I grew up in the boat business and worked at Boat yards a good part of my life. I have NEVER come across a marina with worse service! We kept our boat there for a year and talk about being treated as third class customers, holy cow, I had no idea people could be this rude and care less about their the job they do. Really quite sad actually, since the location / facility is great and after a long week of work, you just want to get on the water with the family, yet you know when you show up you'll be treated poorly. They make it feel like they are doing you a favor by putting your boat in. It really puts a damper on every outing. We tried tipping extra to get them to be helpful or give a darn, no change. You can tell the "fish rots from the head down" because management doesn't seem to care and has the same attitude. To sum it up, I would say the whole place has resentment toward its customers. As I said, in a normally cheerful service industry, I've never seen a place treat boaters this way...sad waste of a great facility. read more