Called to request a quote and for someone to help explain the process of transporting someone from…read moreone state to another. Guy on the phone was immediately frustrated with me and would just keep repeating "no, no" until refusing to work with me. Unfortunately, the news came to us suddenly and I was working quickly, but no one seemed to be willing to be patient and work with me in such a tricky situation. I understand this job isn't for the weak of heart, but let's try to be a little more "Christian" for the sake of other's hearts.

This funeral home is very helpful in time of my brother's death. Everything they did was nice and…read moreclassy.

It's not often that one (hopefully!) has the opportunity to review a funeral home on Yelp. Our Dad…read morerecently passed and we decided to hold his service here, as this was his choice for both of his parents. This is a small family run home. My sister made the initial phone calls, and all went smooth. We met to finalize the arrangements on a Sunday morning and I really had no idea what to expect. Personally, I'd heard stories of inflated prices, funeral directors working the family's grief to leverage additional services and costs. NONE of those horror stories happened here. Andy was kind and businesslike- just what you need in this time. We had the facts, we had the choices we could make and he guided us through drafting the death notice. Everything came in at a cost that was at or below what we had expected. What impressed me most of all was how we were treated and even more, how my father was treated. We were given the space, and respect this occasion in our lives deserved. We were not directed or told how to do anything. The day of the service the gentleman that was there with us was also kind and helped us to give Dad a good sendoff. We were offered help in arranging pictures, flowers and music to our liking. Thank you Richard Midway for your service! You helped us in our time of need and I'm sure Dad would have loved it.

I cannot say enough good things about this funeral home and the kind people running it. My family I…read morehad the unfortunate task of organizing a wake and funeral for a loved one and happened upon Richard-Midway. It was actually the only local one we called (loved one passed away elsewhere) and we were certain right away. Jeff is the best at what he does. He went above and beyond to assist my family through this whole process, our meetings with him were hours long. I'm not familiar with any other experience to compare to, but he really did make it as smooth as possible under the circumstances. He facilitated the pick up of our loved one over an hour away without issue. He allowed us a private viewing before our loved one went to the crematory, to say our goodbyes. He reviewed all the necessary steps and kept us informed every step of the way. The evening of the visitation/wake we were greeted and assisted by Jeanette who was wonderful as well and really compassionate to our family and guests. They had all of our flowers set up beautifully when we arrived. It was nice to have the use of the whole funeral home for our service because there were small kids who were running all over the place and I imagine would be disruptive if a second family was also in the building having a service at the same time. They have a refreshment room in the basement with an automatic coffee dispensing machine in a room with some tables with chairs which was nice also. My family brought donuts. Our service was 3 hours which was the perfect length. The next day we had a funeral mass at Our Lady of the Snows church to which Jeff had everything brought over (we didn't have to take it from the funeral home the night before back home and to the church the next morning, he took care of everything) which was a huge help. Jeff did the readings for the mass as well. He was very warm and kind with my family and guests. God really made a special one with Jeff, we really appreciate him and all of his work on our family's arrangements. It really made a heartbreaking situation more of a beautiful farewell. We are entirely grateful for that. Thank you Richard-Midway.

I am writing to formally express my profound disappointment and distress regarding a recent…read moreinteraction with Dalphine . Which has significantly compounded my family's grief during an already profound difficult period . The incident occurred when I attempted to obtain essential documentation pertaining to my parents funeral services.. as I lost both parents some time ago leaving a state of emotional vulnerability. My request was straightforward and I believe entirely reasonable. I sought to obtain copies of the Funeral service for both my mother and father. These documents are for my personal records and reference.. from a common and expected request from a greving next of kin. However my experience with Delphine was deeply upsetting. Unacceptable.. when I presented my request she unequivocally refused, asserted that I had not paid personally paid for a funeral services. Incorrectly claim that my Sister covered the expenses for my father's funeral. I must clarify that assertion is entirely false the cost of my father service directly through his estate. Beyond a factual inaccuracy Dalphine demeanor, was dismissive, unprofessional, and frankly rude to my establishment and dismay during our conversation. I believe I inherited the right to access these Vital records. Dolphine conduct was not only merely unhelpful insensitive and a complete dereliction of the compassionate support that Grieving families rightfully expect from a Funeral service provider. Her enormous claims and hostile attitude served only to escalate my distress and add to immense pain. I am already experiencing.. the core expectation from any establishment assisting families during difficult times of their loss is offering understanding, empathy and respectful service. Instead, I encounter such a profound lack of respect and professionalism is my view inexcusable for a funeral service.

