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    Loans by Patti Barnett

    5.0 (1 review)

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    4 years ago

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    Valley Strong Credit Union

    Valley Strong Credit Union

    (30 reviews)

    We have banked here since around 1984 when it was Kern Schools. We have had mortgages, auto loans,…read moreetc. Ever since it changed to Valley Strong we have had problems. Our account has been compromised twice during the last few months and getting it taken care of with new cards, etc. has taken MONTHS each time. The last time we were told we would be mailed new cards and we STILL haven't received one of the cards and that was MONTHS ago. Just today when I got a text that I'm thinking might be from fraud and I call the bank I'm told I'm "Caller number 50" I have been on hold twice, each time over 30 minutes. WHO has time for that every time they call? Spoke to a customer service representative today and told her we would be closing our accounts. She said, "well I certainly can't talk you out of that and you're welcome to close your accounts if you like" Well THANK YOU for telling me I can close my accounts, sooooo helpful. Good-bye Valley Strong! Update: after receiving the response from Nicholas I did call the number he provided. No answer so I left a message. Ms. Whitmore called me back. She was apologetic and I believe sincere. She said the call would be reviewed and the customer service agent spoken to and gave me a direct line to a branch manager so if I had further questions/concerns I could call him directly instead of going through the call center. For now, I will keep our accounts and appreciate her willingness to resolve this.

    Used the Ming Branch, Jorge helped us and was patient, polite,and very kind helping us with the…read moreinformation we needed to make the best decision for our situation! Thank you Jorge for guiding us along .. You're the best! In the future Jorge will be who I will reach out to for our banking needs! Yvonne & Vincent

    Loans by Patti Barnett - mortgagelenders - Updated May 2026

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