I placed an order for in store pickup for one pair of combat boots. They did not have it in my size…read moreat my local store & I didn't want to wait for shipping, so the location that ended up having it in stock (wareham) was about 30 mins away, which was ok with me. When I went to pickup my order, after getting to my car, I noticed there was something on the side of the boot that couldn't be easily wiped/scraped off (glue?). I would've dealt with it if it was just that, but then I also noticed one of the rivets on the hooks that hold the laces onto the boot was missing, making that hook unusable. These were expensive boots, so I went back inside & showed the problem to the employee. The employee that helped me, Ruby, jumped right into action & went out back in search of a replacement pair. Unfortunately due to my size being a rare one (11) I knew the odds of there being another of that style in the same size were slim, & I was right. She did however have them in another color, which wasn't what I had initially wanted but I liked it enough that I found it an acceptable replacement. I thought for once maybe dealing with an issue in a retail store might go smoothly.... But, of course there had to be another hiccup. Ruby informed me that since they didn't have the shoes in the same color, they couldn't just exchange them. Due to their new system, she would have to refund me & I would have to do an in store purchase for the replacement shoes. The problem with that is, refunding to a credit card is not immediate & I didn't have enough to cover the purchase a second time (pay day is tomorrow... I had $18 in my account). Ruby kindly offered to hold the boots for me until tomoro, however I explained to her my frustration that I'd driven 30 mins to get here (plus 30 back) just to leave empty handed & that I probably wouldn't want to take another hour out of my day to return tomorrow for a pair of boots in a different color than I even wanted in the first place, all because of a mistake on their end. It's not my fault that the shoes were broken, it's not hers either, but someone should've checked to make sure the boots were in new condition before I picked them up. And it's also not my fault that their new system doesn't allow for exchanges with a different color of the same item, nor that I had to get a different color in the first place. Things weren't looking good, & I was aggravated for sure, because it seemed to me that I was going to be leaving boot-less, and this was all going to be a waste of time, gas & money. Ruby seemed frustrated with their new system as well, and that there wasn't a good solution for situations like this, and after hearing the details of my situation, she asked me to bear with her. 2 mins later as a receipt was being printed, she told me "you're all set. My drawer is going to be short, but u are right this wasn't ur fault & u shouldn't lose out like this on a technicality". THAT is customer service people. Ruby made me a happy customer today. She went out of her way to solve the problem with odds stacked against her to make sure I left a satisfied customer. Honestly, I work in customer service as well & I had to keep telling myself to be patient, it's not her fault, because while I felt the need to communicate how unfair I felt this situation was, I've also been dealing with rude customers all day long, & I didn't want to be that for her. She could've just told me I was S.O.L. but instead she went above & beyond to turn my experience around. Ruby is a hero, she has restored my faith in humanity... we should all be more like Ruby. Give that woman a raise! I am leaving a satisfied customer, with a new pair of boots & a smile on my face instead of a ruined evening of wasted time. I wish more people were like Ruby.

Great selection. Ended up getting two pairs of shoes in the clearance section for half off. Great…read morefront desk folks. She was very sweet and even endured my toddlers 20 questions. Highly recommend if in need of shoes.

This place has all the clothing and boots we wanted and cheaper than Amazon!…read more Austin I believe was the gentleman's name who helped me. He was so kind and brought me out every single option for a new buff for some extra masks for me. I can't say everyone is friendly or willing to help. But those who do like Austin and John go above and beyond.

awful customer service. and very high prices. not to mention they fail to honor their OWN return…read morepolicy. spend your money elsewhere!

This is a great stop for tons of stores, restaurants and entertainment. We went during a street…read morefair and there was tons of people. Its worth stopping by Hatchville Baking Company and Smith Family Popcorn. Both stores are fresh and delicious. Family Popcorn even has Dels ices which I've been searching for on the cape. Parking can be challenging at times, but they have big lots around the commons. I highly recommend stopping here for a fun day.

Love purple poppy fir shopping Restaurants all very good…read morethere, my fave is bleu Also like lulemon & Williams Sonoma

I am a true fan of Marshalls. I go there at least two or three times a week.I always find things…read morethere that hit the" I need this button.'' The selection is always up to date with a variety of styles to choose from. There are always bargains to be had at Marshall's, shipping there is a fun and rewarding experinence! I would highly recommend getting their charge card so you can accumulate points and get free things!

Where else but Marshalls can you find some nice Ben Sherman's shirts and shorts for about 1/3 or…read more1/2 of what you would pay at a "upscale department store"? I found lots of nice quality name brand fashion at this Marshalls and the prices were really good. The store is large with a nice selection in all departments (men's, women's, home decor, etc). If you are looking for some bargains, don't wait anymore and stop at your nearest Marshalls.

