One BAR: LED - $250.00
* TOTAL: $6,713.03
I am not sure why Long Island Tent & Party Rentals did not test the tent to ensure all holes were fixed so water would not get into the tent. I'm not sure why the connectors were not tested for the heaters. And, I am not sure why the cord was not sent with the LED Bar lights to ensure they were adequately charged. I explained to the company my reasoning for getting the tent was because of the dip or drop in the temperature during the night, and the forecasted rain on the day of the event. Nonetheless, I voiced to the company the issues listed above, and I was compensated for the one heater. I felt unheard when I spoke on the lighting issue with the LED bar, and I felt dismissed and gaslit when I brought up the rain getting into the tent through the holes after I spent a total of $6,713.03. I felt devalued.