Ask for John Lehman! He's the BEST! John was the first and only mortgage lender we spoke to and he…read moremade the process very easy! From the moment we first spoke on the phone, I felt like I was chatting with a long time friend! John explained the home buying process every step of the way! Responses always timely! We are HAPPY to say that we closed on our house in just a few days over a month! Thank you John and Gold Financial Services for helping our family purchase our home!

I had a great experience with this organization. I resolved, for the New Year, to get my finances…read moreworking for ME. It started with a simple inquiry on January 8th with "Do you think I could do better?" regarding my mortgage. Long story short, the new mortgage was closed and funded by January 31! I am saving BIG bucks each month and it was so simple. I highly recommend Gold Financial Services!

We just wrapped up our fourth mortgage with Mark Raskin and his team. Zero complaints and you won't…read morefind anyone that won't work harder than they will.

I worked directly with Mark Raskin as a first-time homebuyer, and unfortunately my experience was…read morevery disappointing. The most frustrating part was not my credit score itself, but the lack of proactive guidance. Before my mortgage application, I believed my credit score was much higher than it actually was. Once my credit was pulled, it became clear that there was a significant gap between my expectations and reality. However, I was never proactively informed about the situation, its impact on my mortgage options, or potential remedies that might have been available. I later learned about rapid rescore through my own research rather than from my lender. Given my credit profile, this was something I believe should at least have been discussed. Instead, I remained unaware of important information that could have affected my decisions during a very time-sensitive period. When I later reached out with questions, I did not feel supported or educated as a first-time borrower. Conversations often felt rushed and dismissive, and I was repeatedly told that I could simply refinance later. While refinancing may be an option in the future, it is not free, effortless, or a substitute for helping borrowers understand all available options before closing. As a first-time homebuyer, I expected more proactive communication, guidance, and attention to detail. Unfortunately, that was not my experience.

Worked with Ed Fussell and his team on my first home purchase here in Texas and he was incredibly…read moreinformative and helpful. He worked hard for us and kept us updated every step of the way even with the complications and intricacies of our mortgage/loan. Would recommend over and over!

My wife and I had paid off our house and then, later, realized we had work that needed completed…read moreon our pool, yard, master bedroom. We met Ed and he asked us a lot of questions, and then professionally guided us through several scenarios on how to do this. He also projected out where the Fed was on interest rate movements, and helped us lock in our loan well before the rates started exceeding 4+ percent. He literally, through his efforts and professionalism saved us tens of thousands of dollars. We recommend him for any consumer looking to buy or refinance. And, he shared his special recipe for a killer peach cobbler in his newsletter!

I found these amazing folks after looking at the reviews on here of many other lenders. It appeared…read morethat some of the most advertised companies on TV had the worst reviews and horror stories. I quickly realized that Brent's 5 star review history is a real rarity in this type of business. Brent's team worked hard to make us feel like we were buying the most expensive house on the planet. Anytime we had a question no matter how big or small we got an almost immediate response. They gave us all our options in financing our new home and took the time to explain to us the pros/cons of each of them. I have zero hesitation in recommending them to anyone looking to purchase a new property. When the time comes (many, many years from now) that we are looking to purchase another home we will definitely give Brent a call.

Justin Smith helped make our home buying process very easy and efficient. I shopped around a lot…read morewith a variety of lenders and none of them came remotely close to the client service that Justin provided. While other lenders were reactive, Justin was proactive, always available, could always explain things clearly and timely, and provided very competitive rates. Our closing process was smooth and easy. Definitely recommend to anyone looking for a great lender.

Susanne is Amazing! We have been so blessed to have had her come into our lives! At the beginning…read moreof the loan process, since this was our first time buying a home and having no idea what our options were at all, she made the impossible (so we thought) possible! She promised us that she would get us qualified and into a home and she definitely delivered on her promises and offered unlimited guidance.We have now made a life long friend who showed us that she truly cares!This woman is a ROCKSTAR

From the owner: We are here for our clients and work through all problems that may arise during the loan approval!…read moreWe don't just send you your way when it gets tricky or difficult, we have here for YOU all the way, anytime!

Excellent mortgage company/servicer. Human beings answer the phone, and all are extremely helpful…read more Highly recommend.

From the owner: Whether you're a first-time homebuyer or refinancing an existing home, our experienced loan experts…read morecan help you choose a home loan program that's right for you.

FYI beaware their HR Department is deceptive. I made contact them had some questions about job…read moreopenings I applied for left voice messages several times finally Got the HR person on the phone made her aware I had called and left messages her comment was I see where you have called two or three times never said I was going to contact you back or anything. I asked for call back from the recruiting department right afterwards received a text msg confirming my email address on file not valid. Called back got the HR person again she contacted the recruiter finally got her on the phone. I have been around a long time I could tell that my request were irritating to them. Very un-concerned employees!

I became a member of Texins in 1980, and we weathered some difficult times for a while, then name…read morechanged to Texans. I''ve remained a member all these years (even though I've moved out of state (Ohio and Arkansas) because of the customer service has been very good the entire time. I haven't lived in Texas since 2002, but the service remains very good through the e-system. I don't know too many people who have been with them these 46 years, but they would tell you the same thing.... customer service is very good and the people are always nice as well as being professional.

Unacceptable to keep a customer of over 10 years o. Hold for upwards of 2 hours. It is the worst…read moreexperience I have ever had with my bank. I am not sure that ant excuse at this point is valid enough to justify a 2 hour wait time. I am resolving my issue and then considering another banking option. I work and have a one hour lunch break and do not have access to my phone again until 6pm. Well I certainly can't contact my credit union of over 10 years at 6p can I?

So grateful to be a member at NCU for many years and for friendly atmosphere and excellent customer…read moreservice provided by Rebecca and her staff.

I highly recommend Gracie Morrow and Guardian Mortgage. My refinance went very smooth and closed…read moreright on time. I contacted several different lenders and guardian mortgage not only had the best rate but was the mortgage company I was most comfortable with and they were local.

Gracie Morrow and Guardian Mortgage, I gave her a five star rating. Gracie worked many weekend and…read morelate nights to make sure the loan was approved and met all the deadlines. She also fought hard with the underwriter to make sure our loan was approved. Our family is relocating to Plano Tx from CA and she really help us out. She provides the best customer service and will return your calls and emails so you don't have to worry your questions are not answer. Gracie was there from the beginning till the end of the loan. I will use her again..

I've been a member of Navy Federal CU for a number of years and most of my transactions have been…read moredone via phone or online. But regardless of doing business by phone or in person, I have always...repeat...ALWAYS experienced great customer service. Additionally, I like that their interest rates, on their CDs for example, are always current and generous and that they offer numerous opportunities to really save and grow your money for both short and long term. I also find their online app easy to use. Thanks, people, for making my experiences with Navy very enjoyable.

Of course you can't send a personal reply. It's NFCU using their AI. At least my new bank does not…read moreuse AI in any form. It's PNC bank. My friends and I laugh every time nfcu commercial comes on TV claiming that they care about their members. It's all good for members until it's not and there's no one to help you. They could care less.