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London Alexander,MD

1.0 (2 reviews)

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LI Urgent Care - Been here awhile,glad my kicks are comfy!!!!

LI Urgent Care

3.4(78 reviews)
0.9 mi

This was my first time at LI Urgent Care in West Babylon. I had a sore bump on a finger that was…read moregetting worse. It was diagnosed and treated with antibiotics prescribed. The place was immaculate. Everyone there was courteous, pleasant and professional. The medical and administrative experience was great.

I had a very disappointing experience at LI Urgent Care in West Babylon…read more My appointment was scheduled for 9:08 AM, yet not a single staff member--front desk or medical--arrived until after 9:10 AM. If your hours begin at 9:00 AM, patients should not be left waiting while the entire staff arrives late. It immediately set the tone for a lack of professionalism and respect for patients' time. Unfortunately, the issues only escalated from there. I took the time to clearly explain my allergies to the provider, yet a prescription was still called in for a medication I am allergic to. This is not a minor oversight--it is a serious patient safety concern. As someone already not feeling well, having to go back and forth between the pharmacy and the office to correct this was both frustrating and unacceptable. The replacement medication that was prescribed caused significant side effects, to the point where I did not feel comfortable continuing it. When I called back within 24 hours to request a change to a medication I have previously taken without issue (and confirmed to be dye-free due to a severe allergy), my concerns were dismissed. Instead of listening, I was given an inaccurate explanation that my reaction was due to combining it with a steroid--despite the fact that I had already consulted with the pharmacist and did not take the steroid at all. At no point did anyone take the time to have a proper conversation or fully understand the situation. To make matters worse, when I inquired about dye content the following day, they were somehow able to check and verify the medication. That level of attention should have been provided from the start, especially given that my allergy was clearly communicated. Consistency in patient care should not depend on who happens to be handling the case. After verifying with the pharmacy which medication would be safe, I called the urgent care again and requested that specific prescription. Once again, after unnecessary back-and-forth, they agreed--but then proceeded to call in a completely different medication without any communication or explanation. The lack of attention to detail, poor communication, and disregard for patient input made this an incredibly frustrating experience. What should have been a straightforward visit turned into a stressful and drawn-out ordeal while I was already unwell. I will not be returning. This experience was a complete nightmare and only made an already difficult situation worse.

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LI Urgent Care - Quick visit but not a rushed visit..the staff always takes time with you and doesn't rush you out the door.

Quick visit but not a rushed visit..the staff always takes time with you and doesn't rush you out the door.

LI Urgent Care - She's getting an x-ray

She's getting an x-ray

LI Urgent Care - I'm here for support ‍

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I'm here for support ‍

London Alexander,MD - earnosethroat - Updated May 2026

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