Smart, Savvy, Instructive, Pragmatic, Fair I recently purchased a home in Governors Land in Williamsburg. It came with a highly sophisticated locking system installed by the previous owner. No local "smith" could deal with it. The manufacturer of the locking system recommended Lock Safe & Security. I had to deal with them; i had no choice. What I discovered was that lock experts who are certified to work with sophisticated systems are just better than 99% of the locksmiths in the world. But don't hear that as "over-priced" or "too sophisticated." Bruce White is a consummate professional with a wicked sense of humor. From the get go, he worked as a consultant not as a huckster. He spent considerable time working to understand our needs and to figure out how to bridge to those from the fortress the previous owner had set up. At no point did i ever feel he was trying to manipulate or "up sell" me. I am a grizzled New Yorker and was looking for the worst. He asks great questions, provides a range of alternatives, and simply gives you confidence that this is a guy who plays in a league most lock experts do not. We were so impressed, that we asked him to spec and the install a fire and burglar rated safe in our house. He was enormously helpful in suggesting alternatives, and worked hard to make sure we were investing in what we needed, nothing more or less, and the safe is installed in our home. If you want real quality and value then this is your guy. I recommend him without hesitation. This is a "local guy" who brings cutting edge solutions. read more

I called Bruce in the morning this week to try to schedule two homes, not very close together to coordinate when he might be able to help some new clients. Not only did he answer the phone, he called the people right away and made it a priority to take care of them the same day. That's great service and willing to work attitude that separates the professional from the mediocre. Thanks Bruce! read more