From the owner: Chevere Towing llc Flat bed Towing,…read moreWheel lift towing, Winch out , Jump Start Lock out, Para servicio rapido y confiable Llama Now serving Polk County Florida

I have been down and out looking for a rim for my car and couldn't find this specific type that I…read moreneeded. I wanted my car back that day and this company MADE SURE OF IT. Not only did they take care of the problem that I originally needed. They helped me see that another one of my tires was in need of a repair too. The technician I had came all the way from downtown Orlando and back just to help me get my car back on the road. Shout out to them. It was a little pricy but this is one of the companies where the value of the service and work match the price and I would pay over again if I had to.

A very disappointing consumer experience. The service did not actually solve my problem and instead…read moreput me under pressure to spend more money. My car got a flat tire on the road, so I found this roadside tire service online and arranged for a technician to come out and help me. When the technician arrived, he removed the tire and inspected it. Because the puncture was somewhat large, he initially used a basic plug-strip repair method. However, the tire continued to lose air afterward, so the problem was clearly not resolved. The technician then repeatedly told me that the puncture was too large to repair and strongly recommended that I replace the tire with a new one, which would have required me to pay significantly more money. I have some knowledge of cars and tires, and based on the location and condition of the damage, I believed the tire could still be properly repaired. Therefore, I declined to replace the tire. In the end, at my request, the technician only temporarily filled the tire with air so that I could drive somewhere else to have it checked. I then took the vehicle to another professional tire shop. They inspected the tire and repaired it using a single mushroom plug. After the repair, the tire held air properly and did not continue leaking. This left me with a very simple question: If another tire shop was able to properly repair the tire, why couldn't this company provide the same solution instead of repeatedly telling me that I needed to buy a new tire? What made the experience even more frustrating was my communication with their customer service afterward. I requested a refund because the service I paid for did not actually resolve the problem. Their response was essentially that they had already provided a service and therefore I was responsible for the full charge. But my point was very clear: Yes, someone came out and performed a service--but did that service actually fix my tire? No. The tire was still leaking afterward, and I ultimately had to pay another shop to properly resolve the problem. The customer service representative kept repeating that they had "provided the service," but that does not address the actual issue. Providing a service and successfully resolving the customer's problem are not necessarily the same thing. I also told them that I understand there are labor costs involved with sending someone out, and I was willing to pay a reasonable portion of the labor cost. I was not asking them to provide the service for free. However, they refused and insisted that I pay the entire amount. Instead of taking responsibility for the fact that the original repair did not work, the conversation became a frustrating cycle of excuses and responsibility being pushed back onto the customer. If a roadside repair service cannot properly repair a tire, I understand that there may be situations where a replacement is genuinely necessary. But in my case, another tire shop was able to repair the exact same tire successfully with a mushroom plug, without replacing it. For me, this was an extremely disappointing experience from start to finish. The initial repair did not solve the problem, I was repeatedly encouraged to spend more money on a replacement tire, and the customer service team refused to offer any reasonable resolution afterward. I have saved screenshots of my entire conversation with their customer service and will be sharing them along with this review so that people can see the interaction for themselves and make their own judgment. If you are dealing with a tire emergency on the road, I strongly recommend doing your research before choosing a roadside tire service. Make sure you understand what repair options they actually provide and what happens if their repair does not solve the problem. In my experience, this service did not solve my problem. I ultimately had to find another tire shop and pay again to get the issue properly resolved. That is why I am leaving this review.

great service and products couretous customer serviceread more

amazingly quick mobile service to help a girl in need! Thank you for helping my daughter and…read moregrandson get going after they had a flat trailer tire. Up and going in an hour! Highly recommend!!!

Biggest scammers and manager's level of IQ at zero…read more Family member's car was impounded by polk county sheriff. Went to pick it up on Friday at 12 PM. Presented a passport and was told that he needed a "government ID" to take possession of the car(first hint of the manager's intelligence level). Family member was sent and went to the DMV (without telling me) and spent 3 hours at the line to be told that ID were not issued on the spot. I called my family member to check if he has the car already and he explained what he was told at crooms. Immediately called Crooms to understand why a US passport is not considered an ID under their special eyes. Manager's answer is "Well listen buddy, I don't have to explain to you anything because you're not the car's owner, but let me tell you. We have to follow rules and our regulation with the sheriff department states that a government ID has to be present" I go on to tell him that a passport is a government issued ID. He goes well, its not issued in Florida. (Dude, so if I show you a drivers license from Georgia you would also decline it?). I noticed that arguing with this individual will take me nowhere I hung up and call the sheriff so that someone can make this dude understand that a passport is a dam valid ID. Finally someone from the sheriff department calls the manager and educate him on the ID situation. I call back and the manager tells me that he only accepts cash. (Tax evasion?) I ask why and he gives me this explanation that people have done charge backs in their credit card ( pro tip, take picture of the ID as proof of payment incase someone does a charge back you can fight it, but we all know this. You're just avoiding tax). Bank its closed now and can't make it to the bank, its Friday. Manager tells me that any pick up in the weekend cost an extra $50.00 dollars. (I believe this was their whole intention since the beginning ). Manager refuse to not charge the extra $50.00 even after they messed up and waste family member's time by not accepting the initial form of ID presented. Moral of the story? Don't do business with Crooms. In my case family member had no choice but I hope this review is read by the sheriff department and stop using them to impound cars.

Andy was dispatched for our tow. Andy called me to let me know his estimated time of arrival. Andy…read morewas extremely polite and courteous with me. The trucks are very nice. I actually felt bad because our van leaked transmission fluid all over his truck bed. I highly recommend them for towing.