Our general contractor recommended this company and we were blown away by the professionalism and…read moregreat attitudes of our 6 person crew. We moved an apartment and 10x20 storage unit into our new home and no one item was damaged or broken. They took care to wrap and secure each item. They assembled and disassembled several beds and even assembled our kitchen table just because. I would definitely use them again and have recommended them to family and friends.

If I could I would give negative stars!! his team stole expensive wines, tools, camera and brand…read morenew baby clothes from my family once he found out we didn't give them away he made it seem like he would compensate for the theft but instead decided to act like we were the bad guys and told me to do whatever I have to do so this is one of the many steps I will be taking.

Disclaimer: Long, but honest review…read more (Downgraded to 1 star after the response from John. See below. Not worth me being back in touch "to chat". This is the first "apology" and it's not even that. He has made his position clear and I will assume he speaks on behalf of the "company".) This is a small family business, and while I am not satisfied, and will not personally use them again or recommend them, it bears noting because it was one of the reasons I chose them. I read a lot of reviews and compared with larger more commercial companies before choosing Home Run Moving Experts ("HRM"). Either the reviews are lies or AI generated or paid for or we got them on a bad day. Whatever the case, the 5 star experiences I read about were not at all my experience. HRM may be a moving company, but they are not experts or professional movers. They lack the basic business communication skills, efficiency, organization and overall logistical competence required to do this kind of work well. This is the company you hire for a 1-2 bedroom apartment. You do not hire this company for a 4 bedroom, 2.5 bath house. Things did start off well. "John" was prompt, polite and professional at the first meeting and walk through. He wore a shirt with the company logo. He listened to my needs (though, wrote nothing down) and told me he would get back to me with a quote. And he did. I was quoted for a 4-6 hour job with 3 movers and packing (HRM to provide packing supplies). I was very clear that I did not plan to or want to pack the kitchen, but that some things may be started or done before the movers arrived. All was agreed a full month and 10 days prior to the move day. The day before the move I reached out to John to confirm because I had not heard anything from him. I text and got no response then called later in the day and John answered. He confirmed then asked if his team could come at 9 am instead of 7 am. That was agreed. On the morning of the move he text AT 9 am to say they would arrive at 10 am. They arrived after 10 am. John and 2 relatively young men - "Freddie" and "Jose". No one was wearing a company shirt. They had a large Penske truck, boxes, tape, and tools - no mattress covers. John and I walked around the house again so that he could see what needed to be done. Everyone got to work. 5 hours later I asked John to wrap up what they were doing and head over to the new house to unload so we could try to stay within the 6 hour window. I did not know all that had not been done at that point (I tried to upload pictures here and could not. Spoiler alert: the kitchen was not fully packed.) Long story longer, I go back to the old house while my husband helps direct them at the new house. He cuts them loose at about 6:15 pm. At the same time that I am realizing all they didn't get to (kitchen cabinets and drawers, pantry, bedroom closets, laundry room). But, it gets worse. They damaged the dinette table pushing the screws in too far when they put it back together and didn't say a word (also, it did not need to be taken apart) and they took the screws to the dining room table with them (also did not have to be taken apart) and they lost the screws to the dresser mirror (these we never got back or compensated for) for one of my kids' rooms. We spent 3 days chasing John with texts and calls. He was mostly unresponsive or he was vaguely responsive. And I was livid. My husband took over communication. John finally showed up on Sunday, after no show and no call on Friday and Saturday, with the screws. He and my husband agreed that $400 for the table was fair (it was originally $800 and over a year old). John said he would talk to "his brother" and get back to us. The next day he sent $200 via Zelle and would not respond to texts or calls about the other $200. We have not heard from him since. Other fun facts: They used my tape and my boxes in addition to their own so when I had to pack what was left at the old house I had nothing to pack with. We asked them to pack the second refrigerator last so we could clean out the smaller and condense. When we were ready to do that we were told the refrigerator was already on the truck. And the payment did not go to a business or LLC. It went to a personal account. We were communicating with John, but what he was communicating to his team was obviously not the same. Overall, a super fail. I feel quite disrespected and disregarded. But, it is a good lesson. We will always go commercial for movers from now on. And I will share this experience on every platform I can find. Not that I think HRM cares at all. (I was right about this.)

Excellent service! Was available and willing to work with my schedule and budget. Moved Noel, Jason…read more& Danielle were all amazing with clear communication every step of the way. I Highly recommended giving these guys a call! Will definitely be using them again in the future!

Used for a local move and unpacking of pods. Crew was very friendly, efficient, on time, and…read morecommunicative. I would definitely call them again, but hope I don't have to -- moving sucks! :)

I recently moved and was referred to this company! Very polite, careful, hardworking and friendly…read more Even better my move was completed faster and for less than I expected! What more could you ask for! Thank you!

I needed help unloading a 6x12 trailer into storage. Deonte was communicative during booking and…read moreday of in regards to timing. Everything went smoothly and quickly. The guys were very nice, efficient, and communicative. They managed to fit everything I needed into my 5x10x10 unit. Thank you so much!

Thank you Robert Nettie and Lawanda for making our experience. They showed up on time as scheduled…read moreand gave us a courtesy call prior to give us an estimated time of arrival. I was shocked to receive this kind of customer service these days. They introduced themselves and were friendly and quick which was greatly appreciated I needed I would recommend. It was refreshing.

Bottom Line: Stay far away from this company due to poor communication and operations. However, if…read moreyou want to mess up your personal/work life for an unknown time, then this is the company for you! Belongings were delivered 10 days late, took 3 days of PTO and flew to ATL 3 separate times for them to no show twice. It took them over a month to move a 1 bedroom apt. Each time, we were notified with less than 24 hours before that they were no longer able to move our belongings in on the agreed upon date resulting in expensive last min hotels. We were compensated $125/day late (not including the original or new delivery date) which was better than nothing, but given the cost of last min hotels, our PTO time, and paying for an empty apt for 10 days, we wasted about $3,000+. I understand things don't always go according to plan, but what separates excellent from poor customer service is clear and timely communication and providing a reasonable alternative, neither of which happened. The actual moving staff are overall very pleasant though, and we always ensure we tip well for their services. Beyond that, I suggest moving yourself.

Came on time quickly wrapped up the haul. Friendly and responsive. Would definitely hire again in…read morethe future.

Thank you for your quick quote & next day service. Complete service & a smile. Exactly what I…read moreneeded!

Update: 2020 I'm a very happy customer! This is my 3rd time using Rubbish Brigade and I am very…read morepleased once again with the excellent customer service. Superb communication. I called today in need of having some items hauled away and they came the same day ! Great pricing, and the crew was friendly and practiced social distancing as well as wore their masks the entire time due to the pandemic.

The worst junk removal company to date. They lie, and are incredibly lazy. They don't pick up calls…read more- had to call 5 TIMES to get someone to answer. You should be ashamed of the business you're running, robbing people of their money and not completing the job. Disgusting.

Someone that is a distant acquaintance recommended TRG to move a sofa and chair from a retail…read morefurniture shop to my house. So glad I listened! TRG really pulled through at the last minute. Everyone at TRG was professional, helpful, prompt and courteous. I'll keep them in mind for any future moving requirements. Great company!

Nicholas and his crew were fantastic - friendly, fast and thorough. There was a mix-up with the…read morestart/arrival time but the crew worked hard to get the job finished quickly (a move out to local storage). Nothing was damaged, and they took great care wrapping and carrying furniture.