I always enjoy staying at Home2 Suites. The free breakfast is filling with plenty of options & the…read moredining area is big enough for families or eating takeout comfortably. Every location I've visited has had friendly, accommodating staff. On this trip, I arrived early & they still had my room ready with no extra charge, which was a lifesaver after a long road trip. The gym has everything I need for a solid workout & the washing/drying machines are an added plus for sport tournament weekends. This has become my go to hotel whenever I travel!

Well to start off the room they gave us had many issues 1 we found a Big cockroach in our AC unit…read morethe tv turns off by itself they had the IT guy come look at the tv and says he didn't know what was wrong with it and the right nightstand the plug-in socket was broke and we also paid double the room price and there were Children running around all hours of the night. Over all very bad experience will not be staying here again I recommend saving your money and staying somewhere else.

Great hotel and great stay. So much better than the property they also own next door. My absolute…read morefavorite thing here is how well the breakfast lady runs breakfast and keeps things stocked and fresh. Older lady with short hair was amazing.

I needed a place to stay on a quick trip to DFW. We ended up here for the price. I was impressed…read more Very nice room, with soft beds and good, quiet, a/c. The next morning at breakfast, a high school bunch wiped out the buffet, but she was quick to refill it. The biscuits and gravy were especially good. Not the usual runny mess you get at some places. And of course you follow that up with a cinnamon roll! Overall, a very good stay at a very good price. I'll stay here again.

Great hotel. Probably the nicest hotel in Hurst itself. I spend about 1 week a month in the Hurst…read morearea and generally stay at Embassy Suites DFW south just because I hate dealing with Hiltons F&B credit but this HGI is definitely nicer in several aspects. Everyone I've encountered has been super friendly except the lady in the breakfast area this morning. Probably the nicest front desk staff I've seen in a while. Breakfast was not that great. Today I turned and walked out when I saw the black nasty bacon, no potatoes so the only hot option was eggs. The lady was just sitting in a chair in the back knowing the food was missing and bad and didn't care. The reason for 4 stars instead of 5 is because the carpet is dingy and stained in my room and somewhat in the hall. Everything else in my room is spotless except the carpet. The other issue is the pillows. They are horrible. Several other people have said the same thing on here. One is maybe an inch thick, one is small and lumpy with no fluff and one is large and lumpy and no fluff and one is what feels like memory foam that has been put in the dryer and melted down. There is no excuse to have pillows like this at a hotel this nice (nice for an HGI). If they would update the pillows I would certainly want to spend more nights here. Edited to add upon check out I had to get Hilton corporate involved because the hotel said tip left at breakfast or dinner doesn't count towards the daily food and beverage allowance when clearly Hilton says it does. They ended up adjusting my bill but this means they have been ripping other customers off for about 2 years since this F&B program started. Check your bill to make sure the correct amount is taken off.

Unfortunately, my stay was disappointing. The breakfast was horrible. The food was cold, had very…read morelittle taste, and the selection was extremely limited. For the price of the hotel, I expected a much better breakfast experience. The bed was also very hard and uncomfortable, which made it difficult to get a good night's sleep. What made the experience even more frustrating was how my feedback was handled. I received a text from Collin asking for feedback about my stay and what they could do to make it better. When he asked if there was anything he could do, I asked if he could remove the breakfast charge from my bill because of how dissatisfied I was with the breakfast. He responded, "Sure, we can do that for you." He then asked if I had reported the breakfast issue to my service provider, and I told him I had not. He then responded, "Okay, I'll be more than happy to give you a 50% discount on that breakfast." I was very frustrated by this response because that was not what we had agreed to. He had already told me he would remove the breakfast charge, and I felt that he was going back on his word. I explained this to him and told him that I would be including my experience in my review. Only then did he tell me that he had removed the entire breakfast charge. At that point, the interaction left me even more frustrated and dissatisfied with my stay. When a hotel specifically reaches out to ask how they can make a guest's experience better, I expect the response to be handled professionally and consistently. Instead, what should have been a simple resolution became another negative part of an already disappointing stay. Overall, between the poor breakfast, the uncomfortable bed, and the way my concerns were handled, this was not the experience I expected, and I would have difficulty recommending this hotel based on my stay.

Nice looking fouier but from there, it went downhill. Funky smell in the hotel, especially in our…read moreroom. Linens didn't appear to be super clean. Sketchy crowd and parking lot. Thankfully, this was a free room credit that we had to use on our Hyatt Visa card.

