I wish I could leave a great review as others have done but this was the worse salon experience I have ever had in my life. The first appointment I made was canceled & I had to reschedule it. He then tried to reschedule that appointment as well to a later time for that day & I advised him that I could not come in later because I had planned my day around the appointment since he had canceled my first appointment so he said he would make it work. I showed up for my Nov 11th appointment to what seemed like an unwelcoming stylist but I ignored the way I was feeling. Without stopping to take a proper assessment of my locs Ismael took me straight to the shampoo bowl. I removed my hat & ponytail holder, at which point Ismael proclaims that have micro locs & it's going to cost me more. I asked how much more & he states he has to check. After "checking" he says, loc maintenance for micros are $215. I didn't feel that I had micros but Im only 6months new to this journey so what do I know, plus Im already there & I needed my hair done so I agreed to the price change. Without still haven't assessed my hair, we go back to the bowl & he starts washing my hair. Im relaxed & everything is going fine, so I think. After a couple washes Ismael goes what's going on with the front of your hair? I replied what is it matted? He says yes, im going to have to leave you sitting with conditioner. He steps away & within less than 5mins comes back with another hairstylist. He's touching my hair & then the female stylist touches my hair & goes "This is a mess, there is nothing anyone can do for you. We can't help you" but the way it was said was extra dramatic, with such disgust and rudness. She then repeats again that there is nothing we can do & walks off. Ismael stated that the woman is his supervisor & once again states, there is nothing they can do for my hair, it's too matted? He says he can dry my hair or I can leave with the towel. I chose to leave with the towel, which he secures around my wet hair. I get up & he goes about whatever he is doing & says nothing else to me. At this point, Im embarrassed, not so much by the state of my hair but by the way I was spoken to & treated. The way they had spoken to me was so horrible that another stylist who overheard the whole incident came over to console me and said if my hair is unrepairable, she can give me a nice cut & style because I have enough of my new growth. The woman can clearly see how defeated & embarrassed I am, she hugs me & offers me a seat to take some time to pull myself together before I leave (I was crying). I explain to her I will be fine, I thank her & leave without another word or offer of advice from Ismael or his "supervisor". Lucky for me my boyfriend use to have locs for many years. When I got in my car, I called & told him what happened. He was very upset & told me to come home, he will take a look & fix it. My boyfriend stated that my locs 1) are not micros & 2) were not unfixable. My boyfriend was able to separate the top portion that was matted and he retwisted my entire hair with no other issues. I also had to request my deposit back more than once & after I stated that I would be leaving a review of the shop Ismael begged me not to leave a review and it was at this point that I found out from him, that he was new to the shop and that in fact, the woman who made the comments about the state of my hair was not his supervisor. I also confronted him on the fact that my locs where not micros and all he did was apologize and beg me again not to leave a review, at which point I just ignored his text messages that followed. Im not saying not to go to this salon, I just want to share my horrible experience. As a woman who had just had a baby & was partially suffering from postpartum, this type of treatment could have easily sent me over the edge and had I not have someone who was knowledgeable in locs, Ismael & this other stylist false assessment, could have caused me to think my hair was ruined & I would have cut it all off. read more