This whole mall (inside I mean) is somewhat of a disaster; however, Famous Footwear at Westgate is…read morenot a bad option for footwear. I have stopped here on only two occasions and had bad-moderately well service depending on the experience. Either way, with the new renovation, and the seemingly new set of staff, I'm confident that three stars suits this store well. While not the newest, this store was renovated recently and is sometimes a goldmine for a specific (and popular) sneaker or shoe, due to their location in the deserted Westgate Mall. On both occasions I have made special trips into this mall just to come here and just a particular pair of shoes they had in stock in my size that none of the other Famous Footwear locations had. Around the summertime they normally have sandals, and if you shop smart, they nearly always have coupons available to use (and when I called here recently and asked if they would accept a coupon that clearly said on it that it was only eligible at the new Braintree store, they had no issue accepting it here). Manager is friendly and in general staff are as well, and having staff always around to help is a plus. Decent enough store in a low-volume mall. 3 stars.

I had to return a pair of sandals for another size but didn't have any of my paperwork. Catherine…read morewalked me through the process, including finding my receipt via their app that I had just registered for the day prior, when I made my original purchase. Catherine turned a stressful situation into an easy swap and did it with a smile! I will definitely go back, Catherine won me over and is a great ambassador for the store!

Poor customer service- I bought items for my daughter but it was past the 30 day window with the…read moretags on but they were unable to process my return - even an exchange even though the items were there and the same price.

My husband & I came to the outlets for the first (but not last!) time, and the staff was…read moreincredible. He is on the taller side and one of the retail ladies was super accommodating. We got some great suits at very reasonable prices. When paying we went to use a visa gift card which apparently did not work at the Express outlet (just the retail, poor info on our part) but the staff went so above & beyond to help us. They called their back office as well as offering to call the card co. What could have been super frustrating was totally diffused and I left there saying that was done amazing customer service despite not being able to use the card. We will be back! Thanks ladies :)

Fantastic service, Top Selection & Value! The staff is very helpful the goods are of the highest…read morequality if your a golfer this is the place to be and they have a new Women's Line

Love the quality of TM apparel. I am probably one of the few left that likes to go into retail to…read moreshop. I'm not crazy about the small talk with the work staff. I just want to be in and out. My experience would be better if I didn't have someone follow me around the store. I do however like that the help is there if I have questions.

I would give it zero (0) stars if possible. Have purchased several items over the years from…read moreChico's. Very disappointed with the 2 women, that were working the day I came in! One was named Linda, which I overheard her tell another customer. I was never greeted or asked IF I needed help. She addressed everyone else, but conveniently ignored me. I found it very rude! When I asked the other associate about petite clothing, she seemed put out since she was hanging other merchandise. What ever happened to the customer comes first? I will never shop there again, and tell everyone I know about the crappy service. Overpriced!!

Jean Jeggings.... fit amazing look great! 5' 7" 158 lbs..usually wear a 12 at Talbots, Lands End,…read moreAnn Taylor, 14 at Banana Republic. Wore a size "2" at Chicos which equates to a 12 in other stores. They sit just below waist, zip, have pockets, slim legs but not like other jeggings that fit like tights, they skim. Hit exactly below ankle bone. First time at Chicos. VERY surprised. Will return for more jeans!

I cannot possibly say enough positive things about this store: the selection, the value of the…read moreclothing sold there, the patience and the helpfulness of the employees, the ease of finding exactly what you want. The quality, durability, and wearability of the clothing in this store is exceptional. The cut, the fit and the attractiveness of most of their pants, shorts, vests and coats is amazing. I feel comfortable wearing Eddie Bauer items everywhere I go--whether hiking, going out to dinner, or going to work. With the regular sales that they run, the clothing is always a great value. I still remember my first experience there several years ago, when Brandy helped me out for the first time. She was very helpful and personable (and still is!) . I went in just to browse, hoping to find one item, and left with several items. I have consistently found the employees to be outstandingly helpful and courteous. In response to other critical reviews, I cannot possibly imagine how anyone could describe these employees as rude, nagging, mediocre or unhelpful. I have been shopping there for years, and I shop there regularly, so I know this to be untrue. Please ignore those other reviews, and remember that people sometimes have questionable motives for posting negative reviews. I am so grateful to the employees at this store for making my shopping experience so pleasant. They have made it easy for me to find and purchase quality clothing that I will be happy to wear for many years to come.

Sales are ok, mediocre staff service, I've been to much friendlier Eddie Bauer locations elsewhere.read more

I visited the store to look at sleepwear. I noticed they…read morehad a rack with a sign offering two sleep shirts for $60 which is a pretty good deal since normally their sleep shirts sell for around $45 each. So I grabbed two to try on and headed for the fitting room. Both items fit perfectly so I decided to get both. When I was heading to the cash register to pay for them I also noticed another similar item that was on clearance for only $16 so I ended up getting that as well. So I got myself three nightshirts for a great price. The store itself was a pleasure to shop in, very neat and organized and the items for sale were all clearly marked. The sales clerk that was working at the time was very pleasant and helpful. I know for sure that I'll be back!

What made the difference between this and every other intimates store was Mandie. Although this is…read morean outlet store, Mandie made it a high-end shopping experience. She knew thoroughly knew the product, fitting and was fast! She would bring in what I was looking for and suggestions. She was polite, professional and remembered our names. I didn't feel that I was being "sold" but had someone was really trying to help. Even though the store got busy, I never felt I was rushed. Somehow, Mandie was able to assist all the customers and seemed to create a personal experience with each. Mandie made suggestions for future purchases that I probably will do. if I lived in the area, would be back! (I did buy 6 items) . Mandie should be an example for all retail employees on how to do it. Give her a raise!!!!!!!!!

Love TJ's. Service, selection and value in one location. Sometimes I just walk in for steps though…read moreI do find it difficult to just walk out empty handed.

I find it so cringe that your employees take all the spots up front before the store even opens…read more Part of the whole shopping experience is getting a great spot and finding good deals. Tell them to park in the back of that massive parking lot. It's so tacky. On a side note, the store is a 4 star, truly hit or miss. Sometimes you have great finds and sometimes the same stuff is sitting there for weeks.

I think they're feeding the staff gunpowder here!!! How difficult is it to be nice? You can't…read moreeven get a greeting from these zombies and to that beautiful young lady who said in her review that the store manager followed you and your family around the store, it's probably because he wanted to cut out your liver and eat it for lunch. The customer service in this particular Bloomingdale's Outlet is suffering tremendously and the higher ups really need to figure out what's wrong, i.e., are they perhaps beating the staff during breaks? When you go into the Bloomingdale's Outlets in Sawgrass Mills, Jersey Mills and my very favorite Philadelphia location, the associates are wonderful and helpful. Then you go to the dark side (located in Wrentham Premium Outlet Mall) and you want to give up shopping altogether and go take Psychology classes in how to make the world a better place, starting with the Bloomingdales's Outlet located in Wrentham, Massachusetts. Yeah! Save yourself the trauma of exposure to such an unhappy team, go visit Jimmy Choo or Armani instead, Truitt in Jimmy Choo will take good care of you and the staff in Armani is outstanding. This Bloomingdale's Outlet is horrible!!!

If I can give a zero star I would , I went there with my family and we were followed around the…read morewhole time by the store manager, horrible !