Not my first rodeo with Harris Mazda, Brent and Dean are so awesome to deal with and will explain…read morein detail your financing options.. Highly recommend

DON'T SERVICE YOUR CAR HERE…read more We purchased a car from this garage in August 2019. The purchasing went smoothly and we were happy with the service we received at the time. We were reassured that the 2nd hand car we purchased had been fully serviced in every way. Fast forward 9 months and we book the car in for a check-up. At the check-up, they immediately do a wheel alignment which apparently needed to be done straight away, even though this is not something I'd ever noticed driving the car previously. This ran us up $450, after which they presented a further quote for $2,200 of work that needed to be 'urgently' done. This is a significant bill to be presented with less than a year after buying the car and was over 25% of the total initial cost of the car. We decided to look into the quote a bit closer and have found the prices to be completely extortionate, and that's making the assumption that these changes were actually needed in the first place (nearly 2 months on from the service and the car is still running fine, despite the 'urgent' fixings that were apparently needed. Furthermore, after driving away from the service I was actually stopped on the highway at traffic lights to be informed that my skid guard was dragging along the floor. Yup, the mechanic didn't even screw the skid plate under the car back properly and it was dragging along the ground. I had to run the car down to a different car garage on my lunch break from work to get it fixed. I'm not instilled with much confidence in the service at this point but unfortunately, it gets worse. One of the items they said needed to be replaced was the cabin air filter. We purchased one online and thought we'd do this job ourselves. This would have been fine, except the screw for the air cabin filter is now completely threaded. So either the mechanic threaded the screw when checking and didn't bother to replace it, or they did not check the air cabin filter at all and therefore didn't notice the threaded screw. I emailed all of my concerns to Mazda and have given them over a week to respond, but just tumbleweeds at this point. I'm sure that they are not the only garage preying on consumers like a pack of hungry wolves, but this level of negligence and dishonest practices is totally unacceptable. We will never be giving Harris Mazda our business again and strongly advise looking elsewhere for your automotive needs. We will be getting the car checked by a local mechanic. It will be interesting to see if their view of the car matches up with what we were told. I'll update the review if there are any further updates in the coming weeks.

Yesterday I experienced what costumer service used to be, thanks to Nanaimo Apple Auto Glass:…read morefriendly service, quality work and best of all, they replaced my windshield the next day. Highly recommended! Thanks, Denis

Absolutely agree with Patrick, and, funny enough, brought my Mazda here, too. I had a leaky trunk…read morewith water soaking the carpet inside and no idea why. Mazda dealership in fact suggested going here as it was probably something to do with some kind of broken seal that they would likely send out anyway and I'm so glad I did! John, the owner, could've gouged me for a lot more money like most dealerships would have and I never would've known. Instead, he was honest and straight up. Had the problem figured out in about 10 min, told me to go buy the parts myself and save their markup, and it would be an easy fix he'd have done in about half an hour. True to his word, I was in and out, and all for an EXTREMELY reasonable cost. I also have a cracked driver's' side mirror that I've been avoiding fixing as it was too expensive through Mazda, but I've now ordered one through Apple as I know it'll be another fast and easy fix. Being new to Nanaimo, so happy I lucked out finding these guys on my first repair and can't recommend them enough. Love "service" businesses that get that taking a little less up front almost always guarantees long-term relationships in the end. I will definitely use Apple for any other repairs and wanted to take a minute and commend them for their excellent service, rates, and honesty. You generally assume you're being screwed somehow when it comes to most car repairs. Really nice to leave an auto shop with the exact opposite feeling. Keep up the great work!

Budget Glass repaired a frameless shower door closure that was not purchase from them. The door…read morehas never worked properly since the original company installed and tried to repair it numerous times. Budget Glass diagnosed the issue, ordered the correct parts and reinstalled the door. The door now functions perfectly as it was intended. The staff are friendly, professional and experienced. After the repairs my bathroom was left as clean as when Budget Glass arrived.

