We were in a pinch, both my wife and I got badly ill over New Year's holiday weekend and could t…read moreget in to see anyone. We did a WellNow virtual visit per our BlueCross Blueshield of IL plan and we're happy with the results. We got the antibiotics we needed and the registered nurse assistant covered our health concerns well. We were better with in days. Also even though we paid full price at the time we later got reimbursement checks as BC/BS covered everything but the standard office visit deductible.

This company is a complete scam. They run unnecessary tests and over bill your insurance to stick…read moreyou with a huge bill. I would've been better off going to the ER. And when you email them as I was told to they never respond. Steer clear. Their billing practices have insurance fraud all over them.

I had a very frustrating experience at this urgent care. I needed them to sign some forms for my…read moreFMLA at work, and they told me they would send the fax to the insurance company. However, they never did. When I called afterward, they told me it was my responsibility to send the documents, completely denying that they had said they would fax them. After she said that, she hung up the phone on me. This was incredibly unprofessional and left me in a difficult situation with my job.

This review is specifically for Toya Woods. I've been very frustrated with my interaction with her…read morefor many reasons. First, she never contacted me about my x-ray results despite me calling and leaving messages asking for a return call multiple times a day (for 4 days after my x-ray). Instead, Midwest Clinic just emailed me a pdf of my x-ray results without any message or explanation, which was extremely unprofessional and quite frankly alarming from the patient's perspective. Second, when I finally got a hold of Toya on the phone, she told me she would email me a referral to a specialist but of course, I never got the email. No such referral was uploaded in my patient portal either. She really does not follow-up with her patients and does not do her job properly. Now I have to make a new appointment at a different clinic and start the process again because I do not trust the providers at Midwest Express Clinic. I would avoid going here if you want proper care.

I see a lot of people complaining. For me, I love this location. You go in and out, even on busy…read moredays. The ladies have always been respectful, and with the volume of people they see, you cant expect them to be extremely chipper all day, naturally peoples energy run low. The Attending Drs are attentive and explain everything.

This is one of the most welcoming, capable and just overall joyful staff the office is extremely…read moreclean and well decorated. The front desk staff are extremely knowledgeable and answer questions with accuracy and kindness . The doctors are so kind I had my nexplanon removed by Laura she was friendly , informative and helpful the procedure took less than 30 minutes I was in out in a hour 10/10 definitely recommend coming here if you need urgent care!

I selected this spot due to the high ratings. It's semi easy to find. The receptionist told me…read moreyesterday it's across from a hibachi grill spot. Free parking, limited number of spots. Building was nice in the exterior. It's decorated very nicely inside; contemporary & clean, ample seating. The receptionists were nice, took info and I waited about 5 minutes and an older guy, nurse??, took me to my exam room. He returned in 10 minutes and took my info & vitals. Told me doc will be in shortly. She came in 21 minutes. Nice, friendly, mid-aged doctor. The exam room was also clean & presentable. The male nurse was ok when taking my blood. I have had better. The check out receptionist was nice & friendly as well. Decent practice.

They are wonderful, from start to finish. One employee who really stands out is Ameer. He has done…read moreall of my Covid tests and he seriously is amazing---friendly, efficient, helpful, and really cares. He even called me after hours to give me the results of my test. Southwest Urgent Care is truly lucky to have Ameer!

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

I have given birth here 3 times and all those times my experience were very good. The nurses and…read morelabor team were great.

I have been happy with my mother's medical care overall. The doctors have been very good as a…read morewhole. However, I have been having difficulty with some aspects. Most of the nurses are great. One gave me the third degree when I asked for a piece of paper to write a note. She wanted to know who my mother was, what room she was in..all over a piece of paper. I should have asked the nurse HER name instead. When I asked to speak to a nursing supervisor I was told I had to go "through the chain of command " and my concern "would be passed on via the charge nurse." I called the patient advocate line to seek assistance twice last week. I am having a bit of trouble navigating a nonmedical issue with my mother. No one has had the decency to return my call. For an institute whose mission is "a mission of love providing a compassionate presence.." I am afraid to see what it would look like if this was not their mission...

No problems at all. Kind friendly people. In and out no issues. Labs or X-rays done on time Doc…read moreon time.

Arrived at what is considered to be an "urgent care" facility at approximately 9:30 pm and upon…read moreentry was greeted by the front desk staff who appeared to not want to service me by saying "... the computer isn't working". In Fact, she said that more than once. I instantly felt unwelcomed. I asked the medical staff if stitches are a service that is provided. She responds by saying "...yes but there's already 4 patients ahead of you and you can't get stitches at this time of night anyway. I respond by saying "so a person has to be dying in order to get medical attention?" The medical staff responded by saying "yup!". I leave walk out of the facility then shortly return to ask the medical staff who turned me away what her name is. Her response was Latonya Sutton. After she tells me her name, she then proceeds to offer medical assistance. This encounter was beyond unacceptable. The "urgent cares" doors were open for patients yet I was turned away for what reason? They didn't want to provide me with services until I asked for a name. I went to an authentic urgent care facility and they said luckily i don't need stitches and sealed my cut with skin glue that only took a few minutes.

I absolutely love this doctor's office. The staff is amazingly friendly, ready to help the moment…read moreyou walk in. Dr.Kass actually listened and took time to explain. She was understanding and in my opinion, she gave best care I've seen any doctor give.

Dr. Christine and the nurse did an outstanding job being professional and helpful…read more Say internal for the lab as they don't do external orders. They were efficient. I received my prescription, labs, and consultation in the same location within two hours as a walk-in. Great job ladies!

I have been a patient at the University Of Chicago for over 50 years. My current PCP, Dr. Adam…read moreCifu, has been my primary care physician for 28 years. I have no complaints about the hospital or the DCAM or my PCP. The exam rooms are clean, they see me in a timely fashion, and everyone's friendly. The only other hospital I frequent is Rush university.

The unprofessional front desk personnel is beyond word they are confrontational with patients for…read moreno apparent reason . Anyone working the front desk at a medical Clinic should be more than accommodating to the patient and not to themselves. This is a medical facility and should function as such . The amount out of pocket amount paid should be respected. Every patient should be able to speak up . Every respectable facility should help patient all the time or whatever they need.

I visited this location after my son hurt himself in a football game at school. He needed an X-ray…read moreand a physical exam before returning to school and his PCP wasn't able to squeeze him in last minute. The staff was absolutely amazing! From the front desk receptionist to the NP and nurse who did his exam, to the gentleman who performed his X-ray!! They were so friendly and my son felt so comfortable. Thanks to each of them!

Wait times are insane, even when you schedule an appointment. No one keeps you updated on your…read morestatus to be seen. I had an appointment scheduled for 10:20a and still hadn't been seen by the time it was noon. Maybe at a different location you would have a better experience, but not here.