My stay at this Hyatt Place was unfortunately very disappointing. Breakfast was terrible -- the…read morefood was cold, the options were extremely limited, and even the bagels weren't pre‑cut, which meant trying to slice them with a plastic knife was almost impossible. For a hotel breakfast, the quality and setup were far below expectations. While the city's main water line breaking was outside the hotel's control, the way the situation was handled made everything significantly worse. I woke up at 6 a.m. with no running water and a room phone that didn't work, so I called the front desk from my cell. The employee (I believe his name was Sorios) was extremely rude, snarky, and dismissive. He told me I could "go downstairs and get a water bottle to brush my teeth," and when I explained I was in pajamas and asked if it could be brought up, he said he had "more calls to answer," as if the request was unreasonable. He then made a sarcastic remark about "writing down that I wanted them to predict when the water line would break." His tone and attitude were disrespectful and completely unprofessional during an already stressful situation. The beds were also very hard, which added to an overall uncomfortable stay. The one truly positive part of this experience was Renee, the front desk manager. She was warm, helpful, and genuinely a pleasure to interact with. Her professionalism and kindness stood out immediately. I even called Hyatt directly to make sure she received the praise she deserves. If the water situation had been fixable, I would have stayed longer because of her alone. This review reflects the hotel experience as a whole and does not reflect on Renee in any way. She was amazing and the only bright spot of this stay. Renee deserves a raise and a promotion. She is what hospitality needs!!! Renee THANK YOU!!

What a great stay! Rooms were clean. Staff was attentive and VERY kind and helpful!! We had 21…read morein our group with 8 room. There was zero issues, and we had fun!! They kept the pool open late and my youth took full advantage or it. The morning breakfasts had a good variety and all fresh and hot and tasty. I'd stay here again, any time!!

I stayed here for three days on a work trip, and since the training was held at the hotel, it was…read morevery convenient. Check-in was quick--they gave me two bottles of water and offered cookies. My room was nice, though it had a strange smell that only went away when the A/C was running. I prefer not to have my room cleaned during my stay, and the staff respected the "do not disturb" sign I left on the door each day. The ice machine on my floor was broken, so I had to go to the first floor for ice and water. The elevator made some concerning noises both while waiting and riding it, but it worked fine. The gym was better than most hotel gyms. It had five treadmills, a cable machine, a Peloton bike, dumbbells up to 50 lbs, benches, towels, and cleaning spray. It's open 24 hours with key access, which was a plus. Breakfast was basic but decent--eggs, waffles, bagels, pastries, and cereal. If you're not picky, it does the job. Overall, I enjoyed my stay. The convenience of the on-site training and easy highway access, plus the short drive from DFW airport, made this a solid hotel choice.

My stay was terrible!!!! I was in room 205 second floor someone above me was running, jumping all…read morenight went downstairs the next day the manager told there wasn't anything he could do about it. The phone weren't working for the hotel so you couldn't call downstairs to the front desk you had to walk down for anything. As I was downstairs complaining, a gentleman across the hall was complaining of the same noise all night and bugs in his room . Management her sucks. Who wants to pay for a hotel on vacation and not be satisfied. Hilton needs to do something about this location and staff.

The room was just ok. We have stayed here several times in the past based on location, clean rooms,…read morenice breakfast. We have always been happy with the nice gentleman who normally works the front desk as well. This morning, upon check-out, there was a young lady working the front desk. I handed her the key cards, requested a printed receipt, and let her know that one of the keys was inactive. I also matter of factly said that she might want to let maintenance know that our room did not have hot water and the toilet needed attention as it didn't want to flush on its own without removing the tank lid and adjusting the flange. When she handed me my receipt, I smiled and thanked her. No response back. I asked if there was anything else I needed to do. Her response was a cold and curt "No. That's it". As I stood there for a moment, she repeated "That's IT" Not a 'Thank you for staying with us'. Not 'We appreciate your bringing this to our attention. We'll let maintenance know'. Not even 'Was everything else alright?'. Just a cold glare. She may very well have been having a rough morning. It happens. But don't take it out on your customers. They keep your business running. This young lady really needs to learn some customer service/people skills.

