I requested an estimate from several vendors to clean my new home prior to moving in, and Ashley from Lola's exceptIonal cleaning reached out. She was super sweet and helpful in giving a description of their services and getting me set up with a date. I chose this company which was the most expensive estimate I received, because of the promise if attention to detail and the great communication. I was unable to be present for the cleaning, so my mom who is an older woman was present for me. the home was practically empty with the exception of a couch, coffee table and showcase cabinet. there were also some drawers in the kitchen with utensils. Ashley was very prompt in her messages letting me know when they arrived and when were leaving as well as letting me know there were hard water stains in the bathroom that may not come out fully. I was very happy. However, once I arrived two days later with all of my belongings, i saw that I wouldn't be able to unpack. Many areas of the house were not cleaned properly. My main concern was the kitchen. I did mistakenly think they were cleaning inside of the oven, but I was confused by the description she sent. I double checked with Ashley to make sure the kitchen cabinets would be cleaned. She assured me they would, however when I arrived there was a bunch of crumbs, dirt and debris in almost every cabinet, and they had a layer of grime on the outside. Some cabinets had utensils, another had a pack of toothpicks. For a deep cleaning I don't see how these can't be moved to properly wipe the cabinet down and then be put back? The estimate description stated a thorough cleaning of the inside of the refrigerator as well, but unfortunately it looked untouched. Lamps and fans were dusted and the mirrors were wiped down, but overall for a "deep clean" in a virtually empty home, this was not well done, frankly even if it was considered a regular cleaning. I messaged Ashley with my concerns including photos but was told that she usually expects those concerns the same day and she does not offer refunds. I wasn't aware of this policy she had because she never included that in any description or message, which is unfortunate. I spent over $350 for a deep cleaning of a 1600 square foot 3bd 2bath home that was virtually empty. I moved from Orlando to Port Saint Lucie with my husband and four month old son who both have allergies and asthma, which is another reason I chose this company. I felt good knowing they had pet and child friendly products and were very thorough with their cleaning; I wanted to ensure my family wouldn't have any trouble after this move. Ashley offered a "touch up" to rectify this situation but I've already spent the last three days living here going to purchase supplies and deep cleaning so that I can finally unpack our things. I didn't feel that it was fair and I asked for some sort of compromise but I was left hanging. I'm very disappointed and I hate having to make a review like this, but I feel that I had a good chunk of money taken from my family for services that weren't completed properly or at all in some cases. I wish I would have been made aware of certain things couldn't be completed so I knew what to expect at least. I wish I could get even a portion of my money back, it just feels unfair. read more