Unfortunately, I needed a hand surgeon after a tree limb took out my ladder dropping me and jamming…read moremy hand in the ground. During the Emergency Room visit at Medical City Plano, they sent my swollen wrist X-Ray to Dr. Zivaljevic. Dr Z as they call him, identified a "dislocated peri lunate bone" in the wrist and scheduled surgery. I had a brace cast (behind the elbow to my fingers) for two weeks as the swelling went down, and moved to a full cast at the two week visit. His great team put the cast on in his office. Amazing process. Dr Z said I would have been luckier to have broken my wrist as bones heal. I scheduled regular visits and changed out the cast around 7 weeks as the muscle atrophy had taken over. Dr Z told me exactly what would happen to the letter over the course of the 3 months of visits. His physical therapy team had me doing finger stretches to keep the mobility going... Everything with a straight wrist. At the end of three months and half a dozen-ish office visits it was time to get the pins out. Another surgery, but this time a day visit so really quick. Now the real stretching and manipulation started, but keep in mind, the only thing holding my peri lunate in was one ligament and now scar tissue. I had to stop stretching so much as to not break up the scar tissue and I'm 70% mobility, which is exactly where he expected and wanted me to be. Strength is increasing and I have serviceable use of my wrist though I would avoid ladders if I were you! [And I had used lots of ladders in the past doing some really crazy things. Crazy stuff happens with ladders and YOU ARE NOT INVINCIBLE!!!!!] Dr Z was super knowledgeable and insightful. He patiently answered any and all questions I had each time. His staff was super friendly and professional even working with us and our medical sharing plan which caused some back and forth between all three parties, but we are grateful and appreciative of Lankford for working with us. I had calls from their office team reminding me of appointments and from Dr Z's nurse Kristen, who I even had the need to call her cell phone to ask a question. She was happy to help and advise. Dr Z said my outcome was fantastic in his experience. I had followed their instructions fairly well, only I didn't do as many reps stretching as they recommended. During a visit, I also asked about other Dr's in his office at Lankford Hand Surgery. From Dr Z's description, it sounds like they can handle any hand surgery even if intricate nerve reconnection work is necessary. If you have a hand surgery need, reach out to Dr Z and Lankford Hand Surgery. Dr Z and his team will take care of you. PS. Their downtown Dallas office can use some sprucing up, and they were in the process of doing some reorganizing and rearranging as I was "graduating."

I strongly advise against choosing this practice. My experience with Lankford Hand Surgery was…read moremarked by a lack of professional communication and disruptive administrative conduct. I was scheduled for mallet finger surgery and had already pre-paid both the surgical center and the surgeon. Based on the office's urgency, I cancelled a non-refundable flight home cross county to visit an elderly parent with cognitive decline. Despite this, the office cancelled my surgery only hours before it was scheduled to take place. When I asked questions regarding my procedure, the office manager informed me that I was 'not a fit' for their practice, explicitly stating, 'your surgery is not significant enough to be bothering our staff with these questions'. While I eventually received a refund of my surgical fees and recouped the costs from the surgical center, the financial and emotional toll of the last-minute cancellation was significant. I subsequently sought care at the Orthopedics Institute of North Texas with Dr. Patel. Unlike the previous recommendation, Dr. Patel determined that surgery was not necessary given the angle of the injury. I have since successfully treated the injury with a splint and physical therapy with Inga Krips, and I am now almost fully healed. I HIGHLY recommend these two people. They are extremely competent professionals. Patients deserve clear communication and professional treatment, neither of which I found here

READ THIS REVIEW BEFORE YOU READ ALL THE NEGATIVE ONES:…read more All the negative reviews for this Care Now location are about: - Slow wait times for a Covid test (Yes, if you're familiar, we're still in a pandemic & there are random climbs of Covid cases but somehow you think you're entitled to receive your results first. This is Urgent Care, not a McDonalds Drive Through) - "Front desk being slow & rude to people." This one is my favorite, so tell me this Karen's and Ken's of Yelp: you walk in, you fill out this 2 page sheet with your information, they get a copy of your ID, your insurance, they contact your insurance, wait to get called on. What people don't realize is that there's 10 people in the same room as them THAT HAD TO FILL OUT THE SAME FORM AS THEM & one person doing the job. Front desk, you guys kill it - "Doctor said this, Doctor said that".... No. Doctor most likely provided enough information with the information he was provided. Ask questions. This isn't high school where you think asking questions will make you look stupid in front of your peers, this is your health & well-being. Unless if you want that to look stupid too then idk what to tell ya, maybe you're missing brain cells. - My personal experience: I registered online, booked an appointment online, I asked my questions that I wanted to ask prior to coming in, I came in, filled out the form, waited patiently alongside with 10 other people in the room, got my temp/blood pressure/etc check, spoke to the doctor in full detail with what was going on, got Covid checked, prescribed me medicine, done. I'm 29 years old, if you see anyone looking older than 29 yelling at the front desk, tell them to sit down & not embarrass themselves. They came in for Care Now's help, not the other way around.

