I experienced horrible customer service today, and started reading the reviews, and found that…read moreother people have had the same complaints. I agree with the reviews that Menards has decent prices; but management and customer service needs improvement.

I want to specifically thank Jennifer for going WAY above and beyond to help me out with some…read morereceipt issues. Saved me BIG money. Addidtionally, I like shopping here because I always get help that takes me right to the department I need. Unlike Lowes in Sidney. There the 3 gossiping front desk employees simply pointed to an isle that wasn't even the right place. Thank you!

I needed a few things and heard that this hardware shop had a great inventory. It does! Located in…read morethe Piqua mall, it's easy to find. We looked over the large selection of BBQ supplies. And selected a rub for fish that we wanted to cook a bit later. Next, I needed a strong pair of pliers to work on some fencing. They had exactly what I needed. Lastly, I needed a strong flat screwdriver for delicate work. They had that too! Fast service, great selection, friendly people. As Arnold said, 'I'll be back!'

Great customer service and friendly employees who are willing to go above and beyond to assist you…read more I recently purchased a grill that I was unable to get in my car. They quickly loaded the grill in a Piqua Hardware truck and delivered it to my home. Piqua Hardware store has all your hardware needs and the best part is you don't have to wonder around looking for someone to help you find what you need!

This is as close to small town, the way it should be hardware stores. The stuff is exceptional…read moreand always willing to help. Watch out for Jim S. he will hit you with a joke that will leave you with a smile. Great service. Offer a wide variety of items including an entire section dedicated to nuts & bolts. They call it the nut house. If you are camping in the area, you may have to look elsewhere for camper items but if you need anything related to grilling, grill repair, etc. This is your place. I highly recommend Western Ohio True Value

They are listed as a FedEx drop off. Went to drop off a box but needed some clear tape to secure…read morethe label. They said they don't supply any tape and pointed me to the paint section and told me to buy some. Really? I probably spent a couple thousand dollars over the past few months here. I think I'll just drive a few extra miles and go to Home Depot or Lowe's from now on.

Service was poor,never came out to load the mulch I purchased and the mulch is a poor grade nothing…read morebut big pieces of would if I would of known that before I bought it i would have not bought it. I would have paid more for better quality. They said it was good mulch by Scott.

I don't know who needs to hear this; but Home Depot and their online ordering / customer service is…read morereally great. I've ordered many projects through online order service - ranging from a major garage organization project to outfitting our new sunroom and several painting projects in between. From lighting to furniture - great selection and fair pricing brings me back to Home Depot again and again. Tips: 1) Sign in, make an account, and create specialized lists for your projects, room by room. It's a great way to keep track of things you love and monitor price for sales, etc. 2) Do not fall for "estimated delivery". It's truly an estimate and there is a difference between the ship date (start of delivery) and delivery date (end of delivery). This will vary greatly depending on where you live and which distribution center or store is shipping your item. The process is easy to follow once the item is shipped / picked up by the carrier - but until then, you will not have information. Be patient and it will end well. Most of the time. 3) Do not hesitate to engage a chat session with a customer service specialist. I have resolved every single issue with an online rep and they have been absolutely wonderful. 5-star service.

This is your neighborhood hardware store. I stopped in because they can fix car fobs and I had one…read morethat was dead. They have a service counter near the back and I was greeted right away. He took my fob, opened it, replaced the battery and it was that quick. I paid for it at the register and was on my way. It took less than 5 minutes all together. Fast, friendly service at a fair price. Hey, what's not to like?

I was greeted with a smile and ask what I needed help with, then given directions to the department…read morewhere I was greeted by 2 smiling gentlemen to make keys for me. :-) very clean and organized store. I will be back to do business here with the friendly, knowledgeable staff!

This guy was good. He resolved my water problem. This was something that I was not able to fix…read moremyself. I called him that day and was there within the hour. After he had the issue fixed, he gave me the bill. I was surprised at how affordable he was with all that he did. I made sure to give him a little extra for the work. I will be calling him again for other issues. Thank you.