I am an strategic accounts assistant for a small business in Chattanooga TN. We had a customer recently request a specialty item with a need for embroidery. Through several inquiries and websites detective work we came across this business, that could not only purchase and provide the item requested by our customer; they could also do the embroidery onsite and have it done fairly quickly........ OR so we were told. Purchases were made under this assumption.
A week went by no tracking information or phone call to inform us that they had received the wrong items. (after initially telling us they were stock).
Another week and multiple phone calls later they still hadn't received our items.
They only answered when I called from my cell phone and not my business phone, my superior had also called several times......with no response, or returned e-mails.
flash forward to today..... the garments have finally arrived "supposedly" in their warehouse. That they were sure that the order was in there...... I expressed my concern that we had waited for over a month on these and asked if they could rush to get these done. Which was met with a rather un-interested tone of it will get done when it gets done.......
To say that mine as well as my companies frustration is beyond boiling point is an understatement. We will see what the outcome will be today hopefully. This has been a disenchanting experience and I would highly caution any one looking at using this company in any capacity. read more