This is a small neighborhood funeral home! In fact, it is almost hidden! How do you really rate a…read morefuneral home? It's not like you really want to go there. And the person using the services will never rate it on Yelp or ever use Yelp again. We choose this location because it was the neighborhood my grandfather grew up in. We figured since all the neighbors knew him, then we should do it local for everyone. No issues here. Everything went off without a problem. The CTA blue line stops here at Chicago Ave. LAZ parking has a ton of spots right outside. There is a subway for a quick snack. And The Matchbox if you need a drink to get through the service. Also a CVS for some aspirins if you have a headache. So you are covered if you need anything.

I have been coming here for many years, it used to go by "another" name but they have upgraded…read moresince then. The brightness and absolute cleanliness here is what was needed. The antiquated look is gone, and I was pleasantly surprised that it had been upgraded. I mean, come on, funeral homes can be dark and not the type of place you would consider beautiful, but I will say it has been upgraded all the way. From the entrance all the way to the backdrop of where your loved one will be resting for viewing purposes. Even the cafeteria is upgraded and bright. Something that was needed for many years. My coworker was waked here, and it was a beautiful service in so many ways. Although a sad occasion, the fact that they could make it so beautiful made it the right place for her family to bring her last days on earth to be seen in. I am highly impressed with what was done here. Although my workers and I came for a somber moment, we are grateful once again and for having so much parking in the yard and across the street.

Do not go here! Staff is absolutely terrible I am 5 months pregnant and they harassed me. Never go…read morehere

In my line of work, I have had to deal with funeral homes quite a bit. Lakeview Funeral Home is by…read morefar the superior funeral home in the Chicagoland area who will treat you with the grace, sensitivity and respect that you need and the one that you lost deserves. No one's mind is in the right place when they have lost someone they love but with the staff at Lakeview (and big shout out to Willie Rodriguez who is my go to point of contact), what you forget, they will remember for you and they take care of everything so you can really focus on saying goodbye.

I am giving Andrea Estrada@ Lakeview Funeral Home a 5-star rating,…read moreThe Japanese American community has been doing business with Lakeview since Hiro Masumoto was a funeral director. They support the JA community so when I needed assistance, I went to Lakeview Funeral home. The old adage, one hand washes the other. Andrea is thorough, business minded and caring at the same time. Never dismissive. I did not choose a funeral service that was high priced. And to her credit Andrea did not try to sell me one. I believe that no matter what the funeral service price is, she would give you the same attentive, caring treatment. My phone calls are answered quickly, email questions answered promptly. I recommend Lakeview Funeral Home. When I walk into Lakeview the first person, I usually see is William Rodriguez, who always greeted me with a smile, how you doing? and directed me to where I needed to go.

Do not use for your funeral needs. My husband passed and I signed to release his body to this…read morefuneral home. I had scheduled a tour of the funeral home 3 days later. I realized at the tour this was not the facility I wanted to use so I asked the owner how the body would be transferred to the home I did want to use to which he informs me " oh we don't have the body" I was shocked. I was not informed his body was never picked up. In fact the day he passed he informed me his body would be picked up. Months later I attend a funeral for a friend and we were waiting for the ashes for the mass. I was asked to call to see the ETA so I called and the answering service said " Tim is on vacation, he says their is a miscommunication." HOW DOES THIS HAPPEN!!!! Do not use them.

We came to Chicago on the death of my father under very awkward circumstances. Barr Funeral Home…read morewas chosen for us accidentally but I will forever be grateful to Tim for his dedication, commitment, responsiveness, thoughtfulness and professionalism in handling my father's passing and cremation. He and his staff allowed me and my family to be fully present during this emotional, difficult time.

