Contacted this company to have 2 doors (3 locks total) re-keyed - meaning adjusting the locks to…read morehave 1 key work all three locks instead of 3 separate keys. I called them around noon on Feb 5, 2026. He responded and stated he could do the job for $225.00 and would arrive in 20 mins. One hour later, I sent a text to make sure he received my previous text. He confirmed and again, said I will arrive in 20 minutes. He arrived at 2:07 pm. I showed him the two doors with the locks and went about my daily activities. About 30 minutes into his visit, I hear drilling on my front door. When I went to see what he was doing, he had REMOVED both the deadbolt and the doorknob and was DRILLING into my door. At that point, he had drilled a larger hole in my front door and stated that his "foot slipped" in the sawdust and his drill bit dropped carving a significant gap that he said he could cover with a digital locking mechanism. . . At this point, he called someone to come help him with this disaster of a mistake to my front door. This man assisted him with installing a digital lock that was SUPPOSED TO BE BLUETOOTH but was not. He told me that since the major gash in my door was his mistake that he would not charge me for the digital lock since it will cover the gash made in the door. So now I have a much larger button code door lock (see pictures) that still did not cover the mistake in the door. THEN he charges me $280.00 instead of the $225 he initially quoted. The new lock requires batteries - which he did not have, so I had to make a trip to Lowe's for that... just a major cluster. DO NOT USE THIS COMPANY. Keep in mind, all I wanted was the current door locks re-keyed... now I have to buy new double doors from my front entry.

I called for an easy lock repair. They told me they would be there for 11:30Am. All day they pushed…read moreback and finally showed up at 4:30. Guy said we needed to replace the lock. We said OK. He started drilling out the whole and made it too big. He tried to put his new locket in and it didn't fit (it wasn't even the right kind of lockset - he after the fact told us that he didn't have the correct one). He then sloppily put together the old lock and said that was all he could do and charged us $110. Left us totally hanging and now won't answer or return calls. Had to pay a "real" locksmith $150 to fix the problems this guy created. Run away from this service. Horrible experience.

Used a few years ago and was satisfied with service plus paid their one reasonable bill…read moreimmediately...less than $100.... by using my credit card. All okay at that point. Then, this March, I noticed they had charged my card for services to someone else....NOT ME....for three amounts totaling about $1,000. Called three or four times and was told they would handle each time. They did not! So, I had to have card company involved. Headaches. Seemed all was handled...,NO. JUST NOTICED THERE WERE THREE MORE CHARGES THIS WAY BY THEM IN FEBRUARY, knowing they had not handled reversing the first three, I called the card company. More headaches! This is the worst experience! How can I get them to credit me back PLUS STOP CHARGING ME RANDOMLY FOR DOING NO SERVICES?

Low quality work, high prices compared to other locksmith companies, zero to no communications…read moreregarding the work called for. They don't answer phones calls in a timely manner. I am very disappointed in their work. And have to pay another company to fix what they did. 1 star is too much for them. I do not recommend honestly

Have been using them for a few projects great to working w them…read more Would use them again!

Lost my car key and brought another key fob to have battery replaced. Turns out the battery had…read morebeen replaced once before and fob messed up. Danny managed to replace battery and reprogrammed the remote so I was able to use it and for a reasonable price. This is the second time I have used them and both times have been pleased with the results. I recommend them when anyone has a problem with keys or locks.

My granddaughter lost her house keys and wallet. I called Prestige Locksmith and Tyler came out…read morefast. He was knowledgeable and professional and as he worked to change my door lock . He explained want needed to be done and i was very pleased with his fast service.

Besides the high level of unprofessionalism, this service person is rude, sexist, and frankly a…read morepig. He broke one of my pavers, busting his way into my alley, rather than waiting for me to open the gate and then yelled at me because he broke one and refused to admit that he had done so. Extremely unprofessional and arrogant. He wanted to take apart a door lock, which was having issues catching on the key, which would've taken at least a couple of hundred dollars. Refused to provide an estimate or a quote. Unethical. Untrustworthy .Recommend to never hire this person or their business.

Quick and efficient service! Highly recommended! I had an egg in my tire and they came out within…read more20 mins and fixed my tire.

Pop a lock showed up within 20 minutes and was super friendly and helpful! Highly recommend!!…read moreTotally worth the price.

The best. Replaces my special order front door lock in a reasonable amount of time for a great…read moreprice. Highest recommendation!

We needed to have an exterior secured door repaired and was having issues getting someone here…read more Finally Stay pulled it off she just didn't say we'll call you back she took control and got someone here. Great job Stacy Cincinnati Ohio location. We will be sure to call again.

After visiting 2 other lock smiths Advance Lock was able to make a copy of my security gate key.read more

We now live on the Northshore and there were no key shops in our area that had an actual shop, not…read morejust mobile. We have an antique men's wardrobe with 2 skeleton keys. We needed to replace one that was bent and decided to get another set just in case we misplaced the originals. Advance Lock is the only place we found that we could bring a skeleton key in and they could cut one from a blank skeleton key. Our daughter also has antique furniture that needed copies of skeleton keys, so we brought theirs as well. We brought the locks in also so he could make sure the keys fit in the locks and worked correctly. Have been using Advance Lock since the early 80's.

Best service I've ever had with a locksmith will use them all the time for every copy of keyread more

The gentleman answering the phone would not give me a quote, or even a ballpark price, to come out…read moreto my home after describing in detail what I needed. He said he'd be able to get to me with days, but I needed someone to come out the day of...

In an unfortunate series of events I needed to use Bryan's service twice in a week. He was easy to…read moreschedule with, efficient, polite, accommodating and went out of his way to track down a specific lock type I needed. Will use him every time - highly recommend!

Best locksmith ever - I've worked with Brian and the Uptown Locksmith team over the last 3 years on…read morea number of projects. Interior and exterior locks, replacing broken locks and installing new locks and his service and professionalism are 5-Star! I called him yesterday and he was at the house an hour later diagnosing the problem and fixing two door handles at my house. Very fair pricing and the service is out of this world. Great value and my highest recommendation!

I had to get a replacement key for my Toyota and also replace a battery in my key fob. Service was…read morevery quick and friendly! I would definitely recommend for all your key needs!

They have been in business many years in our expertise at their business. Very knowledgeable and…read morehelpful.