This company treats its customers more poorly than it treats its properties. After spending a year in a unit where I had 10 days without water, a week and a half with no air conditioning, and had technicians walk into my unit with less than 5-minutes notice: I gave a 60-days notice, asking if I could break lease. I was told that I could over the phone. So I sent follow up emails and texts to get it in writing, had even called to ask for it in writing, and was ignored for nearly the full two months. One week before moving out, I was called and asked for 2 walk throughs same-day. The company had it listed for the wrong # of bedrooms AND bathrooms and told me that I was culpable for the remainder of the lease - despite having already been let out of it. I decided to move out anyway and I was charged a $1,300 cleaning and maintenance fee (after my deposit was credited to cleaning) without a written report nor any photos. I was told "The stove was dirty, we had to clean the carpets, we painted the walls." After I called the employee on the patronizing tone, telling me "this is why you need to clean" and "moving costs money," I was told I was being childish and hung up on - by an adult. I think having no reviews above 3 stars speaks for itself. read more
