This is a piggy back off of Jessica B.'s review. . . I am the bride who was slated to have her reception at the The Loft at Studio J. My mother in law found this beautiful space on-line and set up an appointment to take a look at it. Both myself and husband loved it from the start-big, open space to accommodate quite a few guests with renovations on the way. Personally, I would have been okay having the reception with the way it was when we initially checked it out.
We were assured several times that EVERYTHING would be in place by the day of the reception. Invitations were mailed out, caterer set up with food ordered and supplies purchased for our event. All was going smoothly. We received a call that we needed to have a bartender (which we had been told we wouldn't). Minor hiccup and not a big deal, so we obtained bartending services but could purchase our own alcohol. The day after we had purchased our alcohol/beer, loaded it up and unloaded it, my husband received another call that they were unable to obtain the BYOB license which was required to have a regular bartending service at the event. So, the next day we loaded all the alcohol/beer back up and luckily the store we had purchased it from graciously returned it all for us, thank goodness! The Loft at Studio J offered to pay the difference for the caterer providing the bartending services from what we had originally agreed to pay, which we were thankful for.
The Sunday before our reception, we took a "tour" of the Loft at Studio J to see how things had turned out. The bathrooms were yet to be completed among other things. We were assured that everything not completed was all cosmetic and would be done by Saturday. There had been an event scheduled for the day before as well, which we were told had been canceled. But, we believed in the words that we were hearing and everything would go off without a hitch.
We were getting more and more excited as the day got closer. The day prior to our reception, we spent the day relaxing and getting last minute little things ready. About 24 hours hours before our event was to start, my husband called to inform me that he received a call that we were now unable to have our reception the next day!!!! I thought he was joking, this couldn't be possible. Indeed it was. I was in a little bit of shock. My husband, mother in law, sister in law and myself met with the event organizer in the area we were supposed to have our reception. We were all in shock! There were still things that were not completed that we had been reassured would be completed.
We were informed that a fire inspection of sorts was not passed so there couldn't be an event held in the area. We were told we could call them if we wanted. What was the point of calling someone to verify? We had less than 24 hours to figure out where to have a reception! The event coordinator had been kind enough to call/search for another venue for us and had found one. Only problem was, it cost quite a bit more than what we had agreed on with The Loft at Studio J, along with the fact we had to inform and reroute about 130 guests to a new location-with less than 24 hours to go! The event coordinator offered to basically pay the difference in what we had originally planned on spending (as this venue required a much higher minimum to hold an event at their facility)-which was an immense help for this inconvenience.
We had ALOT of work to be done at 6:00 in the evening to make this all work. We had to cancel our caterer and choose different food, make several calls to family and friends who planned on attending, and pay an additional $930 to the new venue. Luckily, we have a great network of family and friends who helped us with this process.
After all was said and done, we had a wonderful reception with good food and fantastic service! Thank you to Rafters, especially Dawn and staff, for making this work on the spur of a moment! And a thank you to The Loft at Studio J for doing what you did to make this work for us. I sincerely hope your future customers are happy with your service. I truly wish I was writing this review to say that we had a most enjoyable time having our reception with you. When the day is done and over, it is what it is. Sadly though, shame on us for believing what we were told several times and not realizing the signs that things wouldn't be turning out the way we had hoped. I know that "things happen" - this was not the end of the world by any means, but natural disasters happen-not last minute canceling of a couple's important day to be with family and friends to celebrate because you didn't have your ducks in a row.
All in all, we are happy things worked out the way they did. Unfortnuate is had to be this way, but not much one can do to change it. read more