Reposting and updating this Review after removing last names of owner and general manager in initial update. While they can be commonly found on the internet as tied to this company, I did not realize it violated the general guidelines of privacy. This was originally posted around April 6, 2013.
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This company is a division of Saving America Energy, LLC. They do business under both names, so I felt I needed to have a review in both places.
If you are looking for a company who will take your money and not deliver the work, these are the guys for you.
Please see my review and updates under their Saving America Energy page: http://www.yelp.com/biz/saving-america-energy-austin-2#hrid:bAs1QSTST6mqarVHS7CWrw
This saga has been going on nearly 5 months. They have taken nearly $2K of my money and I have a partially painted house to show for it. The latest - the painter, David, did not show today because their check to him bounced. He did not have the courtesy to call me and tell me he was not coming and took off with all the paint and materials that were purchased with my money. I have asked him to return them so I can get the job completed. He said he would be right over. That was three hours ago.
I have left messages, texts and emails for both the owner, Bob, and the General Manager, Dale. They have failed to contact me back. I have not had any luck with the gutter guy/foreman Mike or the painter David.
If you come across any of these guys, run.
I have filed a police report.
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April 19
Update:
For the record, I have still not heard back from Dale or Bob. Not one communication. They have not offered me a refund. They have not attempted to make anything right.
In addition to the police report, I have filed complaints with the BBB and the Attorney General's office.
I have hired folks to fix the job that they botched up.
Chimney repairs not done: They did not even do the repairs on my chimney and assumed I would never know. The contractor I hired to complete the repairs found a bunch of nails they had pulled out sitting on top of the chimney cap, none of the rotting siding replaced, and wood missing from the chimney cap and a piece of siding missing. There was even a hammer left up there by them. I guess they figured I could not see it, so they did not have to do the work, even though the gutter guy/foreman, Mike, assured me the repairs were done while he was on the roof in March.
Siding repairs done improperly on the back of the house: Many of the siding repairs they did do, were done incorrectly, including using indoor nails, silicone instead of caulk, which is not paintable, and incorrectly placing the siding repairs above the slab line instead of protecting it. They destroyed siding that previously did not need repair when they were trying to repair rotted pieces and did not offer to fix.
They just painted over stuff without proper preparation. The paint they started and never finished showed paint right over over wasps nests and debris, as they failed to properly power wash and prep the house. Trim that should have been replaced was not replaced or caulked. I have photos and will post them in my personal photos on my yelp account.
Charges to my credit card and no merchandise received. They purchased gutter covers on my behalf, using my American Express number, but failed to provide an invoice or merchandise in spite of my requesting both.
So, for nearly $2k, I have vapor gutter covers and a big mess to clean up which will cost me more money to have done correctly. Instead of hiring skilled workers to do the job correctly, they sent people with the wrong tools to do a job they were not skilled for. They have sent more than 8 different people to my home since December just doing, and redoing repairs. The siding repairs were touched by at least 5 different people, sent by them.
Everything they did will have to be redone correctly. Everything! read more