The front desk is absolutely horrible, poor customer service and bad attitudes…read more The lady who gave me a TB skin test had no idea what she was doing. She put a tunicate on my arm, then put the needle straight into my arm, and the the bevel of the needle was side ways meaning she injected tuberculin into the side of my arm, no wheel appeared. I told her that she was doing the test incorrectly and she said her teacher trained her to do it this way!

I love this ER. I have been a few times with yesterday being the most recent. I love that this ER…read morechecks thoroughly and provides human care. They were really understanding when I have been in pain. It feels as if I'm their only patient with the level of attention I have received, this feeling I'm sure is shared amongst the other patients seeking treatment along with me. They have always provided treatment options to me ahead of time & honestly I cannot thank them enough for being my quick go to help when I am seeking asap relief to my problems. My experience with other ERs have sometimes felt rushed which I understand. But consider Preston Hollow ER if you care about your level of care.

Everyone please believe the negative reviews! I went in with 10+ severe hip pain and the doctor…read moreliterally could barely speak English and had no idea what to do. She never even felt my hip or tested for strength, etc. She was going back and forth on what to do, ex) ct scan or not? She wanted me to tell her yes or no and I kept saying what do you think is best? She could not answer. I ended up getting one but it took 5 hours to get the analysis . The nurses were all very nice and one even told us the Dr was new and didn't know things. I would never go back here.

This review is the result of my being the driver for my sick friend. She was very happy with the…read moremedical care she received there for a severe cold. My perspective is of one who sat in the waiting area while she was being treated. I found the staff to be both professional and cordial in dealing with patients and their families. I especially appreciated one workers help in explaining the annoying parking situation. As a first time visitor I found the parking to be very anxiety inducing. Parking is underground as others have stated. Turns are very tight and from what I could tell the spaces are not generous. I took the first available spot in a jam packed garage and had to back up a couple of times to get my CRV in straight. Backing out was less of a problem although I had to pull my side mirror in to get clearance next to a pole. I do not know if there is other parking nearby. But other than that the visit was top notch. Maybe with experience and a smaller car parking will be less of a hassle.

Had a routine checkup and appreciated the straightforward approach. The doctor listened carefully…read moreand explained the plan clearly.

Amazing staff! Amazing treatment all the way around ! The care I received was definitely a 10 ! I…read morereceived total knee replacement they have been great about following up on my care and I highly recommend Dr Mahmood

I went to the Baylor minor emergency center in Uptown with a serious broken glass laceration on my…read moreankle. I was seen quick. Everyone was super polite and professional. The nurse was excellent and the Doctor was fantastic. He put in 9 beautiful stitches and sent me on my merry way. Got tetanus shot from nurse. Pain was virtually non existent. I give very high marks on my experience. Bravo Baylor Uptown!

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

I had a very unpleasant experience at Southwest Diagnostic Imaging this morning, and unfortunately,…read moreI will not be returning. Earlier this morning, I had an appointment with my rheumatologist, who ordered several X-rays of specific areas, including my neck, back, and hips. After my appointment, I went directly to Southwest Diagnostic Imaging. The woman at the front desk was very kind and helpful. She made copies of my paperwork and helped me complete the necessary forms since it was my first time there. Unfortunately, the experience went downhill from there. While sitting in the waiting room, a woman opened the door and called out a name that sounded nothing remotely like mine. Naturally, I assumed she was calling for another patient, as I was not the only person waiting. This happened twice before she finally got my attention and asked for my name. Once I confirmed it, I stood up and followed her back. As I walked in, she made the comment, "You're too busy on your phone or just half asleep in there." I found this comment completely unnecessary and unprofessional. Once we got into the imaging room, she asked if I was experiencing joint pain. When I said yes, she responded, "Well, you know you're too young to even have arthritis." I found this comment extremely inappropriate. I was referred there by a rheumatologist, a specialist who specifically evaluates and treats joint and autoimmune conditions. My age does not invalidate the pain I am experiencing, nor is it appropriate for someone performing my imaging to make assumptions about my medical condition. At this point, I was already uncomfortable and just wanted to get through the appointment. However, the biggest issue came after I got home. When I reviewed my paperwork, I realized that the X-rays had not been performed according to my doctor's orders. Not only was imaging taken of my RIGHT hip when the order specified my LEFT hip, but the ordered imaging of my neck and back was not performed at all. I am not a doctor, nurse, or medical professional. I should not have to inspect my paperwork after an appointment to discover that the imaging I was referred for was not completed correctly. I trusted this facility to follow the written orders provided by my physician. I called the office to explain what had happened and was told I could either drive all the way back or go to another imaging facility closer to my home. I chose to go someone closer only to arrive there and discover that Southwest Diagnostic Imaging had failed to return my original doctor's orders with the physician's signature. As a result, the second facility could not perform the imaging either. What should have been a simple imaging appointment turned into an incredibly frustrating experience involving unnecessary comments, incorrect imaging, wasted time, and an additional trip that could have been avoided entirely. I understand that mistakes can happen, but the lack of professionalism, failure to follow the physician's orders, and overall inconvenience are unacceptable. I hope management takes this feedback seriously because patients deserve to feel respected, listened to, and confident that their medical orders are being followed correctly.