I live on Gabriola Island, a short ferry ride away from Nanaimo. I have had 2 purchases from…read moreBudget Glass. First one was a glass shower stall, then most recently replacement windows in a cabin. For the first purchase, I was most impressed with their level of after-sale service-they came twice, and readily so, to adjust and tweak the strength of the magnetic close of the shower door. Remember, I live a ferry ride away. Then with the window purchase, Mike worked really hard to schedule Butch to come out to measure at as early a date as they could make it, then scheduled me very quickly after the windows arrived. Again, this is scheduling for an Island visit. Butch's measurement and assessment of the situation was careful and precise, so much so that when he and Derrick came to install, it was smooth and efficient. AND they cleaned up beautifully afterwards. Meanwhile, the office team of Melanie and Tasha were always helpful on the phone taking and confirming orders. I have experienced nothing but 100% customer satisfaction. THESE FOLKS TAKE CARE OF YOU, GIVE THEM YOUR BUSINESS!

I would give five stars every time if I could. The mechanics are outstanding, and the service…read moredepartment truly stands by their work. The entire team is remarkable. Bringing my vehicle to this dealer saves me a lot of headaches, as they consistently resolve issues that no other shop can. Worth every $$$$.

My S63 app was registered to admin. Tried calling several dealers and no one was able to help…read moreuntil Nick in service not only got me all sorted out but, called me back, logged me in, helped with step by step, and took me all the way to finish line like NO dealer in Ontario all the way to British Columbia!! He managed to do what no one did between Toronto and west coast. Beyond any expectation and blew me away in how patient and helpful he was. Kudos to the dealership for having such spectacular specialists like Nick! Thank you as I now have access to my S63 and mobile phone everything working and accessible!!

Dometic cooling unit review. Roger is very knowledgeable…read moreabout cooling unit re/re. He does the little things, that turn out to be big things, to help extend the life of the unit. His 30 years of re/re cooling units has helped with his quick and thorough work. He has learned the "secrets" of the trade, both good and bad. In my research, Roger's prices are the most reasonable, and he will find a way to save the customer money. Roger is the "MacGyver" of fixing anything. In his mind's eye, he sees a solution from beginning to end, and can explain it to the customer. For example, if it's a broken plastic part, he will make a new one out of aluminum and explain how he intends to install it. He has a huge collection of old fridges on site that allow him quick access to swap-out replacement parts. This is especially important if the customer has an older fridge where parts are no longer manufactured. He is very accommodating, and will go out of his way to help get the work done in an emergency. As a bonus, I left his place with a basket full of transparent apples from his apple tree. Today I'm making lots of apple crisp. I'd give Roger 6-stars if yelp allowed 6-stars.

I had purchased an expensive (to me) handmade purse, in a very short time the stitching securing…read morethe shoulder strap to one side of purse let go. I tried to glue it using gorilla glue but it only held for a short time. Unable to reconnect with the maker I wasn't sure how to get it repaired. Then I considered contacting an upholstery shop. This business was the first one I called and asked if they could help. He encouraged me to bring it by for a look and would see if he could stitch it for me. He worked on the purse for about 10 minutes and was able to not only stitch the problem side but also stitched the other side that was showing signs of the stitching letting go. I am sooooo happy with the repair and his willingness to help with such a small issue. I appreciated his kindness and professionalism fixing my purse while I waited. He charged me a very modest fee and it was certainly worth much more to me, as I had spent so much on something I thought was turning out to be wasted money. I love my purse and now use it without any worries.

My car backup light were not working and the dealer service department could not help. Within an…read morehour Flesh Auto-Truck Electric had done the trouble shooting and fixed the problem. There was a small part needed and they didn't even charge me for it. They are very professional and it was refreshing to deal directly with the owner. They are a fixture in Nanaimo and I am so happy to support a knowledgeable locally owned business.

Matt was really helpful and went out of his way to get my Hyundai Veloster to me. We had some…read moredifficulty with road safety bc getting the release form to us, but he was super patient speaking with me and he went to pick it up himself at the end of his busy day. I'm sure this job is not easy, dealing with upset people, but I found Matt to be relaxed and matter of fact about how we were going to solve our issues so I could get my vehicle quickly. Thanks Matt!

Worst customer service ever, called and they said call 1 hr to have yard open, called the next day…read moreand was told they didn't have their paperwork in order and too call back, I did later and they ignored my call on multiple lines and when I finally got through tried to tell me to call back the next day. And I had to push to get any service at all.