my friends and i were locked outside our apartment for 6 hours in total waiting for a locksmith to come. every time my friends rang they said someone would be there in 25mins. when we decided to ring again at 5am, over 5 hours of waiting, the people on the receiving end started messing with us saying, "dominoes pizza how can i help you?'. i was very confused and decided to go onto the locktec web sight to be sure of their number. this time they answered "4 star pizza". this is not acceptable behaviour what so ever. the man on the receiving end was laughing at us, when in fact the situation was not funny one bit. we were stuck outside in the freezing cold from 12-6am waiting for someone to come and help us out, when at 12am we were told someone would be with us in 25mins. we rang 7 times (9 including them pranking us). the staff on the receiving end of the phone, were first very helpful but i never would have imagined that it would turn into a nasty, cruel joke. not only this, we were told it would cost us €120 but when the locksmith came he charged us 160 because of how late it was. if only they came at the time we were first promised they would arrive at, we would have paid the correct price. i would advise choosing another locksmith because of this unprofessional behaviour, or find a warm place to sleep as it wasn't worth the wait,just to become a victim of a cruel joke. read more