Overall, I had a very short but good stay. I happen to…read moremissed my connection to LAX at 11pm & decided to find a hotel relatively close to the airport. Upon entering the lobby, I was met with a weird smell that carried throughout the room. When I checked in the front desk guy was on his personal phone with someone (no big deal, I just wanted to sleep for a few). After asking for by ID, he asked for my credit card info, I politely said no. I knew it was covered by my company. He asked again & I insisted it wasn't needed. Then he finally gave me my room key. The room was large, spacious, & overall clean. The bathroom was also very spacious, but I felt the floor was dirty and sticky. Overall, I'm giving it 3.5 stars (rounding up to 4). While it wasn't terrible by any means, I'd just prefer to stay elsewhere.

I would recommend it, because I think the hotels around it are pretty similar in middling quality…read more(from my online research). It does not really stand out to me and verged a bit on disappointing, though this might have been because I was tired from traveling. The room itself must not be one of them that they picture, maybe some renovated/some not? Mine didn't feel renovated at all, instead a bit tired and run down. The shower (which had awful water pressure, barely trickles) had an ugly yellowish color scheme for its tiles. The bed is weirdly high up and medium-firm but comfortable enough. I have become spoiled by hotels that feature Netflix, YouTube, and/or other apps/services in addition to live TV. This TV was a regular TV and nothing more, which is not a huge problem itself. Even so, it was a bit jarring to see, especially since its "TV guide" channel looked straight out of the early 90s. The free shuttle is great. It makes stops anywhere people want, which is understandable, and the airport is huge, so build in some extra time. We had a bit of a scare because the driver was said to be a bit late, but we then got an update a few minutes later that the driver would be on time, and he was! Phew.

1 star If I could…read moregive this hotel ZERO stars, I would. From the moment I tried to make a reservation, it was a disaster. No confirmation email, no communication. As soon as I gave my credit card over the phone, the guy just hung up on me. I called back thinking maybe it was a dropped call -- nope. He hung up. Straight up. He said I'd get confirmation by email -- never got it. I called again the day of arrival to make sure everything was good. No help. Just the same excuse: "Check your email." I spelled it out multiple times. Still nothing. When I got there, the TV didn't even work. The front desk guy had the worst attitude I've ever dealt with -- unhelpful, rude, and dismissive. I asked to speak with a manager and was told I'd have to wait until MONDAY. I was leaving Sunday. What kind of place has no management available on weekends? And then -- surprise -- they overcharged me. I paid for two nights, but there was an extra charge for a night I wasn't even there. When I called again to ask, they refused to give me any real answers or connect me with someone in charge. Total scam behavior. This place is rundown, overpriced, and the staff clearly don't care. DO. NOT. STAY. HERE.

They have one elevator and the elevator was out of order so they put me on the 4th floor which…read moremeans I had to walk 4 floors of stairs anytime I wanted to do something. The pool area had no drying towels for guests, and when I asked if they offer late check out, they said only 40 minutes which is basically NO. Their indoor pool area looks a little neglected but their rooms are nice. charging $100 per night with no elevator is terrible business

We booked our reservation on the Best Western website for 3 nights. After the 2nd night we were…read morecalled away with an emergency. When I asked for a refund for that night (since we were checking out on time and they had plenty of time to flip the room and book it before the weekend), I was told that the system wouldn't let them due to restrictions on the corporate side. So I called the corporate helpline. At which point I was told, the manager of the hotel refused to give me a refund and that was within his right due to fine print (we could only cancel a room 72hrs in advance, so prior to us even booking the first night ‍). I went back to the front desk and asked for compassion from the manager as it's 100% in his discretion, it's bad enough having to change flights and leave a city a day early due to family emergency, don't add insult to my injury. However, the manager (Rahul Sharma), didn't care and let us know Best Western Doesn't Give A S*** about my business or my problems. All that said, it wasn't a great stay to begin with, the room temp was inconsistent and it needed a deep cleaning. I recommend, if you're starting in the Euless area, try the La Quinta across the street.

Quick response to a need for an unexpected overnight. Shuttle service was fast to and from the…read moreairport. Room was super clean and check in and out was friendly and easy! Very reasonably priced!

The Manager of the lobby- Bar Area, was amazing…read more.. She mixed some cocktails for us and taking care all the details. The bar back Bacchus, was a kindly gentleman, help us a lot and the treatment was great.

I stayed at the Hotel Vin for a business meeting that was held on site. I was warmly greeted by…read moreCassie at the front desk when I checked in. The hotel has a very cool vibe and all areas are kept very clean. They have a very cool Speakeasy bar that you enter through an old style telephone booth. The meeting room was fit for purpose and had good WiFi. The breakfast and lunch meals were very good.