Biggest scammers and manager's level of IQ at zero…read more Family member's car was impounded by polk county sheriff. Went to pick it up on Friday at 12 PM. Presented a passport and was told that he needed a "government ID" to take possession of the car(first hint of the manager's intelligence level). Family member was sent and went to the DMV (without telling me) and spent 3 hours at the line to be told that ID were not issued on the spot. I called my family member to check if he has the car already and he explained what he was told at crooms. Immediately called Crooms to understand why a US passport is not considered an ID under their special eyes. Manager's answer is "Well listen buddy, I don't have to explain to you anything because you're not the car's owner, but let me tell you. We have to follow rules and our regulation with the sheriff department states that a government ID has to be present" I go on to tell him that a passport is a government issued ID. He goes well, its not issued in Florida. (Dude, so if I show you a drivers license from Georgia you would also decline it?). I noticed that arguing with this individual will take me nowhere I hung up and call the sheriff so that someone can make this dude understand that a passport is a dam valid ID. Finally someone from the sheriff department calls the manager and educate him on the ID situation. I call back and the manager tells me that he only accepts cash. (Tax evasion?) I ask why and he gives me this explanation that people have done charge backs in their credit card ( pro tip, take picture of the ID as proof of payment incase someone does a charge back you can fight it, but we all know this. You're just avoiding tax). Bank its closed now and can't make it to the bank, its Friday. Manager tells me that any pick up in the weekend cost an extra $50.00 dollars. (I believe this was their whole intention since the beginning ). Manager refuse to not charge the extra $50.00 even after they messed up and waste family member's time by not accepting the initial form of ID presented. Moral of the story? Don't do business with Crooms. In my case family member had no choice but I hope this review is read by the sheriff department and stop using them to impound cars.

Andy was dispatched for our tow. Andy called me to let me know his estimated time of arrival. Andy…read morewas extremely polite and courteous with me. The trucks are very nice. I actually felt bad because our van leaked transmission fluid all over his truck bed. I highly recommend them for towing.