I was in the area and returning something at Target when I realized the LLB outlet was in this…read moreplaza (and also realized I left a large gift card at home!!) so I stopped in "just for a look". It is so well organized in terms of sizes and colors, and doesn't feel like a chaotic outlet at all. It is also very clean and staffed by nice people too. If someone had kids who are constantly changing sizes, this is a great place for all of the clothes they need throughout the year!

Great LL Bean outlet in Wareham. Huge selection of merchandise marked way down from at least 30%…read moreoff. Bean boots were 40% off and some even less expensive. Lots of merchandise. It is extremely neat and well organized, no messes.ots of employees. Great outlet store very comparable to their outlets in Maine.

Always enjoy stopping in at the Mashpee store. They tend to have some unusual things and I always…read morefind something special there. They do live up to their name! Looking at some of the other reviews, I have to say I've always been treated well even though I'm not a regular or a big spender. I've also seen other customers getting whatever help they need. They tend to let you explore and help if you ask a question. They don't pester you or make you feel uncomfortable. I prefer that to being pressured. I recommend it to anyone who wants to see something different than the ordinary choices in clothing and shoes.

I was shopping there yesterday. There were a pair of booties that I was interested in but they…read moredidn't have my size. I was trying to get the info from the shoe. A sales associate comes over and tells me I can't take pictures of merchandise. I say well I'll text myself the info. She proceeds to take the shoe out of my hand and put it back on the shelf. I tell her I need the info - she rudely says the brand and I tell her I need the actual info from the shoe. So I pick the shoe back up and she huffs off. She then stands at the desk and proceeds to glare at me the whole time I'm in the store and on my way out of the store she is openly talking about me to the other workers. Unbelievably rude experience. The part that gets me is I was trying to give their store business and buy the shoes from them but they didn't have my size. Is it a store policy that I'm not allowed to purchase them elsewhere? Lastly no matter the situation the woman working there is clearly not cut out to work with the public. Very immature. She was older too which makes it more pathetic. She should know better. Workers are a reflection of your business and she is a very negative one.

My review is for the Hanover MA store in particular but I guess it could apply to any Carter's…read morelocation. They suck you in w an offer of 30% off if you open an acct but it's a scam!!! DONT FALL FOR IT. I decided to take them up on the offer knowing I would be spending a lot of money in their stores now that I'm a grandparent. I couldn't wait to buy everything in that store. What a disappointment. I shopped for almost an hour. Gathering about $150 worth of merchandise, I unlocked my credit reports and applied at the register which was also time consuming. I mentioned at least three times to the clerk how excited I was about the discount I'd was expecting and their rewards program. Guess what! You have to wait to get the credit card IN THE MAIL. It's not granted day-of like every other retailer does on the planet. I only learned that when the clerk asked me how I'd like to pay for the items. WHAT?!!! I was sucked into their false deal, false advertising in the extreme. Needless to say I left all the merchandise and walked out. Other customers saw what took place and one said "I don't blame you for walking out". Not a good look! By the way - that was May 9th and I'm still waiting for the card.

the manager was so very rude. talked to me like I was a piece of dirt. I was just asking questions.read more

I love this shop! Nichelle, the owner, is super-friendly and helpful. Clothing and accessories are…read morehigh quality and well-priced. I've done very well consigning here and am happy my unwanted items have found new homes!

Awesome spot, my mother and I stopped in earlier this summer and picked up some great pieces…read more Highly recommend!!

After reading previous reviews I am shocked. Especially from the woman who seemed to think it was…read moreMarshall's fault for the way a customer parked or let their dog pee by a bench. I don't doubt that people have encountered rudeness. It's retail and that does happen. Not that it's acceptable... Anyways, I've shopped at this location numerous times. I've always found the cashiers quite pleasant. The ones who seem to have a bad day or an attitude are usually just not talkative. The shoe section gets messy, but overall is organized and clean. There IS a juniors section, I'm not sure why that was missed by a previous reviewer. Along with the juniors they have bags/accessories, intimates, housewares, pet, men's, women's (along with petites) and many other random goodies like headphones, cellphone cases and gummy bears. Every time I have visited this location there is always an attendant at the fitting room and bathrooms have consistently been clean during my visits. I very much enjoy shopping here. Especially before close when it's quiet and I can use it as my form of therapy.

Incredible customer service and great selection! I think I need to return several times before I…read morereturn home (here for vacation). I know that in parts of Pennsylvania; Homegoods stores and Marshalls stores are often located next to each other. I think I would be more likely to shop at the nearby Home Goods if it happened to be next to Marshalls.