Unfortunately my experience with Dr Arthur at Western Elms has led me to leave the practice for…read moregood. I am unnerved by her ability to be dishonest and tell untruths about patients ie myself. If I could afford to approach a solicitor privately I would, however at this time I am unable to do so. A complaint to the Ombudsman will have to do instead.

I transferred to this surgery when I moved to the area. Like with all surgeries, everything depends…read moreon you getting on with your doctor. I have had a very good experience there, but also had to see another doctor when mine wasn't available and I found that person very abrupt and uninterested. The point is: there are quality doctors at this surgery. If the one assigned to you doesn't work for you, simply ask for another. In general, staff are very helpful and professional, appointments are quick to get too.

This is a reasonable sized practise having at least 4 g.p's on site and 3 permanent nursesplus the…read morespecialist ones.a midwife, district nurses and health visitors. They do everything from minor surgery to acupuncture, counselling services to podiatry. The g.p's themselves are all friendly and take time to listen, rather than shoving you out the door as soon as your bum hits the chair. The reception staff are also very friendly and approachable and will go out of their way to accommodate your needs both on the phone and in person. you can either book an appointment in advance, call on the day and get a same day one or use the online service. The surgery is clean and airy with play areas for the little ones. There is a chemist attached to the practisethey are also very friendly and have a waiting area to sit in should you need to wait for your prescription. The only downside to this surgery is the parkinga tiny carpark mostly for staff and not a whole lot on the road but there is easy access by bus.

No effort was ever made to ensure that I saw the same doctor when I visited so there was no…read moreconsistency of care, and the care I received was mixed at best. After a couple of poorly judged phone triages (where I ended up having to go to hospital twice for no good reason) and a bad experience at an appointment I've decided to leave and go elsewhere. My advice to the surgery would be to ensure staff understand the importance of listening to their patients and treating them as individuals, and ensuring that their own cultural beliefs don't get in the way.

Top doctor :-)read more

Great doctors, and easy to visit surgery and the chemist is right next door…read more Why only three stars then? The receptionists are rude, snappy and judgemental. I genuinely hate calling up to make an appointment as they're so rude. Thankfully you can order repeat prescriptions and appointments on their website

If this was a customer facing business that relied on satisfied customers returning, simply put it…read morewould not exist . Officious, arrongant, receptionists, devoid of manners or compassion are , unfortunately, the face of the new NHS. Avoid if you can, go to BOOTS you wont get better any quicker but at least you will be treated with some form of dignity and possibly, as a human being.

Amazing surgery I feel very lucky to have this on my door step. I've always had great service and…read moreeveryone has been very nice and very accommodating. Trust all the staff without question.

Dr Robinson is my doctor and he is very good. If you have a problem he doesnt just brush it off, he…read morewill do what he can to help you. Always friendly and easy to talk to. If only the other doctors ive seen in the past were like him!

Excellent quality of support from the clinical Team. I would highly recommend. Attentive to…read morepatients care and supportive out of hours care, with exceptional Medical support.

A health centre with a very high reputation. One of the NHS's top scoring GP surgeries for many…read moremiles around. Not only that, but the staff are very friendly as well. A practice that cares.

Heh :) My old doctor when I lived in Henley…read more She was superb - a really caring doctor who wasn't always trying to get you out of the door within a minimal time. If you have a choice of who you get at the Henley Surgery - she's a good one