2 Stars because they did deliver and install granite.
This…read moretransaction covered 4 bathroom vanities with new sinks and kitchen with an island.
Back in September I called them up spoke to Chris(the owner) and had him come out for a quote. All went well, he seemed nice and accepted his price he quoted my wife and I and payed him what he requested in order to buy the 2 Granite slabs that day. We agreed he would have it done 3 weeks later, and signed the quote and he left.
This is where "red flags" started shooting out at me. He was all tattooed up, meaning his face, above eyes, neck, all over arms but decide to look past that. Over the next 2 weeks there was times he ghosted me, didn't respond to texts, or calls, or return my calls, again I looked past it as he is maybe a startup company or he was busy. Coming up on the deadline he kept saying he's still doing fabrication to my slabs, I thought 2.5 weeks later really, and again looked past it, even after he would ghost me for hours on a given day, or for 2-3 days at a time.
Then Chris randomly hits me up and says we can install tomorrow and it will now cost more for the Iron braces for my kitchen island, even after I was quoted for that, again I assume he's going to take care of me and my granite install. He shows up with his crew the day prior to the deadline which was a house party, and starts to install 3.5 hrs late and kept texting me all morning he was coming soon. That was a week into October.
So my wife and I were stuck cleaning till 1am for the house party cause they had finished really late. And that's when I started to noticed issues...
-granite wasn't attached to the cabinets I could pull up small areas without resistance, again he said he had sealed them on.
- kitchen island had a 3/8" gap between the iron braces and the granite(they are meant to support the granite) they just stuck a wood shim on top of every bracket.
-the sinks I had purchased through Chris were mounted sloppy as told to me by multiple plumbers from a solid plumbing company.
-their plumber Chris had me go through to have my brand new faucets installed also didn't install 3 of them correctly(1 didn't work, 1 was mounted Crooked, and one had the wrong pipe used under the sink. He quoted me a great price. But Cost me almost 400$ more after I paid their plumber to have A&A plumbing come in and fix it. As he already took the payment after saying it was completed.
- the Granite company didn't pick up our old counters and vanities which I had already paid for.
-Chris and his crew joked way to much with me while they were installing. A little is fine and cool man but after the 11th time saying one of your guys have to poo poo and granite can be stretched literally made me think I can't take you serious anymore.
-etc
Fast forward just over a month, a week into November Chris the owner randomly texts me after days of trying to get him to fix the center kitchen island saying he is in route now. Luckily I am retired and was at home to let his crew in. But he said he need another 400$ for 5 more longer iron brackets for the island. And only installed 4 of them and didn't refund me for the 5th or the 4 previous paid for iron brackets now sitting in my garage.
The island got remount great the second time. But still left without taking the old counters and vanities on the side of my back yard.
Finally a month and a half after the original install date of October, he still ghosts my messages and no answers my calls to pick up the trash he left in my yard and refund me the extra charges.
I DO NOT RECOMMEND THIS COMPANY TO ANYONE, BAD COMMUNICATION, LIES, NOT ONTIME TO ANYTHING ACCEPT TO GET PAYMENT, CHARGED ME 400$ EXTRA FOR WHAT I ALREADY PAID FOR, SLOPPY INSTALL OF NEW SINKS, LEFT LOTS OF TRASH IN MY YARD. PLEASE LOOK ELSEWHERE FOR GRANITE INSTALLATION.
Learn from my lengthy experience. Please...
