The Manager/ Owner, Jaime and his Maintenance guy, Ryan.... are by far the most rude &…read moreunprofessional people I've ever met. There's never a returned phone when a question or concern request is submitted. After 5pm. Jaime will no longer answer calls. So we resort to the emailing system .. there again, there's no communication lines. when there's loud unruly neighbors he tells me he's not a babysitter. Residents are not picking up after their dogs nor does the maintenance are cleaning crew..the property is unkept. STAY Away !!!!! there's better places out there!!

Stay away! The apartments are brand new, so that is a big plus, but, the management is the worst…read more It seems like they have no clue of what they are doing or it could be that they simply do not care. Before moving in we requested new blinds for the sliding door because the ones in the apartment were defective. These were never replaced. The garage door broke after two weeks of living there and it took the maintenance man a month to fix it, only because we called multiple times. The brand new toilet clogged all the time, and guess what? Although we harassed these people, the issue was NEVER resolved. Another big problem with this place is that they sometimes waited two weeks to cut the lawn, so imagine the weeds. Also, this is one of the few places in Dubuque where dogs are allowed, so everyone had one. The only problem with this was that people did not pick up after their pets. So the place always looked dirty with the long grass and weeds, and the piles of dog waste. Don't waste your $950, utilities NOT included.

Apartment manager is the best part of living at Penn Place. Great atmosphere and a wonderful…read moresetting nestled in a little valley across from Hempstead. The pond is home to a large flock of Canadian Geese and quite often in the spring, little goslings will be poking around the place looking for food. I would give it a perfect rating, except the complex owner will not invest in much needed repairs, replacements or upgrades. That is the other great aspect with the manager. She finds a way to work miracles around that place and treats everyone as her own family. It is the most inviting atmosphere in any apartment complex I have found in or around Dubuque. Penn Place is the perfect first place to start in Dubuque. Two things the complex desperately needs is playground equipment and some picnic tables. Apartment manager and staff: 5 stars Complex owner: 2 stars Setting: 5 stars Access to mall, schools, grocery stores, restaurants: 5 stars Neighbors: 4 stars

Their rental process is unconventional. Prying into family members lives just to move into one of…read moretheir rentals is hideous. Requesting a rent deposit to fill out an application makes no sense and the explanation I received was to secure the apartment. The reason did not make sense to me. Therefore two stars is equivalent to the customer service I received.

Their website has been very helpful in getting an idea of all the properties locations, photos, and…read moreprices-but that is as far as their helpfulness goes. I have never been to Dubuque area and am moving there for work from halfway across the country. They do not have the immediate offices to contact regarding specific apartment complexes/town homes, unless it is for a showing. I have called their main office (listed on the website) on more than one occasion in the past few months looking for more information and have never been helped by the man who answers. He answers the questions for the apartments landlords, without checking with who ever is in charge of them, saying "no, that probably won't work for them up there." He has said no to everything I've asked. I am extremely frustrated with the client communication Executive Management & Real Estate Ltd. has. Their website is informative, but that doesn't exactly help in this situation.

Great apartments that are managed well. We had nothing but a positive experience at these…read moreapartments. Utilities are very affordable.