I want to thank Trinity Memorial Chapels and Cremation Services for taking care of my family when…read morewe needed it the most. I had never experienced anything like the loss of my father, and they literally took us by the hand and walked with us every step of the way to plan my father's funeral services. They took away the stress of planning a service on top of grievance. They listened to us and made sure even the most suttle details about my father were captured in his ceremony. I can truly say my father's service was most beautifully orchestrated by this funeral home. We thank Ms. Ilah, Ms. Cherie, and the whole team for handling my father and my family with love and care. We are grateful that God led us to entrust my dad's arrangements to you all.

My mother transitioned Sept. 8, 2020. We had an Immediate Burial with a Grave Side Service. Trinity…read morememorial Chapels' personnel were kind, patient, and professional. I give them five stars for being so accommodating to our family. Trinity Memorial Chapels also handled my sisters' funeral July 2, 2020. They did an excellent job on her body.We thank Ilah Ball, Funeral Director for guiding us during this time of grief. One person said that when they transition, they want to have the kind of service my mother had. May God continue to bless Trinity Memorial Chapels' personnel, in Jesus name.

My daughters lost their mother and I lost my soul mate very suddenly 8 weeks ago. We were…read moredevastated and didn't really know where to turn. One of my daughter's friends has lost her mother and recommended Inclusive Funeral Care. We we sat down with Russ Henrichsen to arrange transport from Glenbrook Hospital for eco-friendly water cremation. He asked if there was particular music my deceased wife enjoyed, to which I replied, the Bonnie Raitt & John Prine version of "Angel from Montgomery." The fact that they asked this question led me to believe that we had chosen wisely. We then had Brooke Benjamin serve as Memorial Celebrant for a Celebration of the Life of Kitty at Chicago Botanic Garden. She met with the family in one extensive 2-hour session that included the daughters, myself, the deceased's brother and sister, asking us questions about our beloved's childhood, family life, hobbies, education, political activism, etc. Even though Brooke had never met my wife, she really extracted her essence.... so much so that 10 people (of the 150 in attendance) asked me "Who was Kitty's friend who ran the ceremony?" Short of resurrecting the dead, the celebration simply could not have been better. Kitty is now in our niche in Graceland Cemetery. Brooke was also very accommodating in allowing us to design our own memorial cards--we fell behind a bit in planning the cards, but things came together at the last minute. If you are looking for funeral directors who present you with a set of options in understandable, plain-English, then Inclusive Funeral Care is for you. Brooke and Russ are really excellent people. They were never heavy handed, allowing us to choose the format of the program. When they offered suggestions we choose not to follow (e.g. having live musicians), there was never any sign of disappointment. I just can not find the words to express how grateful I am to Russ and Brooke at Inclusive Funeral Care.

From the moment we first contacted Inclusive Funeral Care, they treated our family with an…read moreextraordinary level of compassion, professionalism, and humanity during one of the most difficult times of our lives. A few days before my grandfather passed, I reached out to prepare for what we knew was coming. They spoke with me patiently, explained everything clearly, and never once made me feel pressured or overwhelmed. The night before his passing, and again the morning of, I kept them updated as his condition changed. When I finally called to let them know he had passed, they arrived at our home within approximately 45 minutes -- even before hospice arrived to officially pronounce him. Their staff handled my grandfather with such dignity and gentleness that it brought an incredible sense of peace to an otherwise heartbreaking moment. They were calm, respectful, organized, and compassionate not only toward him, but toward our entire family. I especially want to recognize Russ, who was our primary point of contact throughout this process. He truly went above and beyond for our family in every possible way. During an incredibly emotional and stressful time, Russ was patient, responsive, compassionate, and genuinely caring. He took the time to answer questions, explain options honestly, and help us navigate difficult decisions without ever making us feel pressured. His kindness and professionalism made a lasting impact on our family, and I genuinely do not know how we would have managed this process without his guidance and support. What stood out most was their honesty and willingness to truly work with us financially. Instead of upselling unnecessary services, they actively helped us cut costs wherever possible while still ensuring my grandfather was cared for respectfully. They guided us through applying for Social Security funeral assistance, explained every expense transparently, and even arranged a manageable payment plan when funds were tight. In a time where grief can make families vulnerable, Inclusive Funeral Care treated us with integrity, empathy, and kindness. They made an overwhelming process feel manageable and humane, and I will never forget the care they showed our family during such a painful chapter. I am deeply grateful for everything they did for my grandfather and for us.